Advertisements I've read complaints and defenders, regarding customer service going to the P.I. This company hit the loo when Mike Ramsay sold. It always had the BEST support, technical or otherwise under his guidance. As far as the defenders of CS going to the P.I., it is NOT the same!! Filipinos generally are unfamiliar with questions about DISH, Direct TV etc....Their answers to basic questions indicate that clearly. I have difficulty understanding them and since I have a European accent, they have trouble understanding ME! I called today to purchase a new TIVO (have had two for about 25 years, since they were first available, due to connection to Mike Ramsay), and routinely changed them as time went by. I'm MORE THAN AGGRAVATED today, and the receptionist at the "contact us" phone number in the San Jose area should be FIRED! RUDE...hung up on me twice in the middle of me asking a question, transferring me to the frickin P.I. number I had given up on when I couldn't get questions answered....Meanwhile, plenty of jobs needed in the US while this new company rakes in $$hundreds of $$millions.....No wonder the US is about all the way down the loo, just like TIVO.