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Discussion in 'TiVo Coffee House - TiVo Discussion' started by SullyND, Jan 24, 2018.
My temporary password showed up within seconds, for both of my TiVo accounts.
I'm with you on this. Seems v.unlikely to be a coincidence. Plus in addition to having problems logging in & having to reset my password, I still couldn't get into My Account on my desktop (apparently using Microsoft Edge as a browser is a no-no.). So I called the Helpdesk about all of 3 of these matters. After well over 20 mins on the phone, the customer service rep. could (or would) not give me an answer re the 'Reseller' e-mail... There's definitely been a major screw-up. I also e-mailed info@Tavant.com, asking them why they had sent me the msg, how did they get me contact info, and what was it all about. Still no reply....
Well I have no idea what to try next. I called Tivo at the phone number shown on the login screen. Agent said that he sent the reset email and give it 5-10 minutes and it still never came. What is going on????
But if you do nothing, nothing happens right ? I'll wait.
That is correct. But.. I cannot log in to my account until they give me a tempory PW.
Hey guys, sorry for the delay. The email was sent inadvertently as part of an SSO migration in our SFMC system. Fortunately it only went out to a small fraction of our email database. The migration and identity issues are also part of us updating the logins for MMA (manage my account) on TiVo.com. We're really sorry for the accidental spam.
Welcome back. How was CES?
I think that, at times, companies can underestimate how concerned people (rightly) are when issues like this arise nowadays, being concerned that a hack releasing sensitive information has occurred. Good to see TiVo reacting quickly, albeit Customer Support seemingly not originally in the loop/yet knowledgeable.
Sorry for bumping a three-week-old thread, but I just got around to needing to login to tivo.com today, and discovered this PW reset for the first time. What a clusterf---.
How can you call what you've (Tivo) done "an update"?? You've gone from allowing random characters in your login passwords, to only letting numbers and letters be used. This is a downgrade in security. No bueno.
Unfortunately I still can’t use my account. I’ve called support many times over the past few weeks. Tried contacting via social as well. I keep getting told someone will call me back or email me to help... and if I don’t hear back to call back.
The system for some reason isn’t sending me a temp password at all (it’s not going to spam either)
*sigh*. The Tivo app doesn’t work at all, I miss it.
Quick Followup.... if you are stuck in this cycle do the following:
1) Call TiVo Support and tell them to change the email address on your account to a new gmail account (or alternative email) you create
2) Ask them to trigger the the temporary password reset email to the new gmail account (or alternative email)
3) Follow the link in email .. change the password for your account
4) Log out and log back in (close the browser.. make sure this works for you 100%) with the update account email
5) Ask TiVo support to move you back to your original email address in the backend of the system
6) Log out and log back in with your original email
This should work. It just worked for me... after trying for 2 weeks to get this resolved, i'm back in business.
Boy was that PAINFULL!
I’m going through the same thing now only that didn’t work. First they changed it to a gmail, then they asked me to change it to another which was an iCloud email, that didn’t work. Finally they told me to create a brand new email on yahoo and that didn’t work it’s been 2 weeks I can’t get a temporary password. Idk what is going on. I tried contacting @TiVo_Ted but so far no response. I know he’s very busy so I get it. I just don’t feel confident in the way this is getting handled.
I still have no resolution and I'm a dealer. The password change works for TiVo Online, but I can't log into my account on TiVo.com.
Hope they fix this soon.
FWIW, I couldn't get the password reset to work through my phone's browser, but it worked through my laptop's browser.
So for me, it seems to be that tivo made my account a sales force account lol. Meaning I only receive a reset password email from mobileportal <email@example.com> if I go to Forgot Your Password | mobileportal ..., and that site is handled by salesforce.com.. So idk I tried to explain this to normal support but they are all confused lol... Thing is it doesn't fully reset my password. Meaning I still can't log into tivo online. However I do regain access to my account, and im even able to change the email associated with my account..
For people who are having this problem.. I have found 1 solid working solution. Create a new yahoo or gmail account like said previously, or use a gmail or yahoo account that was never used with Tivo before doing this... then tell Tivo support you want to speak to a supervisor, and ask the supervisor to do a Change Device Owner request to lets say your wife or husband or you can even do it to yourself & just add a MR. or MISS. This will create a new account moving all your boxes over, using the gmail or yahoo email provided. The old account will just sit there dormant without your boxes on it cause they are now transferred to the new account. Guess what though, I got the reset password email, and am able to access Tivo online finally.
Here's another way around this, at least for me. I had the same issue with not being able to use forgot password on the tivo login page, and it directed me to a reseller page of some sort. But luckily I found the android app I had on by Amazon Fire Tablet did not have this issue. It was able to generate me a temporary password via email , and I could then use that to reset the actual password for the account.
Another issue here is that it's hard to find out what the new password requirements are. So many places are more complicated but all Tivo is requiring is that the length be 8 characters or longer and a mixture with at least one number and one letter. So that helps me to remember my password, anyway.
It's really pretty terrible that TiVo has gone one so long with a non-working password reset feature on most of their login cases. Just boggles the mind that people are still needing to create new mailboxes and transfer units at this point, months later.
It gets worse too! After a week or so, I found that my password had again been changed away from what I had set it to be. I theorize that some of the failed "forgot password" efforts caught up and finally generated new temporary passwords that were sent into oblivion. So amazing that this kind of problem can be happening.