TiVo Edge and Tuning Adapters

Discussion in 'TiVo Edge' started by ChrisB11, Oct 15, 2019.

  1. Tim Powell

    Tim Powell New Member

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    Oct 16, 2019

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    I messaged tivo_ted directly with my TSN and then I believe he made it available. Under network settings it had a pending restart, so I restarted it. I'm not sure exactly where the version # is listed anywhere.
     
    Azwill likes this.
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    3,668
    Dec 7, 2012
    Ashland, PA...
    Menu, Account & System Information, System Information, Software Version. I think I saw posted that the new stuff ends in v5, but the current release is v4.
     
  3. washbob

    washbob New Member

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    Oct 22, 2019
    Did you here back from Ted? I messaged him yesterday morning, but haven't heard anything back. I have version 21.9.2.1.v5-USM-12-D6F. Tuning adapter still not working as of this morning.
     
  4. ajwees41

    ajwees41 Well-Known Member

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    May 7, 2006
    Omaha,NE

    just a guess maybe it said pending restart
     
  5. ShervinF

    ShervinF New Member

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    Oct 21, 2019

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    I asked to be added. And forced the update, It worked as soon as it rebooted.
     
  6. washbob

    washbob New Member

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    Oct 22, 2019
    Received update from TiVo Ted this morning. Everything is working correctly now.
     
    Mikeguy likes this.
  7. Frank Swanson

    Frank Swanson New Member

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    Oct 23, 2019
    I also received the update and all is working fine now.
     
  8. Kokushibyou

    Kokushibyou New Member

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    Oct 21, 2019
    Did anyone that received the working fix have premium movie channels like HBO and Showtime? I received the update and it made my tuning adapter connection issues go away but I am getting errors on those stations (which weren't present before and work on my cable boxes in other rooms). I had a service tech out from Charter and he someone from the tech support (supposedly well versed in TiVo) couldn't figure out what exactly was wrong because everything seemed to be working from their end.
     
  9. tarheelblue32

    tarheelblue32 Well-Known Member

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    Raleigh, NC
    What error message are you getting when you try to watch those channels?
     
  10. jjordanjoseph

    jjordanjoseph New Member

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    Nov 7, 2012
    Typically you do not need a service tech for this- you should be able to call them- tell them you aren’t getting all of your channels. A knowledgeable tech should check 3 numbers- one of which is data which has to be reentered.
     
    billso likes this.
  11. Kokushibyou

    Kokushibyou New Member

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    Oct 21, 2019
    It's the v52 error "searching for a signal on this channel" the phone tech assisting the in house tech mentioned they ran tests on the tuning adapter and that worked and they think they narrowed it down to the cablecard but I didn't have any issues with the cablecard in the TiVo box I switched from up until I got this one and it's odd no other channels have errors like that other than HBO and Showtime
     
  12. Borzorp

    Borzorp New Member

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    Dec 5, 2019
  13. mbaumwell

    mbaumwell New Member

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    Jun 14, 2005
    I just got an Edge. Spectrum sent me a new cable card, but it or the tuning adapter is not working after Spectrum said they paired it. It says the tuning adapter is in use, and the adapter’s light is solid amber. The TA is an MTR-700, family ID 001c, model ID 02bc, and the adapter is 4-5 years old. CableCard Test Channels says “No channels available”. Tuning Adapter Test Channels shows channel names but nothing else. Suggestions please.
     
    Qbert81 likes this.
  14. justinw

    justinw Member

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    Jan 30, 2007
    Call spectrum and have them re pair it. I can almost assure you they did something wrong.
     
  15. Kim O-P

    Kim O-P New Member

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    Jul 9, 2020
    i have been trying to connect my Edge for 3 days now. Tuesday had Cox and Tivo on the same call, Tivo stated everything is working on their side, the Cisco tuner had flashing green light. after 2 hours, they had me go and get a replacement for the CableCard. put that in on Wednesday, on phone almost 2 hours with Cox tech, reset the Tivo box, the tuner had a steady light that went back to blinking and still get the error message when selecting channels like mentioned above, V52 when it is searching. Cox said try replacing the card again and the tuner. getting really frustrated.
     
  16. mthayer2

    mthayer2 New Member

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    Jul 11, 2020
    I’m on my 3rd Edge in one week and cannot get the tuning adapter to connect. In the menu it says it is not connected. I’ve replaced the USB cable and it was recognized before the cable card was paired but once the pairing was complete there is nothing. I confirmed that the TA is connected with my account. Spectrum was able to ping it and the light is solid green on the front. I’ve disconnected, reconnected, power cycled multiple times but still nothing.

    Does anyone have any advice because if I can’t fix it the. I need to request a refund and send it back which means I’ll have to resort to a spectrum box.
     
  17. ARCA

    ARCA New Member

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    Jul 11, 2020
    I bought a TiVo Edge for Cable 2TB a couple of weeks ago and could not get channels with Spectrum cable provider. I am on my 3rd Motorola Cable Card and 3rd Motorola Tuning Adapter. I even got a replacement TiVo Edge for Cable 2TB. I have had Spectrum come out twice and are scheduled to come on Tuesday. I am still not getting any channels. Can someone help? What should I do? I would appreciate guidance. I love TiVo, previously had Series 2 and 3.
     
  18. Skye

    Skye Member

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    May 18, 2018
    I’m on Spectrum and everything works. Only difference they gave me a Cisco TA.
     
  19. ARCA

    ARCA New Member

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    Jul 11, 2020
    How can you help me with my TiVo situation?
    I bought a TiVo Edge for Cable 2TB a couple of weeks ago and could not get channels with Spectrum cable provider. I am on my 3rd Motorola Cable Card and 3rd Motorola Tuning Adapter. I even got a replacement TiVo Edge for Cable 2TB. I have had Spectrum come out twice and are scheduled to come on Tuesday. I am still not getting any channels. Can someone help? What should I do? I would appreciate guidance. I love TiVo, previously had Series 2 and 3.
     
  20. lhvetinari

    lhvetinari Watching telly, drinking wine - Lily Allen

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    Jun 24, 2019
    Chicago
    TiVo Ted can't help much, as he is no longer working for TiVo.

    Channels issues are nearly always an issue with the cablecard itself. Call Spectrum, ask for the "Digital Initiatives Desk for Cablecard" and they should be able to get it sorted.
     
    David Hansell likes this.

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