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Discussion in 'TiVo Series3 HDTV DVRs' started by cconnell, Nov 2, 2007.
micz, I have seen that problem a couple of times, but that's a different issue.
One thing to double check if you haven't already: Good quality coax cable feeding the TiVo making a solid connection on both ends.
Add me to the S3 list, 8 "no video" freeze ups in the last week. Never had a problem for 6 months, added the "approved" DVR expander last month fine, for 2 weeks then- lockups on 9.1. HDMI Directly connected to the Sony TV. Running 9.2J now, still an issue. They better push out a fix soon...
I've had my HDTivo for about 3 weeks/ have the WD on the eSata (the Tivo authorized one) and this is the second time after watching something recorded i have no 'live tv' - just black. I can pull up the menu and guide, the fonts and colors are correct but the background is all black. Both times had to reboot by unplugging the cord from the box. Since it was taping a show i waited until the time was 'up' - unplugged it - rebooted and the show DID record.
I have the same problem as 20 and 24. I just got my HD Tivo up and running yesterday (took 5 weeks for a Cable Card appointment from Time Warner NYC Southern Manhattan). Now this no-live-tv-black-screen issue has happened twice. Twice since yesterday. I have to reboot, and then it's fine.
I have a Tivo HD that's less than a week old, using component and 1 M-card. These black-outs (or gray-outs, if you chose gray as your background) happened quite a bit up until yesterday, when I did the following:
1. Called Tivo and they walked me thru the Kickstart procedure. The tech said that this might be a video driver problem and that the Kickstart procedure could possibly fix it by reinstalling the video drivers.
2. I also switched the Video Output format from Hybrid 720 to Fixed 720. This significantly reduced the 1.5 second black-background flicker that I have been seeing a lot, and since the blackout problem looks like a black-background flicker that stays frozen on the screen, I thought this might help.
Fact is that since I did these two things I have not had the blackout problem, though I have tried to bring it on by switching around a lot from Live TV to Tivo Central and so on.
Both of these changes assume the problem is a video driver issue, not a signal strength/acquisition problem. So if that is so, maybe Tivo can provide a patch. The Tivo tech said that my case and others would be examined to see if this was needed, FWIW.
Rob from AZ
I think I have the same problem as most above.
My Tivo is about a month old and worked fine until about a week ago. Since then 3 times, I have had to pull the AC plug to force a reboot to get the Tivo to even respond to the remote...no picture, no menus...no nothing! (One time I had video & audio static...like you get when a tuner is off-channel)
I'm OTA only, currently running 9.2a.
Can you explain the Kickstart procedure? -- thought I'd try that.
Is it something I'll need to be walked through by Tivo support?
If so, do you remember the Tech's name?
It is a series of steps that you take that will reload the drivers as well as fix the disk if there are any fixable errors. I would not try it without Tivo Support walking you through it, if only to make sure they have the responsibility of working through any subsequent issues. My Tivo tech admitted this was not an "official" fix, but he thought it was worth a try.
Having said that, I believe if you search for "kickstart" on this forum, you'll find the procedure. Others are more knowledgeable about this than I am.
The tech's name was Tom, by the way, and he is in High Def Tivo Support, which is option #2 when you call in for Tech Support. However, right now #2 only takes you to General Support, so you have to ask whoever answers to transfer you to the "High Def" support group. I did that twice and both times by chance got Tom, so maybe you'll get lucky too. If nothing else, he seemed at least half-way knowledgeable and was very professional and courteous.
Don't waste your time with the guy in HD Support (whoever he was) who told me I needed to get updated from 9.2a to 9.2J...that is not even possible since 9.2J was an initial trial release. 9.2a is the latest.
Thanks for the heads-up...I'll give them a call...at least let them know that people are having a problem with the latest update.
I have a BRAND NEW TiVo HD, activated last week and had a black screen issue yesterday. Black screen behind menu and when I hit the live TV buttom. I could use all of the menu options, however.
Was not able to resolve the problem until I rebooted.
I checked the cable in the other room which was working fine on the Series 2 TiVo.
I was also transferring a show at the time as well.
By the way, (this may be of interest to the OP) I did not have any Cable Cards installed (still don't. TWC comes tomorrow) so TiVo's contention that Cable Cards are the problem may be misleading.
