Tivo Edge won't hold connection - Marriage in Jeopardy - Help

Discussion in 'TiVo Edge' started by Kevin M, Dec 3, 2020.

  1. Kevin M

    Kevin M New Member

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    Dec 3, 2020

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    Well good to know I'm not crazy and Abbott 25 I did same thing, I have it figured out - that everytime my router reboots - 3 times a week - it won't reconnect. I connected my ethernet from the node to my Tivo today, so that will do it. But after this Tivo, another 5 years I hope they go out of business then it will force my wife to go to something like YouTube TV and be done with it. I have had them for 15 years, but after talking with their crappy customer service, this BS glitch and my dad bought one. Check this out..

    His won't download the channel guide and he got better help from Comcast on other problems. He had to send Tivo his channel guide and they are going to manually enter the channels and he should be better in 7-10 days !! Are you kidding me ? Some poor shelp is going to manually enter the guide for Comcast channel lineup just for his account !! LOL Who does that ? LOL - shake my head...

    I feel bad I told my dad to get this junk and mine....oh well...good luck....Black Friday Sale --- never again.
     
  2. krkaufman

    krkaufman TDL shepherd

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    Nov 25, 2003
    Well within the 30-day return window.
     
  3. mototex

    mototex New Member

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    Dec 13, 2018
    Try reserving an IP address for the Tivo in your router. Had same problem, so far this seemed to fix it.
     
  4. gary949

    gary949 New Member

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    I have a new Edge that replaced my Bolt with bad hard drive. My house is wire for ethernet, with a Linksys router. The Edge about every other morning Tivo service unavailable. I unplug my router every night at bed time, it's something I do, just a security thing. I believe that this is the problem why I have a service unavailable problem. I adding this for historical recorders to keep track of Tivo problems. Going to call Tivo technical support next. I have two weeks left before I need to return my Bolt, but thinking about getting a new hard drive for the bolt and returning the Edge. Never had this problem with the bolt or my roamio.
     
  5. rodlebod

    rodlebod Member

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    Jan 21, 2006

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    I have determined that if you restart your router, tivo will not reconnect to WiFi on its own. This happens on both my Edges.


    Sent from my iPhone using Tapatalk
     
  6. derekmski

    derekmski New Member

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    Jan 11, 2014
    My Tivo Edge has done this same thing since I got it. If router is rebooted, it'll never automatically reconnect. I am going to try reserving an IP address in my router for my Tivo Edge like mototex said and see if that works.
     
  7. cabincp

    cabincp New Member

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    Dec 23, 2018
    I’m going to throw out another thing related to Edges and marriages. I got a reworked Edge from TiVo after my hard drive failed on a Bolt+. I had the Bolt and two networked Minis running for two years thanks to the folks here. Some had suggested I replace the hard drive rather than go to the Edge (pun intended). I wish I had. The Edge arrived on 2/4 after the call to Spectrum to register the new home for the cable card and a call to TiVo support, the Edge began functioning for my attached TV. However, the two minis on the network could not find the Edge and my wife was not happy. I spent an hour with TiVo on 2/5 unplugging, rebooting, menuing to the point of exhaustion only to be told that the Edge needed some new software and this would take a few days. To keep the wife happy, I got a DVR box from Spectrum. So add to the $99 exchange fee for the Edge $30 or so for the DVR rental and you've got yourself a real nice hard drive for the Bolt. But would it have been foolish to think the Bolt would have stayed on the network?

    It has been 2 weeks and no response from TiVo except that they logged my Case as closed. I will pursue today.

    I think this is the third thread that I posted this situation on and I have not received any speculation from you helpful people on this forum as to what the problem might be. I assume that TiVo has sent out a lot of Edges to folks who have Minis and I’m the one who needs a software fix?

    Here is my humble troubleshooting observation. When trying to troubleshoot the network, I noticed a slight discrepancy in the MAC address listed for the Edge and the one listed for it on the network settings for MOCA link history on the minis. Just the last character was off: 94:8F:CF:96:34[​IMG]0 vs 94:8f:cf:96:34:d2. I don't know if that means anything. [For some reason the text processor substitutes that green emoji everytime I type : followed by D. Please don’t start on that problem until you solve my Edge!]
     
    krkaufman likes this.
  8. cabincp

    cabincp New Member

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    Dec 23, 2018
    A follow-up. TiVo did issue my software fix on or about 2/13, but I did not see their email that was supposed to tell me so. Just ended a successful TiVO support call. Unplug the Mini, reboot the Edge, force connection to TiVO twice, reboot the mini, force TiVO connection once, (I don't exactly recall) under network connection IP address select get automatically, verify and done! The last digit on the MAC address for the edge was still different on the various network status lists!
     
