Tivo Edge Pixelation Issues

Discussion in 'TiVo Help Center' started by Islandersfan81, Dec 12, 2019.

  1. Islandersfan81

    Islandersfan81 New Member

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    Dec 12, 2019
    Hi everyone! I've been a Tivo user for 15 years and never had a problem. I recently got the new Tivo Edge just 3 weeks ago, and I'm having serious pixelation issues. Wiring is new and nothing is loose. Called our cable provider (Optimum on Long Island) and they tested the signal, replaced the splitter, and replaced the CableCard. Still pixelation every few minutes on pretty much ever channel past channel 12. SNR is around 43-44, signal strength is 100%, some channels have 'uncorrected' and 'corrected' errors. Tivo says it's cable issue, cable company says it's a Tivo issue. Can anyone help???? I'm exhausted and have no idea of what else to do! Thanks in advance!
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Last edited: Dec 12, 2019
  3. Islandersfan81

    Islandersfan81 New Member

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    Dec 12, 2019
    Ok thanks so much! I'll try that. Is there a specific type of attenuator that would work best? I should have also added that when I put in a regular cable box in place of the Tivo, there were no pixelation issues
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,411
    3,507
    Dec 7, 2012
    Ashland, PA...
  5. Islandersfan81

    Islandersfan81 New Member

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    Dec 12, 2019
    Ok great, I'll order that! Thanks so much for your help!
     
  6. Islandersfan81

    Islandersfan81 New Member

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    Dec 12, 2019
    I ordered a few different attenuators. 3db, no change. 6db, no change. 8db, slightly better. 9 db, 12 db, 16 db, 18 db, 20 db, all no change. At 26 db the signal strength finally moved and was low to mid 90s and SNRs were 35-37, but the pixelation was actually worse. We ordered a new splitter and we'll try replacing the splitter on the outside of the house, other than that I have no idea what else to do.
     
  7. kpeters59

    kpeters59 Well-Known Member

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    Houston, Texas
    It's probably time to call TiVo...

    -KP
     

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