Tivo Desktop unable to find DVR

Discussion in 'TiVo Help Center' started by asgeld, Oct 14, 2007.

  1. asgeld

    asgeld New Member

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    Oct 14, 2007
    After getting frustrated with trying to get my linksys adapter to work, I broke down and bought the Tivo Adapter. Of course, it recognized it as soon as I plugged it in and was able to connect with Tivo from the DVR within minutes.

    However, I am unable to get the Tivo Desktop to find the DVR. I have followed all the Tivo website recommendations (disabled firewalls, renamed DVR, re-installed Tivo Desktop . . .). I spent 45 minutes on the phone with a "specialist" at Tivo who finally said - "you should wait 24 hours after installing the adapter before it will work" which I knew was her way of saying "I don't know what is wrong with your PC."

    I am able to get a "Now Playing" list by putting in "s" after xxxx\\ with my tivo ipaddress and then the username tivo and password of the MAK#, but can't do anything with it.

    I appreciate any suggestions.
     
  2. windracer

    windracer joined the 10k club

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    Have you tried rebooting the TiVo?
     
  3. asgeld

    asgeld New Member

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    Oct 14, 2007
    Several times. No luck.
     
  4. windracer

    windracer joined the 10k club

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    If you can get to the NPL through a web browser, at least you know the service is working on the TiVo. So it does sound like a local PC issue. What firewall software are you using?

    Sometimes, even rebooting everything in the chain helps: shut down TiVo and PC, reboot router, start up PC, start up TiVo.
     
  5. asgeld

    asgeld New Member

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    Thanks. I have tried rebooting all devlice (in the order you suggest) and have Windows Firewall and even eztrust antivirus turned off. No luck. Any other suggestions?
     
  6. windracer

    windracer joined the 10k club

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    What are the IP addresses of your TiVo and PC? They need to be on the same subnet.

    And are you sure the Windows Firewall is off? Sometimes the service itself is still running.
     
  7. asgeld

    asgeld New Member

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    Oct 14, 2007
    PC is 192.168.1.4 and Tivo is 192.168.1.2 subnet mask is 255.255.255.0

    All Firewalls are off
     
  8. windracer

    windracer joined the 10k club

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    I just realized that your PC can't see the TiVo, but what about the other way around? Can you see your PC from the NPL of your TiVo?

    Sorry for harping on the firewall thing ... I see now I was trying to solve the wrong problem. A firewall shouldn't prevent TiVo Desktop from seeing another DVR on the network.

    Check the Access Control tab of the TiVo Server properties. Is your TiVo (and IP address) shown there?
     
  9. asgeld

    asgeld New Member

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    Oct 14, 2007
    No. That is where it is saying "Please wait, searching for DVRs" constantly. I also cannot see the PC from the NPL of the TiVo. I even manually put in the IP address of the PC, but it doesn't find it.
     
  10. greg_burns

    greg_burns Now in HD

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    Slower...
    There is no place to do that (is there?). You must be inside Music, Photos, & More not the NPL.

    You should see a PC icon at the bottom of the NPL list.
     
  11. asgeld

    asgeld New Member

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    Oct 14, 2007
    No. I meant in Music, Photos & More. There is no PC icon at the bottom of the NPL. The last 2 items are Tivo Suggestions and Deleted
     
  12. windracer

    windracer joined the 10k club

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    What if you go back to the Linksys adapter, just to test? Or were you not able to get it working with that one either?

    One more thing to try: go to Manage My Account on TiVo.com and disable transfers. Then force a few calls on the TiVo. Then re-enable transfers on tivo.com and force a few more calls.
     
  13. greg_burns

    greg_burns Now in HD

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    I can't see my PC in my NPL tonight either. Been awhile since I tried last. :rolleyes:
    (I usually use Tivo.Net instead)

    Be playing with a packet sniffer. I can see my Tivo(s) broadcasting their names around.

    http://www.softperfect.com/products/networksniffer/
     
  14. asgeld

    asgeld New Member

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    Oct 14, 2007
    linksys adapter never worked at all. I will try disabling and re-enabling tranfers with the forced calls and see what happens. thanks.
     
  15. asgeld

    asgeld New Member

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    Oct 14, 2007
    Thanks Greg. When I use the Network Scanner, the IP comes up for the Tivo, but there is no Host Name.
     
  16. greg_burns

    greg_burns Now in HD

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    Mine shows up like so (my 240 is named TIVO 240 :))

    [​IMG]


    BTW, my 540 is having no problem seeing my PC (using TivoDesktop). Just the 240 is refusing to cooperate.

    TiVo.Net works with both. :rolleyes:

    Downloaded the free Network Scanner (the one I linked to, Protocol Analyzer, has a free 30 day trial). Not really sure how to use either all that well. :p

    My Tivo Wireless adapter does show up with a host name. (It is my 540 at 192.168.1.101)

    [​IMG]
     
  17. greg_burns

    greg_burns Now in HD

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    Rebooting my 240 fixed my problem of not seeing my PC.
     
  18. asgeld

    asgeld New Member

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    Oct 14, 2007
    thanks. I'll have to read up a bit on TiVo.Net. I'm going to see if reloading the Tivo without and then with allowing tranfers works first.
     
  19. greg_burns

    greg_burns Now in HD

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    If you want to get shows off your tivo (w/o using TivoDesktop), may look at TivoPlayList as well.

    Tivo.Net is good for putting shows on your tivo.

    But, obviously you should be able to use TivoDesktop if you want to. :(
     
  20. slashalot

    slashalot New Member

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    Oct 8, 2007
    should i be able to see/attach to my TiVo without it being active? ( tivo having problem getting my account active, 13 days and counting)

    i can ping the tivo but not see it with TTG nor see the PC from tivo.
    i cannot attach to tivo with HTTP://192.168.x.x method

    tivo does see the network and calls home daily
     

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