Tivo Freezing

Discussion in 'TiVo Help Center' started by Kerryokie, May 11, 2004.

  1. Chapper1

    Chapper1 Broncos Faithful

    7,214
    347
    Jan 1, 2004
    Appleton, WI

    Advertisements

    Min froze up today after only 5 months of use. I have a running fan but no lights on the front of TiVo. After waiting for 65 minutes on hold, I was told that since I was outside of the 90 day warrantee that I would need to pay $99 to get it fixed/replaced. After then speaking to a floor supervisor, he agreed to waive the fee and replace the unit. If I was one of the previous posters who had similar situations, I would call and demand that fee be waived. But it is definitely interesting that we have a lot of people havng trouble at the same time...
     
  2. wownflutter

    wownflutter New Member

    19
    0
    Jun 21, 2002
    San Mateo, CA
    You all are describing our tivo's symptoms to a tee.

    So, Hello TIVO....what gives??

    (I hope someone can shed some light on this problem)
     
  3. Poogie

    Poogie Well-Known Member

    1,053
    340
    May 12, 2002
    SoCal
    Mine started stopping/starting during playback about a month ago. :mad: It has gotten worse. I thought it was a hard drive going bad, so I sent both hard drives to Weaknees for diagnostic tests. Now I am without my TiVo, and NOT happy. And it sounds like maybe there's something else going on, with others experiencing the same thing.
     
  4. Jeana

    Jeana New Member

    3
    0
    May 30, 2004
    I've had my Tivo for more than two years and in the last couple weeks it's suddenly started the intermittent freezing that you are all talking about. :mad: It's so bad that I actually went out and priced a new unit. With so many complaining about the same problem, though, it sounds suspiciously like a software issue. What gives, TIVO?
     
  5. TiVoBill

    TiVoBill New Member

    1,389
    0
    Jun 7, 2002

    Advertisements

    Sorry to hear about the issues.

    If you have frequent skips, lockups, or reboots, you should contact the manufacturer of your DVR to do some troubleshooting and to arrange for an exchange if necessary.

    To keep things in perspective, there are 1.6 million DVRs with TiVo service in customer's homes. The 10 reports in this thread (over a 20 day period) are mostly likely part of the (very small) normal hardware failure rate. We certainly strive to make sure that none of your DVRs fail (we know what it is like to be without TiVo!), but unfortunately hardware failures do happen on occasion. We do monitor hardware failure rates closely and there has been no increase on the failure rates for hardware over the last few months.
     
  6. Kreeper-X

    Kreeper-X New Member

    7
    0
    May 24, 2004
    Tivo Bill!

    Weaknees says that freezing and rebooting like this is more often than not (in fact they are saying it's about 99% of the time) a hard drive failure. Is there anything else I can look for as a solution?

    I bought my Tivo Series 2 about a year and a half ago from Tivo, so sending it back in for exchange or repair would cost me about what Weaknees is wanting for a replacement drive.

    I'm pretty sure that it's a drive problem, because the software boots up like normal, but as soon as I start drawing a show form the drive it starts the "freeze, play, freeze, play, freeze" error. I'm considering getting the Replacement drive and seeing if that's the problem.

    But I want to know if there is anything else in the system that could cause this kind of error so I don't waste my money on a drive if it could be something else.
     
  7. wownflutter

    wownflutter New Member

    19
    0
    Jun 21, 2002
    San Mateo, CA
    TiVo Bill

    In short, I would urge you to reconsider your argument.

    I have refered 7 parties to buy Tivo.

    Only one of these 7 has ever jumped on this tivocommunity forum...that party being myself.

    After intentionally bringing up our tivo machine's stuttering problem with these folks ...suddenly 3 more of the 7 start saying..."hey, that's what we are experiencing as well!"

    All Series 2.

    Go figure.

    Im not very happy right now.....


    (Btw...it has now been 3 months of "processing your $50 rebate".....that is just sad.)
     
  8. Drimple

    Drimple New Member

    16
    0
    May 5, 2004
    I've had a TiVO Series 2 for about 1 month now and I am getting the intermittant freezing. It will freeze for about 5 seconds at the most before starting again.

    All these instances have appeared in this thread after the rollout of the HMO trial. Maybe there's some weird thing about the trial and this intermittant freezing?
     
  9. dahacker

    dahacker Member

    303
    7
    Jan 14, 2004
    My experience is there is always a level of people having freezing problems with their Tivos on these forums. As indicated earlier in this thread, this is normally a HD problem. HDs fail or become temporarilly corrupt all the time in computers AND Tivos.