I had thought about trying component instead of HDMI. Next time maybe I will do this.
I also have a new TiVo HD. No cable cards (yet) / HDMI / DVR Expander not installed (yet). I had the same black screen and reboot issue. TiVo Support requested I do the following to resolve the problems: Do not use a surge and noise suppressing power strip and switch to component cables.
I have not had the problems reoccur after making the changes. The 9.2 update was applied right afterwards so I'll need to do some testing to see if the fix was software or setup related.
I was about to purchase a UPS for my TiVo and DVR Expander but I guess I should wait until I figure out if power conditioning was the culprit. I will be disappointed if I can't use an HDMI connection and a UPS.
Give it a few days and don't be surprised if the problem comes back. Neither HDMI nor power conditioner are causes of this problem. I have neither and the problem persists. You probably got a Tier 1 agent who is not familiar with this issue. The suggestion to avoid surge suppression goes back to a time when some Tivo's would reboot spontaneously. I had that issue with my S2 and was told to connect the Tivo directly to the wall socket -- and it did seem to stop THAT problem. But this is a totally different matter.
If you call back, choose Option 1 for Tech Support, then Option 2 for "High Definition" specialist. Then ask whoever answers to connect you directly to the High Def group (the phone queue is not working properly). That group, especially Tom and Jimmie in the Albuquerque call center, seems to be further along in at least not mouthing the same old by-the-book suggestions.
Please note: there is a much older, more complete thread on this forum called Tivo HD - All Video Vanishes. I don't know how to merge threads but until or unless someone does so, I suggest all posters revert to that thread.
I'd put in the link here but I don't know how...
I've had this happen to me several times over the past weeks... dont think it happened before 9.1...
For me, when I turn the TV on there is no signal over the HDMI and I cannot get the picture back without power cycling the S3. I've tried reconnecting the HDMI at either end, nothing other than a power cycle will restore the image.
It happened last night while recording MythBusters, my wife turned the set on just before 10pm and called me down as she could get no picture. I realized what was going on, but as Tivo had its two record lights on I didnt want to distrupt the recordings, so I let it run until the clock said 10:02pm -- then unplugged it. After the reboot, I confirmed the Mythbusters recording was only 56 mins long, which would be around the time my wife turned on the TV, so I'd say the HDMI handshake crashed the TiVo.
I have an S3, HDMI cable only and a Vizio 42 on the other end. No switches/amps in the circuit.
Hopefully Tivo are working on a fix!
Try this link to see if it works.
You can add me to the list of people with the no video (at all) problem. I have a completely unmodified S3, no external drive, running the latest software, using an HDMI connection.
I'd been waiting for months to see that Battlestar Galactica movie, and I was taking no chances on it not recording, and I planned to start watching it around a half hour after the movie started recording so I could miss most commercials. I turned on the tv a few minutes after the movie started broadcasting, and verified that it seemed to be on schedule, etc. When I turned on the tv again, 39 minutes after the broadcast began, the screen was blank. The S3 seemed to know when I was pushing buttons on the remote, since the orange light would flash each time, but I couldn't see anything on the tv. No menus, nothing.
I switched tv inputs to verify that I could see other sources of input, such as my dvd player and the straight cable signal. Both came through with no trouble, so the issue wasn't my tv. I disconnected the HDMI cable for a bit, hoping that would reset any HDMI handshaking issues, but it didn't help. I tried using the control buttons on the S3 itself, but the S3 didn't respond to them any differently than it did to the remote control. I was debating rebooting the TiVo, but wanted to hold off until the movie was done recording, still over an hour from that point, when the TiVo rebooted itself.
When it came back up (and everything seems to be working fine now), it appears from the length of the original recording that the problem most likely began when I turned on the tv (and saw a blank screen). Like Slime wrote a few messages ago, perhaps this is an HDMI issue. If it continues, I'll switch to component input from HDMI, because I don't want to swap this unit out (and endure another visit from the Comcast folks for a cable card re-install) unless absolutely necessary.
It is. With 9.1, I had this problem 2-3 times a week. After switching to component more than 5 weeks ago, not a single problem.
Unfortunately, it's not just an HDMI issue. My Tivo HD is connected only via component. I've experienced this issue 3 times in the 4-5 weeks that I've owned the Tivo HD.
My unit is neither modified nor expanded in any way.