Advertisements Are all Tivo "customer service" reps just ignorant/stupid, liars, or lazy? Over the last 10 days I have had the pleasure of spending 4+ hours on the phone with Tivo customer service reps. It is apparent that the lowest level reps know zero about the Tivo products. The second level "supervisors" (four of them I've talked to) are not quite so bad. However, they keep making promises to me that have not been kept. It is unclear to me if they are just lying to make me go away, or if they are all just as ignorant but they hide it better. Maybe they are just powerless to make anything happen to keep their promises. Maybe they don't even try? I'm curious what people think.