  9. bnc

    bnc New Member

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    Apr 29, 2016
    I also have the problem where my Edge does not reconnect to my router via WiFI if I reboot the router, forcing me to go into settings and manually establish a connection. I tried reserving an IP address but that didnt help.
     
  10. derekmski

    derekmski New Member

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    Jan 11, 2014
    I tried the IP reservation for my Tivo Edge and that didn't work for me either. I think this is a Tivo software bug that they are too lazy to fix. My solution since Moca and direct Ethernet to router is not an option is as follows. I have a Netgear EAX20 wifi range extender that has gigabit ethernet ports, I have it connected to only the 5ghz network on my Asus AX6000 router. The Wi-Fi extender is not broadcasting, it is literally only used for the Ethernet. I have my Tivo Edge plugged into that and zero issues, no more router reboot headaches. The range extender is smart enough to reconnect to my router after a reboot and the Tivo has no issues with the Ethernet connection coming back from the extender. So this is bypassing Tivo's crap software/wifi that's built in. Just wanted to post this as a solution that works for me. I would imagine if you have a mesh system with Ethernet on the node you could do something similar.
     
    bnc likes this.
  11. bnc

    bnc New Member

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    Apr 29, 2016
    I have a Netgear R7000P router so your solution does not apply to me ! Ugh . I have opened a ticket with Tivo support which is a very frustrating experience. So far the only suggestion from TiVo was to adjust WiFi security to allow WPA (WPA2 is default)
    This suggestion didnt change anything. The problem remains , my Edge box doesnt reconnect to WiFi after a router reboot. All my other WiFi devices reconnect just fine
     
  12. derekmski

    derekmski New Member

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    Jan 11, 2014
    It doesn't matter what router you have, just get a good extender that has an Ethernet jack on it. That's what you need for the Tivo.
     
  13. bnc

    bnc New Member

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    Apr 29, 2016
    Thanks for the clarification. My home setup is pretty simple and I don't really need an extender except for this one problem. If I have to , I can force a manual WiFi connection to my Edge box when needed. At this point I have no confidence that TiVo support will do anything to fix this.
     
  14. derekmski

    derekmski New Member

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    Jan 11, 2014
    Tivo rarely fixes anything which is sad. Most service providers still have crappy DVRs that aren't worth the fees. I love the Tivo skip mode so that's why I'm dealing with the glitches.
     
    DaveB673 likes this.
  15. DaveB673

    DaveB673 Member

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    Jan 1, 2020
    Reading about your issue makes me wonder if you might be experiencing something like we were last year. But we would start dropping channels at the 3 or 4 day mark after a full system reboot, and a Cox software ping. Turns out if we keep a Contour 1 box plugged in, connected to the network, and power it up every couple of days that refreshes the signal connection. I don't know if that would help you or not. I know it has saved me lots of work, and keeps my wife from yelling at me 'cuz her channel doesn't come in!
     
  16. rodlebod

    rodlebod Member

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    Jan 21, 2006
    I just got off the phone with Tivo support. He had me force a connection twice and restart. He pretty much said my wifi issue is normal and not a bug.
     
    bnc likes this.
  17. bnc

    bnc New Member

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    Apr 29, 2016
    I have had a similar experience with TiVo phone support. They are not much help and seem to ignore the fact that my TiVo Bolt reconnects to WiFi just fine while the Edge does not. Both of my TiVo boxes are on the same home WiFi network.

    Recently I have switched to using the TiVO Twitter support @TiVoSupport. This is a notable improvement over phone support, but the bottom line is no real progress. The last tweet they suggested a factory reset or an exchange for a new TiVo Edge box. I declined both offers.
     
  18. rodlebod

    rodlebod Member

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    Jan 21, 2006
    My Apple TV will not automatically reconnect either. I wonder if there is some obscure WiFi router setting that might be the problem.


    Sent from my iPhone using Tapatalk
     

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