Tivo crashes

Discussion in 'TiVo Help Center' started by Opahujo, Jul 7, 2020.

  1. Opahujo

    Opahujo New Member

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    Jul 7, 2020

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    Tivo crashes every time when we try to to scroll back a Prime video that we are watching. We have unplug the Tivo box to reacquire Tivo. Our ISP is Mediacom.
     
  2. pfiagra

    pfiagra Well-Known Member

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    What model is your TiVo?
     
  3. Opahujo

    Opahujo New Member

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    Jul 7, 2020
    Model: ARRIS
    Model #: DCX900/P68C/0322/1000
    I should mention that scrolling back is not a problem with Netflix streaming or any recordings, only Prime Video!
     
    Last edited: Jul 7, 2020
  4. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    Your model is from the cable company and I don’t know what the equivalent retail model is to try to help answer your question.

    Anyone know what retail TiVo model is equivalent to the Arris DCX900/P68C/0322/1000?
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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  6. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I don't have either box, so I can't give a qualified opinion. Arris makes what Arris makes.
     
  8. lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

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    1TB drive, 6 tuners, MoCa and 3GB RAM and release date (2017) makes me think it's basically a Cable Bolt (since Arris made those too).
     

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