Tivo Desktop cannot see my DVRs

Discussion in 'TiVo Help Center' started by KenJ29, Feb 4, 2020.

  1. Feb 4, 2020 #1 of 22
    KenJ29

    KenJ29 New Member

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    My router page shows that my DVRs are connected to my network, but neither Tivo Desktop nor pyTivoDesktop finds them. Have tried everything in the Help for Desktop. Any suggestions on how to fix? Would there be a router setting that prevents this?
     
  2. Feb 4, 2020 #2 of 22
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Confirm 2 things.... your Tivo(s) are listed correctly (service numbers) on your tivo.com account. Under DVR Preferences, checked on Sharing and Transfers. [If you just checked them now, and save... force Tivo service connections on all Tivo boxes. Make sure the Media Access key is listed the same as on account.]
     
  3. Feb 4, 2020 #3 of 22
    TIVO_GUY_HERE

    TIVO_GUY_HERE I miss the ocean

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    Interested.

    same has not seen one of my tivos since I started using these pgms again.
    Both premieres, sees one but not the other.
    Sharing on reboot many times.
    I get what I need off the one, but always wondered why not the other.
     
  4. Feb 4, 2020 #4 of 22
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    In System Information: TivoToGo: should show all a's no i's (Unless its a Mini. i,a,i,a)

    All else fails, call CS.
     
    Last edited: Feb 5, 2020
  5. Feb 5, 2020 #5 of 22
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    My Mini TTG is i,a,i,a. Guess I need to call support.
     
  6. Feb 5, 2020 #6 of 22
    KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    Tried the above. Still a problem.
     
  7. Feb 5, 2020 #7 of 22
    KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    What System Information are you referring to?
     
  8. Feb 5, 2020 #8 of 22
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    :p
     
  9. Feb 5, 2020 #9 of 22
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Settings / help / system information and the line referred.
     
  10. KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    It is all a's. CS says they don't support this capability anymore. So I'm out of luck.
     
  11. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    All A's and you're good to go. But what isn't working?
     
  12. KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    On my PC, Tivo Desktop does not find any DVRs. On my Mac, pyTivo does not find any DVRs, even if I turn off the firewall.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    You haven't posted that the two TiVo units can see each other and manually copy files from each other. Please test.
     
  14. KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    The only way I know how to do that is with Tivo online, and I can see stuff on my Roamio, but the other one is too old and not compatible.
     
  15. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Did you set your Media Access Key into Tivo or Pytivo Desktop? Should be the same in your account and all devices.
     
  16. KevTech

    KevTech Active Member

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    Also, I noticed Pytivo desktop will not show up in your Tivo if you do not have a shared folder setup in options or the path to the folder is incorrect.
     
  17. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    https:// {your Tivo IP address} /nowplaying/index.html

    another way to access your show list.
     
  18. KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    Success! I found a solution. To explain my configuration, i am running Windows 10 as a virtual machine on an iMac using Parallels. Apparently the problem is on the Mac side. pyTivo on the Mac side doesn't see any DVRs. Parallels doesn't come with a wireless adapter, so Windows goes through the Mac to wireless. With Windows running, I plugged in a USB Adapter to go true wireless on the Windows side. Tivo Desktop now sees the DVRs, but seems a little unstable showing some shows as "Data unavailable." pyTivo seems to work fine, at least on the first try.
     
  19. KenJ29

    KenJ29 New Member

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    Feb 4, 2020
    Do you have a suggestion for an app to do the translation from tivo to MP4? Thanks for all the help!
     

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