Advertisements I have: Series 2 Tivo (yeah, its old) and Tivo Desktop Plus I'm having a problem with Tivo Desktop Plus, not the Series 2. I have a single program, recorded two days ago, that I want to download to my PC. Problem is, Tivo Desktop Plus won't let me: it shows the program is "still recording" even though it finished recording 2 days ago, so I can't check the box to download it. I've been able to successfully download programs recorded both BEFORE and AFTER this particular one, no problem, its just screwed up over a single recording. On my own, I tried re-launching the Desktop Plus program, that didn't help, I rebooted my PC, I rebooted the Tivo, none of those things worked. So I called Tivo support earlier today. The fellow told me to unplug my Tivo for 15 seconds, then unplug my router for at least 15 seconds, then plug the router back in (without the Tivo connected) and let it boot completely up, then plug the Tivo back in and that should fix the problem. Tried that several times, the last time I left everything unplugged for 15 MINUTES and still, I can't download the program because TDP thinks its still being recorded (the program is complete, intact, and the Tivo isn't confused, just the desktop program). I called back this afternoon and spoke to someone who IMHO was practically clueless, they kept reading stuff out of a manual at me, asking questions I had already answered over and over again, and then consulted someone else. He apparently wanted me to uninstall the program, reinstall it, and also to clean my HD. After an hour of this nonsense, and being told something that I'm loathe to do - they said I shouldn't lose any programming on the computer, but that "shouldn't" seems a possible risk there, I don't have the faintest idea how to "clean" a HD, and it just struck me that these people didn't have a clue what the problem was and were just suggesting enough things that I would balk and give up. Anyone here have any suggestions of something else I could try? This has never happened before, but TDP seems to be working increasingly poorly over the last couple of years, so it could happen again, and I want to know how to fix this now if possible or in case it happens again. Thanks in advance for any recommendations.