Spent over an hour with TIVO support yesterday and received no answer. They promised to "watch it" and said I would get an email with instructions (I haven't). I have restarted, unplugged and rebooted, gone through setup numerous times (even changing my lineup), all to no avail. Service connection succeeds, but when viewing system information, it always says Program guide download: Failed. Support doesn't know what to do except tell me my Bolt is working normally. Would appreciate any ideas as my guide runs out at 8:00pm tonight. Can't record even manually when there is no guide data. Very disappointed with TIVO support.