Advertisements TiVo is dead. Long Live TiVo. Had the 4 blinking lights that started today. TiVo Bolt + (3TB) purchased October 2016 new from Amazon. Unit failed and was replaced with refurb unit on November 2017. Wasted 45 minutes arguing with Customer Service regarding getting a replacement. They originally told me that I would have to pay full MSRP for a new TiVo Edge to replace the unit. I argued with them about the terms and conditions of their Warranty and Continual Care Warranty (which they kept trying to tell me changed from what is on their own website). Their basic message was that because I had already received a refurbished replacement unit at the approximately 1 year mark, that my Continual Care Warranty was essentially dead after I had the refurbished unit for 90 days (the Limited Warranty on a Refurbished Unit being 90 days). This makes absolutely no sense to me at all. Basically means that the moment you get a replacement unit under Continual Care that Continual Care is then dead after 90 more days. Their Warranty language does not reflect this and I think they could be challenged legally. I cannot believe how horrible their customer service is. Only rivaled by maybe SirusXM radio with their ridiculous price increases and having to threaten to quit to get any price stabilization. I finally threatened to quit TiVo entirely. I've been a customer since one of the original Sony branded TiVos (if anyone remembers). Was finally told that they would check offers to determine what they could do, but their system was down and they would call me back in 1 hr. Not holding my breath. Going to go blow them up on social media since that seems to be the only way to get companies' attention these days (sad). This may be it for me and TiVo.