TiVo Bolt and Mini cannot access TiVo service with AT&T fixed wireless internet

Discussion in 'TiVo Help Center' started by jkorman, Oct 15, 2019.

  1. jkorman

    jkorman New Member

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    Oct 19, 2015

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    I just upgraded my home internet to "AT&T fixed wireless" from satellite. Fixed wireless uses LTE from the cell tower. Since the change, the TiVo's will not connect to the TiVo service. I temporarily switched back to the satellite, and they connected. If I run the network diagnostics, both the TCP port test and DNS test show successful. What does the TiVo need that it's not getting to be able to connect through fixed wireless?

    It appears the fixed wireless is using it's own internal network, so I don't have an outside address directly on the internet, i.e. my WAN address appears to be non-routable, 10.XX.XX.XX. I don't know if that makes a difference to the TiVo or not.

    On the other hand, I connected the Bolt to my hotspot on my phone, which is verizon, and it was able to connect that way. This could be my plan B if all else fails, it's just a pain in the butt.

    Thanks.

    edit: I am able to connect just fine with the YouTube app on the bolt, so the internet connection works, just not to the TiVo service.
     
    Last edited: Oct 15, 2019
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    You would not be able to connect through wireless as that is not through a router on an internal network. This would be using just a smart phone and Mini cannot connect that way. It would require the traditional wired connection via ethernet or MoCa.

    This would not be on satellite, just from the cell phone to tower(s).
    ==

    I use ATT for internet with fiber. I do not use their wireless cell service.
     
  3. jkorman

    jkorman New Member

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    Oct 19, 2015
    To further expand on my new internet connection, it does use a router, the same wireless router AT&T uses for any of their services, so the TiVo’s are connected to my internal network, wired, to the new router. The outside address on the WAN side of the router is what I was referring to as seeming being another network inside of AT&T.
     
  4. shwru980r

    shwru980r Well-Known Member

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    Jun 22, 2008
    Configure your Bolt to connect wirelessly to your router and see if you can download the guide data.

    When it fails, does it give you diagnostic information about the ports that are being accessed? My guess would be your router is blocking ports that the Tivo uses when obtaining guide data. You might be able to access the router setup menu to unblock the ports or ask AT&T do unblock the ports.
     
  5. jkorman

    jkorman New Member

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    Oct 19, 2015

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    FYI, for anyone else having this issue: I resolved this, by accident, by moving the DHCP address range the router assigns from 192.168.1.0 - 1.99 to 192.168.1.100 - 1.199 for another reason. Maybe someone smarter than I am can explain why this would work?
     

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