TiVo Guide Off 3 Hours for OWN Network in Sacramento, CA

Discussion in 'TiVo Suggestion Avenue' started by thepeginator, May 25, 2011.

  1. thepeginator

    thepeginator New Member

    4
    0
    Sep 3, 2005
    The TiVo Guide thinks shows are broadcasting 3 hours earlier than they are actually being broadcast for the OWN network in Sacramento, California. My cable provider is SureWest. This started happening about 2 weeks ago. I can't use Season Pass to record shows on OWN - I have to set up a manual recording by time and channel to record the show I really want to see.

    My suggestion for TiVo: please fix this!
     
  2. socrplyr

    socrplyr Active Member

    1,096
    13
    Jul 19, 2006
    This is most likely due to an error with SureWest or Tribune Media calling out the wrong channel. I bet that what is happening is someone selected the east coast feed instead of the west coast one. There is a webpage on Tivo's site to submit a request to get this fixed.
    Make sure you are very clear in the issue. Good luck.
    http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html
    Note: you can also call Tivo on the phone to report this as well.
     
  3. thepeginator

    thepeginator New Member

    4
    0
    Sep 3, 2005
    Thanks socrplyr. I used your link to report the problem on TiVo's website. I sent an email to TiVo Customer Service earlier today. Hopefully TiVo will fix the problem soon!
     
  4. thepeginator

    thepeginator New Member

    4
    0
    Sep 3, 2005
    Per the automated email response I received from TiVo about my "lineup issue," it typically takes 5-7 business days for the issue to get resolved.
     

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