TiVo Bolt All lights flashing, no cable

Discussion in 'TiVo Help Center' started by Terry Mayberry, Mar 29, 2018.

  1. High Technology

    High Technology Member

    Apr 16, 2006
    My second 3TB Bolt - a 3TB Vox from early 2018 just died this morning -- I pulled the drive and tested it, it failed SMART based on too many reallocated sectors. The other one failed after 18 months, and was replaced last summer.

    I called TiVo and they quickly offered to replace the box at no cost -- just the advance replacement deposit (hold) on my credit card. So I put it back in the box and will wait for the replacement to come...

    Kudos to TiVo for stepping up -- either WD sold them a bunch of dud drives and/or the Bolt design doesn't dissipate heat properly. Hopefully I'll get another year or two out of the new drive , assuming the new box has a truly new drive. I might pick up a 2TB Toshiba before they disappear and keep it on the shelf, since I have two 3TB Bolt Vox units.
    Mikeguy likes this.
  2. pagefault

    pagefault Member

    Sep 20, 2002
    Redmond, WA
    Today they quoted me $149+$199 lifetime transfer fee.

    For $349, I'm inclined to just let it rot. :(
  3. tommage1

    tommage1 Well-Known Member

    Nov 5, 2008
    So you have a Bolt +, the model with the 3TB drive that failed with the 4 flashing lights and that is what they offered you? Not a great offer IMO. If the problem is the drive I would just replace the drive. With a CMR drive, if you want a 2.5 not easy to find 2-3TB, if you go external pretty easy. Or use a smaller capacity 2.5 CMR drive just to get up and running, 1TB and under not hard to get. You could wait a bit and call again, many times offer depends on who you talk with. You can buy a used Bolt/Vox with lifetime (not the 3TB model which I would not want anyway due to issues with the OEM drive) for under $300 in most cases.

    Since Tivo is now "A part of Xperi" the generous replacement of failing boxes may be over. It has been speculated they did it in the past because they make most of their money off the selling of user data/watching habits. After all transferring of subscription costs them nothing. The hardware and shipping not TOO much (they would recover some of that from whatever fee they charge, $49/$99/$149/$199 seem to be typical amounts.) But probably new rules with Xperi. Any drive or power supply issues can usually be user repaired, anything else might end up having to buy new/used box.
    Last edited: Jun 26, 2020
  4. spiderpumpkin

    spiderpumpkin Say no to Hydra!

    Dec 1, 2017
    My Tivo Bolt Vox 3TB drive failed last month. I went out and bought an 8TB 3.5" drive for it. Have it connected to internal sata port in Tivo and the other end connected directly to sata inside drive enclosure.

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