Advertisements I am a new Tivo customer. I am technically literate. My experience with Tivo customer service is absolutely the worst experience I have ever had with a vendor. I encountered problems with my account where the support person, it turns out, *knew* that the problems were inside Tivo and could only be fixed inside Tivo, yet sent me off to call my bank. When I finally tracked the problem down and called Tivo support back and spoke to another rep, she said, "oh, yes, we have that problem all the time." 90 minutes down the drain. That pales in comparison to my experience with tech support. I spent a day dealing *unsuccessfully* with false N11 and N13 networking errors being generated by problems in the Tivo computer at Tivo Galactic Headquarters, yet all tech support wanted to do was reboot everything, or point fingers at somebody else, like fictitious port-forwarding problems in my router (which did not exist) or fictitious problems with blocked IP addresses at my ISP (which also did not exist). Tech support's solution to every problem is it is someone else's fault. Each and every one of my tech support phone calls was ended by disconnection. 4.5 hours down the drain. This problem was only resolved when the Tivo-internal computer problem was fixed the next day. Tivo tech support has been off-shored to the Philippines, and there is no Tivo service in the Philippines. YOU CAN'T *USE* A TIVO BOX IN THE PHILIPPINES. So none of the Filipinos providing Tivo tech support have actually *used* a Tivo. If your problem goes beyond plugging it in or rebooting it, you are hosed. THIS IS WORTH REPEATING. The Tivo tech support person you are speaking to in the Philippines has never actually used a Tivo. So far I think my Tivo *box* is a pretty good product, but if you ever need anything from a Tivo employee, you are completely hosed. My advice to any potential Tivo customer is this. The product is pretty good, but you are playing Russian Roulette. If you have any kind of glitch, Tivo support will set upon you and gleefully torture you. I have a suggestion for any Tivo manager reading this. Why don't you move tech support to Somalia? It will be cheaper than in the Philippines. Give each Somali a script that says reboot your router. That will save on photocopying costs.