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tivo fails on TCP port 37

Discussion in 'TiVo Coffee House - TiVo Discussion' started by ajwees41, Apr 12, 2017.

  1. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

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    As promised, another 'Data Point' for your information:
    1. All of the Video Providers appeared today at the bottom of 'My Shows' on my Roamio Basic;
      - Roamio OTA still showing only those previously selected.
    2. Both Roamio Basic and OTA now display the "FAILED: TCP port 37" message.
    3. Both Roamio Basic and OTA have recent successful Service and VCM connections.
    4. S-P-S-9-S data still displaying on the top right so no reboots occurred.
    5. My Roamio Basic MBT was 45° (higher than normal) while the OTA was 38° prompting me to get up and shut off my Sony Blu-Ray player (under the Basic). :oops:
    OT Question: I have a deleted show that won't leave 'My Shows' (size is 0GB in kmttg). I guess a reboot is the only way to get rid of it?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    That would be my suggestion. I haven't seen one of those mystery files in a long time.

    While 45C is higher than either basic Roamio I have, perhaps adding some spacers would be easier. One basic I have with a 3TB green drive is usually 43C. One with 1TB drive is usually 37C. Both are in 71F rooms. My feelings on MBT/ODT:
    Sensors are bad/unreliable
    Computation is bad, buggy
    Display is bad, buggy
    Only should be used for relative reference number, like the Signal % and MBT of a Mini. I'm only sure of one thing: they are in C (and I'm not so sure of that).
     
  3. slowbiscuit

    slowbiscuit FUBAR

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    Reboot gets rid of the deleted program bug, I had one of those recently. It's rare to get one and happens due to a timing issue between when you exit a show and then try to delete it.
     
  4. Neil Lovering

    Neil Lovering New Member

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    I've noticed that the Tivo app on my iPhone stopped working (it cannot find my Tivo box when I am away from home). I then noticed that TCP port 37 has failed. Tivo reps suggest that I have an issue with 'my router' - a typical response for someone who has no clue about networking. Does anyone know if an update to either the Tivo, the Tivo app, or both, has recently happened? "the router" has not been changed.
     
  5. ajwees41

    ajwees41 Active Member

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    Omaha,NE
    update as of 4//22/17 all network test pass on Tivo including Port 37 I haven't changed anything

    update port 37 is back to failing
     
    Last edited: Apr 22, 2017
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Like was posted, some get it and some don't. I got it on two basic Roamio, a Premiere and four Mini units last week. Note that the error happened after a forced connection on the Mini units. They were clean until then. However, it's not something that will affect your operation and will probably be removed. Look at fields in System Information that no longer display information.

    That doesn't mean it's not related to your remote access via your phone app.
     
  7. SallyC

    SallyC Member

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    Add me to the Roamio group with the TCP port 37 issue. Also, I used to be able to view my Tivo recordings from my Android app (outside my home network) and now I can't. The Settings message screen says port 37 needs to be opened on my router but that doesn't really tell me much. Are they talking about setting up port forwarding? So I'd set up a static IP for my base TiVo and port forwarding for port 37 to that IP? I haven't done that in the past and remote access has worked fine until now. I've tried resetting my router and rebooting my TiVo but it hasn't fixed it.
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Post 2 has a link to port 37 information. It's not a router issue. It does seem that it's related to mobile apps, but that may an accident. Call TiVo or open a ticket. I watch my stuff a lot. It happened on or about the same time they fixed the last guide update problem. It's not related to 20.7.1 either. As you can tell from reading this thread, it hasn't affected everyone.

    Also see: TCP Port 37?
     
    SallyC likes this.
  9. Neil Lovering

    Neil Lovering New Member

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    I am now curious if the most recent update to the Apple iOS is making the Tivo app act poorly (ie - cannot connect to the home Tivo)? At the same time, this TCP/37 is something new for me, so I wonder if there has been an OS push from Tivo that has caused the problem.
     
  10. tim1724

    tim1724 Active Member TCF Club

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    I can do out-of-home streaming from my Roamio Pro to my iPhone 6 without any problem. I'm running iOS 10.3.2 beta 4.
     
  11. spiredem

    spiredem New Member

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    Add me to the list. Port 37 failed (on MoCa). NOT a router issue. Looking forward to resolution.
     
  12. SallyC

    SallyC Member

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    My TiVo still gives me the port 37 error but, for whatever reason, I now am able to stream on my android phone again! However, not without some finagling. First, it made me go through the setup again (on the phone) and check that I agreed to their terms, then it gave me an error that I had too many streaming devices. But after I rebooted my phone, it all worked!

    So even though I have the port 37 error, everything I care about is working fine and I see no consequences related to the error.
     
    JoeKustra likes this.
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I was thinking. This error did not happen at a software update. It should not take a software update to fix.
     
  14. mulscully

    mulscully Member

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    Malvern, Pa
    I see the Port 37 failed on my 6 tuner Roamio , but not on my Mini's All on MoCa. I just tried streaming and it worked.. Don't really see any ill effects for the failed port.. unless I don't know what to look for..
     
  15. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    No one has seen any ill effects. It's just an unused port that the new TiVo people turned off since they didn't know it was tested by the TiVo.
     
  16. Neil Lovering

    Neil Lovering New Member

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    It turns out, at least for the iPhone App, that Tivo does have a problem with the App itself. I had to open a case, and after quite some time on the phone, I discovered that there are many people who have called about this problem. It may not be related to TCP/37, but streaming from outside the home with the most recent app and most recent iPhone OS (10.3.1) has issues. I see that someone posted that 10.3.2(beta) seems to work, which is encouraging when that OS is released.
     
  17. Zugig

    Zugig New Member

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    Struggling to set up a TiVo Bolt in my office even though the Tivo Bolt+ in the living room set up effortlessly a month ago. Bolt fails Port 37 test. I've been told my Apple Airport router isn't UPnP and that may require manual opening of 39 TCP ports and 4 UDP ports. I've opened Port 37 but nothing changes. I can't watch any TV because the programming download, while it acts like it completed, never does so in the background. The cable card cannot complete its validation and continues to show a ? after Val on the Conditional Access screen. Two days on the phone with TiVo, Apple and Comcast has produced no progress whatsoever. How can this be a problem on the Bolt but not on the Bolt+ on the same subnet?
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The port failure did affected pairing of my two cable cards. It hasn't affected anything I can measure. I would expect to see the error once you get your cable card working since the port failure happened right after a guide update on my three Mini units.

    It has been broken for two months. TiVo must not care or, like I said, it's not important.
     
  19. knipknup

    knipknup New Member

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    Add me to the list. I had a roameoOTA and a bolt active on my account for a couple years. Then I gave the roameo to my brother. After a few months, he decided he didn't want it and gave it back. It sat in the box for a couple months and I decided to plug it back in.

    Currently, I have the bolt and 2 minis actively working on my network with no issues.
    I plugged in the roameoOTA and since it has been more than 30 days since connecting to the Tivo service, it requires this to get the guide information.
    The device is connected to the network and I can see the bolt from it and can see the roameo from my iOS app.
    However, I cannot get it to connect to the tivo service. It fails at the account connection.

    Of course, technical support failed by telling me I need to open port 37, which this thread confirms is not truly the problem.

    I am getting the port 37, but nothing has changed on my network since this device was active and now.

    I am probably going to try a device factory reset on the roameo and see if that clears whatever issue it is having.

    Stay tuned...
     
  20. ajwees41

    ajwees41 Active Member

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    Omaha,NE
    it's the tivo servers ours are doing the same all video apps the internet work
     
    Last edited: Jul 9, 2017

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