Tivo Bolt XXX (software downgrade) error

Discussion in 'TiVo Bolt DVR/Streamer' started by akhnaten, Oct 20, 2016.

  1. akhnaten

    akhnaten New Member

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    Dec 3, 2009
    Please help. I just got a refurbed Bolt directly from Tivo. My original Bolt had a video hardware problem. I took the upgraded 2TB HD out of my original Bolt and put it in the refurbed Bolt. On boot up, after a few minutes, it displays an error "XXX (software downgrade)" on a red background. It then says to call customer service. My original Tivo had been plugged in and working with the 2TB HD until just before I swapped it into the refurb Bolt. However, the original Tivo was deregistered by Tivo about a week ago, even before the refurbed Bolt shipped. How do I resolve this error
    Thanks,
    akhnaten
     
  2. A J Ricaud

    A J Ricaud Active Member

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    Hacienda...
    You will have to do a "clear and delete" to get it to work. All the recordings will be lost in the process.
     
  3. akhnaten

    akhnaten New Member

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    Dec 3, 2009
    I took the 2TB drive out and stuck it back in the old Bolt. Then I Cleared and Deleted the drive. I then stuck it into the refurb Bolt and had the same problem. :(
     
  4. BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Format the drive to wipe it. The new box will automatically re-format it and download the software it needs.
     
  5. akhnaten

    akhnaten New Member

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    Dec 3, 2009
    I was finally able to get it to work by setting up the refurb Bolt with its original 500GB HD. Once that setup was complete, I put my 2TB HD into the refurb Bolt and it came up normally.
    I suspect that wiping the drive in a PC, thus removing all traces of Tivo software, would have resolved the issue as well. But that is a LOT more work than what ended up working. Thanks to everyone for their suggestions.
    akhnaten
     
  6. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    Every Tivo is encoded so shows on the original DVR would work.

    I suspect that your replacement Tivo has been running a lesser version of its software.
    You could have copied the shows over to a PC from the still subscribed Tivo, Move the 2TB over, run Clear & delete Everything, transfer shows back from the PC.
     
  7. akhnaten

    akhnaten New Member

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    Dec 3, 2009
    ThAbtO, that sounds very interesting for next time. Can you point me to a document that describes how to copy the files to a PC? I thought the entire drive would be encrypted, or at least the shows. I know everything from Frontier FIOS TV is encrypted, except for the basic OTA channels.
     
  8. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Encryption by Frontier is not the issue as this encryption is removed by the TiVo using the CableCARD. All recordings are then re-encrypted by the TiVo so that they only be decrypted by that TiVo but can be transferred(actually copied) to a PC using the TiVo s/w and any number of programs on the PC unless they are copy protected. Copy protection is controlled by your cable operator. I don't know what Frontier's copy protection policy is.

    You should investigate kmttg and pyTivo.
     
  9. aaronwt

    aaronwt UHD Addict

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    Northern...
    If Frontier Copy protects them then transfers would be prohibited. Only streaming the content would be allowed.
     
  10. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Did you actually read my entire post? Particularity this part:

     
  11. ggieseke

    ggieseke Well-Known Member

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    From what I've heard, Frontier is the TW of FIOS. On every fiber network that they bought from Verizon they promptly copy-protected everything except the local channels.
     
  12. aaronwt

    aaronwt UHD Addict

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    Northern...
    I think I quoted the wrong post.
     
  13. olimazi

    olimazi New Member

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    Sep 14, 2012
    Format how, in Windows FAT32?
     

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