TiVo Bolt All lights flashing, no cable

Discussion in 'TiVo Help Center' started by Terry Mayberry, Mar 29, 2018.

  1. minimeh

    minimeh Vanity Phrase Here

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    If you haven't already, I'd suggest trying Tivo support first. Even if out of warranty, many have reported getting replacement Bolts for $49.

    The problem you'll have now (at least as of 3 weeks ago) is that the only 2.5" 3TB drives available are from WeaKnees for $300. They do offer a $75 refund for sending in your broken drive, but you pay the shipping. You might consider downsizing to a 2TB drive or modify your Bolt to externally use a 3.5" 3Tb (or larger) drive. There are threads with further details that you can search here.

    Replacing the drive is not super difficult, but truthfully not as easy as some suggest. There is a helpful video on YouTube.
     
  2. Mikeguy

    Mikeguy Well-Known Member

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    Done in response to your separate thread: New Hard Drive for Bolt.
     
  3. IDSmoker

    IDSmoker Member

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    Boise, ID
    Just got the "4 flashing lights of doom" on the Tivo Bolt+ 3TB I purchased from Tivo.

    After reading this thread, I decided to give Tivo Support a call, but didn't have much hope since mine was purchased on April 2017.

    Was pleasantly surprised that Tivo is going to immediately send me a replacement (requires a deposit that will be refunded when they receive the defective unit) at no charge, but they are sending a newer model!

    Of course, I still lost all my recordings (was 80% full), wishlists, and scheduled programming, and will have to go through the activation and cablecard pairing fun all over again, but I shouldn't be down for too long.
     
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  4. kpeters59

    kpeters59 Well-Known Member

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    Are they sending a 3tb?

    -KP
     
  5. tommage1

    tommage1 Well-Known Member

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    Ok I've seen 4 flashing lights before that was NOT a hard drive. In fact just had one. It was the power supply. I was getting ready to try copying the drive but tried a power supply first. It worked. Tried the "suspect" power supply on another Tivo, it did not work confirming it was bad (well PARTIALLY bad, it was still providing power, just not enough I guess). Kind of tricky, if you are getting power (ie lights) you would THINK the power supply is ok but I guess they can go partially bad......... Good idea to scan drive after replacing PS if it works, too little power to the drive can cause problems (ie cannot fully boot), pending sector count for one.
     
  6. tommage1

    tommage1 Well-Known Member

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    Oh, when I tried the suspect PS on the second Tivo I did not even get the flashing lights, it just would not fully boot. So I'm guessing the drive in the second Tivo requires a bit less power than the drive in the original, it got further in the boot process. The 4 flashing lights I got, the TIVO "thought" it was a bad drive when in fact the drive was ok, it was just not getting enough power.....................
     
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  7. tommage1

    tommage1 Well-Known Member

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    Since you kept the "bad" device try a power supply on it before sending it back (make sure it matches specs of the original.) 4 flashing lights can be a power supply, not completely bad but not providing enough power to boot the drive so you get the flashing lights. Also be careful, I heard sometimes when they send a replacement device they do not include a power supply, they assume you will use the one you have. If it's the PS that is the problem you could end up with the same problem on the replacement device.

    Interesting, newer model? Does that mean 1TB drive instead of 3TB? Regardless nice they are replacing it, no charge at all, maybe because they don't have a 3TB model to send?
     
  8. UCLABB

    UCLABB Well-Known Member

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    Last time I got a replacement they sent me a complete vox. So now I have a spare remote and power supply. I suspect this is what they meant by newer model.
     
  9. djsting

    djsting Member

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    Ok, I'm having the same issue. I unplugged the unit and plugged it back in and all is fine...for now. Obviously this is something that will only get worse with time so I'd like to get a jump start on the fix and prevent loss of all my recordings.

    One question I have is on the 'power supply' which has been mentioned above a couple times. Are we talking about the external cord and brick or the board inside the TiVo unit itself?
     
  10. kpeters59

    kpeters59 Well-Known Member

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    I recommend that you grab a backup of your OnePasses, Thumbs and Channels with KMTTG, right now...

    -KP
     
  11. HerronScott

    HerronScott Well-Known Member

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    That would be the external power supply (aka wall wart).

    Scott
     
  12. Gregor

    Gregor Wear Your Mask! TCF Club

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    Just ran into this- Tivo replaced mine for $149.
     
  13. windracer

    windracer joined the 10k club

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    My Bolt (purchased 2016) just died with the four flashing lights as well. :(
     
  14. EcoEric

    EcoEric New Member

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    I just had the 4 flashing lights of death. I called support and they're sending me a replacement for no charge without me asking. They right away said they're waiving the $149. Just FYI.
     
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  15. Mikeguy

    Mikeguy Well-Known Member

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    Was this a 3TB Bolt?
     
  16. Digital Man

    Digital Man Member

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    My 3TB Bolt+ just got the 4 flashing lights this morning. Have been at work all day, but will troubleshoot when I get home.
     
  17. Mikeguy

    Mikeguy Well-Known Member

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    :( The stock 3TB Western Digital drives in the Bolt 3TB boxes are known to have a heightened defect rate, and TiVo often has offered individual owners to replace boxes with those drives for free (it also has contacted owners proactively about this, when it has detected that the drives may be going bad).

    A telephone call to TiVo customer support here, if needed, can be a good thing.
     
  18. singemfrc

    singemfrc New Member

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    No kidding they have a higher defect rate. Purchased my Bolt+ in April 2017 and it just failed this morning, just under 3 years. Tivo support told me they're only replacing boxes that are 3 years old or less, so glad mine had the decency to fail just under the limit!
    The better news is for a fee they were willing to FedEx Overnight the new box to me, so my drive just failed this morning, and I will be up and running on the new box by tomorrow! They charged me an RMA Fee: $53.29 to replace it with a brand new box, and $59.44 to overnight it to me. Advance Ship Deposit was $543.74, which I think is a bit ridiculous, but at least that will be refunded in fill when I send the new one back to them. Also pretty nice is they emailed the return FedEx label to me within seconds of my phone call to support.
    Pretty good service overall. Every time I call Comcast for some reason they try to talk me into cancelling TiVo and going with their box, but this is a prime example of why I will never do that.
     
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  19. Mikeguy

    Mikeguy Well-Known Member

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    :up:
     
  20. mattyro7878

    mattyro7878 Well-Known Member

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    If something has to break...let it break at the right time!
     
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