Tivo crashes

Discussion in 'TiVo Help Center' started by Opahujo, Jul 7, 2020.

  1. Opahujo

    Opahujo New Member

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    Jul 7, 2020

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    Tivo crashes every time when we try to to scroll back a Prime video that we are watching. We have unplug the Tivo box to reacquire Tivo. Our ISP is Mediacom.
     
  2. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    What model is your TiVo?
     
  3. Opahujo

    Opahujo New Member

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    Jul 7, 2020
    Model: ARRIS
    Model #: DCX900/P68C/0322/1000
    I should mention that scrolling back is not a problem with Netflix streaming or any recordings, only Prime Video!
     
    Last edited: Jul 7, 2020
  4. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    Your model is from the cable company and I don’t know what the equivalent retail model is to try to help answer your question.

    Anyone know what retail TiVo model is equivalent to the Arris DCX900/P68C/0322/1000?
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...

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    https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwil7dbF1LvqAhVzhHIEHdFOCZUQFjAAegQIEhAB&url=https://www.cogeco.ca/web/resources/pdf/support/user_guides/tv/Arris_DCC900_User_Guide.pdf&usg=AOvVaw1x3WxcgELO7SiLKH0YaB8O

    That's the manual. It looks like a big Mini VOX, but with 6 tuners. Canadian.
     
  6. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,822
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    Dec 7, 2012
    Ashland, PA...
    I don't have either box, so I can't give a qualified opinion. Arris makes what Arris makes.
     
  8. lhvetinari

    lhvetinari Watching telly, drinking wine - Lily Allen

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    Jun 24, 2019
    Chicago
    1TB drive, 6 tuners, MoCa and 3GB RAM and release date (2017) makes me think it's basically a Cable Bolt (since Arris made those too).
     

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