Advertisements So far my new TiVo experience is terrible. Haven't been able to successfully get my new BOLT activated and working (5 days now). I've called TiVo Customer service 7 times. They cannot find my account. They try to pull it up by my phone number... my name... my address.... my email... my TSN.... Nothing. "Sorry sir, I can't see your account. I can't help you." ... Customer Service has been horrible.... Difficult communication.... After they "can't help me", they say someone will call me back in 20 minutes. Never had a call back yet (several days). I called the Cancellation number to CANCEL my TiVo service. So frustrated at this point I would just send my BOLT back for a refund and get DirecTV. RETENTION Department..... "Sir, I cannot locate your account, so I cannot cancel it." I can log into my account at TiVo.com, and all my info (name,email, etc...) all seems correct. My billing history shows my service payment, and my device, but I cannot CANCEL online. The website directs me to call Tivo... where they say I don't exist. QUESTION... Is there any sort of higher level customer service that can help me? Is there any way to cancel if they can't resolve the issue? Should I just dispute the charge with my credit card company? A few additional details.... Activated new TiVo BOLT on Monday. Did the activation online through the BOLT Set Up steps. Paid $149 for 1 yr service. Comcast installed cable card on Friday. Cable card reads good, seemed to be a knowledgeable installer. TiVO BOLT stuck on "Acquiring Channel Information" 2%.. for 2 days. If anyone can help, I would really appreciate it. Like many of you (probably), I took a leap of faith and ordered the TiVo equipment, and hoped it would be a better solution than using Comcast or DTV equipment, The family questioned the expense involved, but I believed it would work well and everyone would like the functionality. So far, this has been a terrible experience with no path forward from here. I want to get it working or get it gone and I can't do either.