Advertisements When Tivo added the new ad feature when you play recordings, my Tivo bolt started rebooted itself. After 3 months of the rebooting which was getting worse, I contacted support and was told there is a hardware issue and I need to buy a replacement Tivo (I made a mistake taking their word for it because after I did research and found tons of people complaining about it). So I paid $150 for the Tivo and another $200 deposit. After I got off the phone, they deactivated the ads and my Tivo worked perfectly again. I contacted them before I got the replacement and told them what happened and that I was returning the box they sent me for a full refund. Getting my refund turned into 3 weeks of craziness. I would call and I would be told it would be another 10 days every time. So on November 3rd my Tivo stopped working with error message Tivo service interruption. The same day, I only got the $200 deposit back in my account. Apparently they thought for some reason I switched boxes. Even though I had called multiple times requesting my refund (money is tight because of covid). I contacted them right away about the issue. Over the last 4 weeks I have spent over 6 hours on the phone with their tech support and they can not figure out why they can not turn it back on. I spoke with 1 supervisor who said they will get authorization to send me a replacement for free. When I called back and spoke with a different supervisor, they said its their policy that I pay $150 for the replacement and there is nothing they can do about it. They deactivated my box and I am supposed to pay for their mistake? I have been a Tivo customer since the series 1 Tivo and currently have 2 bolts and a series 3 which are still in use. I will never give Tivo money again after this. BUYER BEWARE!