I am having a problem with my Tivo desktop software I am using ver 2.4a and when its installed I cannot watch any of my videos that I have on my computer that were from my digital camera, I take small clips of my little girl. when I remove the desktop software the videos will play like normal. when its installed I get a few seconds of video then it freezes up but I can sill hear the audio. I talked to Tivo about the problem they told me to update my video software wich I did for 14.95 and it didnt fix a thing. I also have the same problem on my wifes computer. Hers is 4 years old running xp and Mine is also XP Any help please ?