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TiVo.com Requiring Password Reset?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by SullyND, Jan 24, 2018.

  1. ADG

    ADG Allan

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    Aug 19, 2003
    New Jersey, USA
    What I find odd is that I cannot log in directly to my tivo online account - it always rejects my attempts. But if I log in to Tivo.com and then go to Tivo Online, it let's me log in without a problem. This has been going on for a while now.
     
  2. moyekj

    moyekj Well-Known Member

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    Mission...
    I was able to reset password by entering email address and then clicking on and following instructions for "forgot my password".
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Is this the link -> http://online.tivo.com/start you are using?

    The login link doesn't work -> TIVO ONLINE
     
    ADG likes this.
  4. Eureka22

    Eureka22 New Member TCF Club

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    Apr 14, 2009
    I got the reseller e-mail as well and came here to see if it was just me. I just reset passwords here and on Tivo.com. My credit card got hacked a couple of weeks ago so I'm a little paranoid about stuff like this right now.
     
  5. dlfl

    dlfl Cranky old novice

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    Dayton OH
    I don't know whether to change my TiVo.com password or not. Maybe the hack is still in place and I'm just feeding the new password to the hackers. Will the last competent IT person leaving TiVo please turn off the lights?
     
    JoeKustra likes this.
  6. ADG

    ADG Allan

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    Aug 19, 2003
    New Jersey, USA
    Thanks for that. Yes, I was using the old tivo online link. Much appreciated!!
     
    JoeKustra likes this.
  7. Keith Elkin

    Keith Elkin Member

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    Oct 15, 2002
    Long Island, NY
    I too got the "reseller email"...
     
  8. JosephB

    JosephB Member

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    Nov 19, 2010
    Atlanta, GA
    yeah, I would definitely not put in a password right now that you want to remain a secret until hearing from TiVo exactly what is going on. even then, don't re-use a password there (or anywhere else)
     
  9. tomhorsley

    tomhorsley Well-Known Member

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    Jul 22, 2010
    I just tried connecting with the app on my android phone and it didn't ask me for any new login info. Used the same login I gave it when I installed months ago (possibly years ago).
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

    11,951
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    Dec 7, 2012
    Ashland, PA...
    If you missed it: TCF chimes in.
    "
    Three members have reported receiving emails from "tivocommunity.force.com" today. These are not from the forum and so far have been sent to email addresses not even in our member list. Do not click on the links as these were not from us. There is no indication the site has been compromised and we are continuing to investigate. Thank You
    "

    Also in the email: Tavant Technologies - Wikipedia
     
  11. Phil T

    Phil T Active Member

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    Oct 29, 2003
    Littleton,...
    I received the e-mail also. Deleted it.
     
  12. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

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    In many cases, these were sent to email addresses that are NOT even in our database so they weren't released from here. They are email addresses folks had listed with TiVo themselves.
     
  13. sar840t2

    sar840t2 Member

    220
    12
    Mar 1, 2003
    Edmonds,...
    I concur. I got the reseller email on the address that TiVo has for me, not on the address that Tivocommunity has for me.

    Ironically, the email TiVo has for me is the one I use for "trusted" senders (businesses I do business with), while the email that this forum has for me is the one I use for potential spam-generators (fora like this, ordering from random places, etc.). More fool me :-D
     
  14. kdmorse

    kdmorse Well-Known Member

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    Jan 29, 2001
    Germantown, MD
    I can confirm that. The email went to the email address I originally signed up for Tivo service with. This is not my current Tivo.com email address. Nor is it my TCF email address. I do not believe the email in question was ever associated with TCF.

    I have not received the email in question on my current Tivo.com email address, nor my current TCF email address. My assumption is that whatever spawned this, was based on an old tivo.com database.
     
    Mikeguy likes this.
  15. Jed1

    Jed1 Well-Known Member

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    Jun 18, 2013
    Frackville, PA.
    Yep I got the same email. It was delivered at 6:14AM. This is the message:

    My Name,
    Thank you for applying to become an Authorized TiVo Reseller. Below please find your TiVo Reseller Portal login information. Click on the link below to get started:

    https://tivocommunity.force.com/mobileportal/login?

    Sincerely,
    TiVo Reseller Team

    I deleted a portion of the email address as the numbers are different to the other one posted in this thread so each address maybe unique to each member.
     
    Last edited: Jan 24, 2018
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    I left a Tweet and I see nothing on their Facebook forum. Speculation: they got hacked and that data was used for the spammer. This could make sense since the "dear name" is not a name I use.
     
  17. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I didn't get the email but when I went to the TiVo site I was prompted to change my password. Which I did for both of my accounts. And that same password also gives me access to TiVo Online.
     
  18. Keith Elkin

    Keith Elkin Member

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    Oct 15, 2002
    Long Island, NY
    One thing I'm thinking... the URL goes to force.com which is a Salesforce.com URL. I actually work with Salesforce to an extent in my profession... It's entirely possible that Tivo accidentally sent a communication to the wrong distribution list... Meaning the email came from a legit source, no hack involved, but was just an honest mistake. It's easy to accidentally trigger a rule sending an email to the wrong group of users in Salesforce.
     
    JoeKustra likes this.
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    I like your thinking, but asking me to believe there are two events (password reset and email) that are a coincidence is asking a lot.
     
  20. Keith Elkin

    Keith Elkin Member

    82
    1
    Oct 15, 2002
    Long Island, NY
    True...

    Sent from my SM-G955U using Tapatalk
     

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