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Tivo Edge and power strips / UPS?

Discussion in 'TiVo Edge' started by pixelpusher220, Aug 30, 2020.

  1. Aug 30, 2020 #1 of 7
    pixelpusher220

    pixelpusher220 New Member

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    Jul 22, 2009

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    Just got an Edge within the last month. Today woke up to all front lights blinking.

    Tivo Support was able to show me that plugging into a UPS will cause this to happen. They said the Edge should always be plugged directly into the wall! They said even power strips aren't recommended.
    (this is the UPS I have https://www.amazon.com/gp/product/B01FWAZEIU)

    Um...and you're covering all electrical damage right????

    Anyone else experienced this? Seems crazy that it's so sensitive that a UPS would cause boot issues.
     
  2. Aug 30, 2020 #2 of 7
    mdavej

    mdavej Well-Known Member

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    What Tivo told you sounds completely bogus to me, as an electrical engineer.
     
  3. Aug 30, 2020 #3 of 7
    keithg1964

    keithg1964 Ragonk

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    Feb 2, 2006
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    Had Tivos on UPS for years. At the core, the Tivo is a computer.
     
  4. Aug 30, 2020 #4 of 7
    dianebrat

    dianebrat wait.. I did what? TCF Club

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    Jul 6, 2002
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    Plugged directly into the wall is a requirement for them to troubleshoot and that occasionally gets misunderstood to "don't use a UPS or powerstrip"
    This has been SOP for ages and IMNSHO a perfectly acceptable request for troubleshooting, my only complaint is the current misinterpretation on their part in how they read the script.

    The number of times green or switched powerstrips and/or a flaky UPS have caused folks here to waste time troubleshooting is not insignificant.
     
    waynomo likes this.
  5. Aug 30, 2020 #5 of 7
    Resist

    Resist Well-Known Member

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    From now on I'd never tell Tivo customer service that your Tivo is connected to a UPS or power strip. For decades now these type of devices have saved computers and other electronics from damage, the idea that they cause issues is just insane.
     
    tommiet and mrsean like this.
  6. Sep 17, 2020 #6 of 7
    ohboy710

    ohboy710 Member

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    Jun 30, 2008
    I've had Tivo's plugged into UPS's for 10+ years without a problem. But, I would never tell Tivo support that.
     
  7. Sep 22, 2020 #7 of 7
    jangell2

    jangell2 Member

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    Jan 21, 2002
    Tivo CSRs also want your Tivo HDMI plugged directly into the TV and not your AVR. I don’t tell them that either.
     

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