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TiVo.com Requiring Password Reset?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by SullyND, Jan 24, 2018.

  1. SullyND

    SullyND W: 21-17 TCF Club

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    Chicago Burbs
    TiVo just consolidated email a few weeks ago due to the merger (as noted on the forum previously). I could see this being a TiVo -> RoVi issue where they changed their auth system and it got pushed to sales force somehow.

    TiVo is the only entity who has the address mine went to. (Not TCF).

    Any word from @TiVo_Ted ?
     
  2. SullyND

    SullyND W: 21-17 TCF Club

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    Anyone get the sales force email who didn’t participate in the TiVo referral program? (I got a free TiVo remote a decade ago by the referral program).
     
  3. jhwpbm

    jhwpbm Member

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    Yes, I got the message and have never (to my knowledge) participated in the referral program.

    FWIW, I opened a ticket with the TiVo support desk and received this response:

    Hello <my name>,

    Thank you for contacting TiVo Customer Support.

    Thank you for letting us know. We apologize for the inconvenience. Please disregard the email communication that was sent to you in error.

    The Case Number for this inquiry is <ticket number>. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at www.tivo.com/mysupport. Replies directly to this email will not be received.

    Sincerely,
    <TiVo CSR name>

    TiVo Customer Support Representative
    www.tivo.com/support
    http://forums.tivo.com
     
    Mikeguy likes this.
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Looks like TCF is not working on this. New message omits "and we are continuing to investigate".
     
  5. dlfl

    dlfl Cranky old novice

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    Yes (me)
     
  6. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

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    Read this thread...it has nothing whatsoever to do with TCF.
     
  7. dlfl

    dlfl Cranky old novice

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    Dayton OH
    Hey Tivo: Smooooooth! :eek:

    I do most of my browsing with Google Chrome on an iPad 4. Very rare to find a url that won't load properly on this. But the login page for "My Account" at TiVo.com comes up totally blank. It does work in Safari or in IE on my Windows PC. I gave up trying to count it but that login URL must be 1000 characters long --- really necessary?
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I totally agree. I do wish you could get TiVo to jump in and explain what happened.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    That's amazing.

    I'd post it here but it would scroll of on all those iPhones. :D

    But I'm sure it just another coincidence. o_O
     
  10. ajwees41

    ajwees41 Well-Known Member

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    just tried logging on to tivo.com and sent the reset email. but the link in the email creates a reply email

    didn't even get a reseller email, so it looks like a tivo issue
     
    Last edited: Jan 24, 2018
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    I just got the "Oops" email from TiVo. Nothing about TiVo.com however, just the errant email.

    The email ->
    Oops! It seems our system had a technical hiccup. Earlier today, you may have received an email regarding authorized TiVo re-sellers. The email was accidentally generated by our internal communication system during a scheduled migration. Please disregard that email.
    We apologize for any confusion this may have caused.
    Thank you for being a valued TiVo customer.
    We now return you to your regularly scheduled programming.
    Sincerely,
    The TiVo Team
     
    Mikeguy likes this.
  12. ajwees41

    ajwees41 Well-Known Member

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    just sent a message to tivo ted
     
  13. warrenn

    warrenn Member

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    Any clue as to why the email included 'tivocommunity' in the url? Was it just a coincidence? Maybe they meant it as 'the community of Tivo resellers' and shortened it to tivocommunity.
     
  14. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

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    Apparently to make for a very long day for me. :confused:
     
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  15. dhoward

    dhoward Member

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    I clicked on the forgot password and have not yet received a temporary PW from Tivo. Is this legit or is there something messed up?
     
  16. SullyND

    SullyND W: 21-17 TCF Club

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    Chicago Burbs
    My password reset email from TiVo went to SPAM, so check your junk (folder).
     
  17. Thorvald

    Thorvald New Member

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    Well something has gone horribly wrong at Tivo... incredibly enough I "just" pulled my Premiere out of mothballs yesterday afternoon (Jan 24th 2018) to try it again with ATSC channels and within less than an hour of getting it back online and registered my Spam email went to INSANITY levels. Getting suddenly 10 emails a minute for signing up for random mailing lists and crap.

    Second is the "sudden" change of Tivo.com requiring the password reset yet no email is ever sent. Checked spam, trash, etc.

    Something smells fishy here...


    EDIT: http://online.tivo.com/start/ works just fine still and uses my old original password, it is not asking me to reset.

    It's only the Tivo Consumer link that is asking me to reset. Certainly looks like they got hacked.
     
    Last edited: Jan 25, 2018
  18. HerronScott

    HerronScott Well-Known Member

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    No issues here with the password reset process. I doubt it's anything fishy besides a migration/integration of their SSO/authentication environment (which apparently had an unintended impact on the false reseller mails).

    Scott
     
  19. Thorvald

    Thorvald New Member

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    I've hit that reset password link about 25 times now and not a single email has come in, not in spam/trash etc.

    I've checked all folders for "tivo" and my last emails are way back in 2014 (which is rather strange... too).

    Does the reset email have "tivo" somewhere in thg sender/subject/body?? Lol. That is all I am searching for.

    Thanks
     
  20. HerronScott

    HerronScott Well-Known Member

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    Comes from email@email.tivo.com (visible name is TiVo) with a subject of "Information About Your TiVo Account" and several references to TiVo in the body (Dear TiVo Customer.. TiVo Support, etc).

    Scott
     

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