Tivo Compatablity Bug 20.5.2 vs 20.4

Discussion in 'TiVo Help Center' started by cizydor, Jul 25, 2015.

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  1. cizydor

    cizydor New Member

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    Jul 25, 2015
    Dallas

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    With the recent Tivo OS upgrade, my Tivo Premier Q DVR box (managed by cable provider Grandecom out of Dallas) is still running 20.4 while my Tivo minis (which I own) were upgraded to 20.5.

    Since this upgrade, I am no longer able to play any recorded movie from the DVR to the minis. In speaking with Tivo support, this is an issue and their message was for Tivo boxes to work consistently, all boxes need to be on the same OS. This is a great ideal to have but not necessarily a real world reality. In speaking with my Grandecom Communications, they were unaware of the Tivo OS upgrade and were unaware of any plan for them to push an OS update out to their Tivo boxes.

    Outside of buying my own Tivo DVR or paying outrages monthly mini rental fees, what other options exist?
     
  2. UCLABB

    UCLABB Well-Known Member

    5,496
    1,468
    May 29, 2012
    Riverside, CA
    Yes, I noticed that my Mini wouldn't work with my Roamio until it got the new update. Only suggestion I have is leaning on TiVo to contact your provider to implore them to push the update to the equipment.
     
  3. ej42137

    ej42137 Well-Known Member

    3,742
    573
    Feb 15, 2014
    Los Angeles
    In cases like this it's usually the provider that's the bottleneck; they are the ones that think they own the customers. Your provider should probably be the target of your ire and complaint.
     

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