Tivo can't find new mesh router

Discussion in 'TiVo Help Center' started by Spurlock, Nov 26, 2019.

  1. Spurlock

    Spurlock New Member

    4
    1
    Oct 12, 2016
    Installed a tp-link deco mesh router system and now my tivo won't stream. Tivo tech support (they try, but not very knowledgeable about networking issues) says to contact router manufacturer. It appears I probably need to open tcp ports, but the router wants to know what device I'm opening the ports for but it's not seeing the tivo, so I can't "point it" to the tivo.
    And tp-link tech support is also outsourced and worthless. Has anybody fought this battle successfully?
     
  2. kpeters59

    kpeters59 Well-Known Member

    2,860
    582
    Jun 19, 2007
    Houston, Texas
    You can get help here, but you're going to need to provide more information...

    The 'open ports' thing is a red herring.

    Likely your TiVo isn't finding the new router to get an IP Address.

    What IP Address is your TiVo reporting?

    Is the TiVo listed in the routers Connected Devices list?

    There's been reports around here about rebooting the modem being helpful.

    -KP
     
  3. kaszeta

    kaszeta $nullstring TCF Club

    31,324
    5,082
    Jun 11, 2004
    Grantham, NH
    What’s your networking setup, all the way from the cable coming in to the “router”
     

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