    If your Tivo is out of warranty, pop over to the upgrade forum. Basically, you can fix or replace your HD.

    If there were a sudden systemic problem with Series 2 DVRs, you would see literally thousands of people posting the same problem, not three.
     
  10. Rkkeller

    Rkkeller Well-Known Member

    1,420
    45
    May 13, 2004
    Less than a week after I got my DirecTV Tivo I had this same problem. It happened right after a S/W download. I was told I could do a complete reset and restart which wipes everything out or to take out the access card and unplug the unit overnite. Instead I deleted all of my recorded shows, only a few days worth as this was new, and never had the problem again. I also got the "C" upgrade recently.


    Rich
     
  11. RL523

    RL523 New Member

    4
    0
    Feb 8, 2002
    Shorewood,...
    The symptoms described here match the symptoms of my Series 1 Sony SVR 2000 exactly (lifetime sub). They also started around the same time, around a week ago. I replaced the original hard drive and added a second one about 2 years ago. Like another person mentioned, I was beginning to look at new units, but now I'm not so sure. It seems odd that many units experienced the same symptoms at the same time. I really don't need or want any other Series 2 features (other than faster processor & more memory), so I would like to keep my Sony going. I will next try putting a new "A" hard drive in unless I read more on the software problem possibility...
     
  12. devjfl1

    devjfl1 New Member

    2
    0
    May 26, 2004
    san jose,...
    Hmmm...I thought it was just me.

    I have had my Directv TIVO for about a month. Flawless.

    Just within the last 3 or 4 days, I have noticed that after about 30 - 90 seconds I get a 1 or 2 second freeze and then everything is ok.

    It happens about 100% of the time.
     
  13. wownflutter

    wownflutter New Member

    19
    0
    Jun 21, 2002
    San Mateo, CA
    TivoBill and dahacker apparently see the freezing as a "It must be broke." scenario.
    I see the freezing as a software issue happening rather recently after an update.

    Just look at the posts and the timing of this lovely issue.

    Stuttering, freezing up, whatever you call it...once the inner circle of tivo company starts experiencing it...then the problem solving will begin.

    I chalk this one up to the "Squeeky Wheel" metaphor. :-O

    Cheers
     
  14. tsedg

    tsedg New Member

    3
    0
    May 20, 2004
    Just my $0.02 - Sony SVR-2000 with a lifetime sub. 2 years old, started skipping/freezing yesterday.
     
  15. Rkkeller

    Rkkeller Well-Known Member

    1,420
    45
    May 13, 2004
    Mine never froze or jerked again since getting the "C" upgrade. Might not
    have anything to do with it but do the people that still have the problem
    have the "B" or "C" software ? Or it could have just been a download gone buggy, line noise and such?

    Rich
     
  16. dharel

    dharel LBTiVo

    95
    0
    Dec 31, 2002
    Long Beach, NY
    I had to do a clear and delete all to get my Sony SVR-2000 to work again. Again, freezing problem occured over weekend while I was away. Daily phone call said it failed when I checked before the clear and delete.
     
  17. Drimple

    Drimple New Member

    16
    0
    May 5, 2004
    I've got the B software, and it just updated today to another version of B. I'll keep an eye out to see if the freezing/studdering goes away.
     
  18. Jeana

    Jeana New Member

    3
    0
    May 30, 2004
    Okay, I'm going to test TivoBill's theory. I've ordered a replacement drive. If he's correct, replacing the drive ought to end the freezing. I'll post the results once I've had a chance to test it.
     
  19. MonkeyTennis

    MonkeyTennis New Member

    3
    0
    Jun 3, 2004
    OK mine is doing all described above too, stuttering, freezing for 10 secs or so for a while and then eventually freezing or black screen.

    Interestingly I put the log file up while it was misbehaving and it was getting the following over and over again

    FsNodeScanner[109]: Scanner got I/O error 0x11029

    Then it got the following

    "TmkTransform::Trace[117]: Have a buffer (0) with zero segments, did someone zero memory?"
    "TmkTransform::Trace[117]: leaking buffers=pt->theBuf=0x30301000, Trying to recover."

    It then hung. I guess it couldnt recover.

    There are also lots of FsVolume errors reading buffer pages

    Does that sound like a bad disk? It does to me. It must be the weather.
     
  20. jpwoof

    jpwoof New Member

    739
    0
    May 19, 2004
    San...
    Scratch that! =)
     

Share This Page

spam firewall

Advertisements