TiVo CS phone line outage

Discussion in 'TiVo Help Center' started by TiVoJerry, Oct 12, 2007.

  1. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,554
    36
    Jul 26, 2005
    Woodside, CA
    We are currently experiencing a phone outage that is affecting our call centers. Currently our lines are down. We are working hard on getting this resolved as quickly as we can.

    We apologize for the inconvenience.
     
  2. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,554
    36
    Jul 26, 2005
    Woodside, CA
    I'm told lines are back up but we will be experiencing longer hold times as a result.
     
  3. lrhorer

    lrhorer Active Member

    6,933
    10
    Aug 31, 2003
    San...
    The ARU answers, but then I am sent to a voice mailbox which first asks for me to record a message and then says the mailbox is full.
     
  4. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    You mean to say the hold times are not long enougth as they are?

    LOL. :D
     

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