Advertisements I have a lifetime account series 2. and someone gives me a box they no longer use. i do some fast googling and find the price was $6.99 to add a box so i start the online process, and then it says $9.99. So i call to ask why i seen a difference. I call the number add another tivo box, i'm on hold for 10 seconds... explain that i want to add another box but i'm confused on the 2 different prices. the lady explains that the price raised a few months ago for multi accounts. I say ok then forget it, i won't use the box enough to justify the $10 a month, it would sit in my basement and rarely be used. The lady says i can escalate this and you can talk to someone in the cancelation department and he/she might be able to give you a better price. 1 FREAKING HOUR LATER!!! a guy finally answers and says the exact same thing the lady told me! FIRST: Why 10 seconds hold for adding an account... but 1 hour cancelling? is there THAT many people cancelling Tivo and that few getting new ones? Second: Why put me on hold for an hour... just to tell me the same damn thing! I was fine not adding it before the hour hold... but putting me on hold to tell me nothing different... i really got ticked off! this was my favorite quote from the rep Me: "i have a lifetime tivo, and a free DVR from my cable company, i want a 3rd one i can get the cable one 1/2 the cost of Tivo" REP: "we pioneered DVR, if it wasn't for Tivo there would be no DVR" Me: "So since you pioneered the DVR, you think you can charge anything and not worry about competition, you won't have a company in a few years if you keep that attitude!"