TiVo Android App - Sign In Error

Discussion in 'TiVo Help Center' started by edwardsjs, Aug 10, 2020.

  1. edwardsjs

    edwardsjs New Member

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    Apr 14, 2020

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    My TiVo Android App suddenly stopped working on my Samsung Galaxy View (Android 5.1.1). I am getting a "Network Error" and cannot get past the initial sign-in screen. I have gone so far as to do a factory reset and have tried to install earlier TiVo versions to no avail - same result. TiVo customer support was amiable, but not helpful. My DVR is a Roamio Pro. The app is working on all other devices. Does anyone have a solution/suggestions? Thanks.
     
  2. chiguy50

    chiguy50 Well-Known Member

    1,399
    494
    Nov 9, 2009
    Atlanta, GA
    I don't have a solution for you, but I can confirm that the app is working on my Android tablet (Lenovo TAB M10 Plus). I initially got a notice that my sign-in credentials had expired, but after signing back in I was able to access the content on my Roamio Pro.
     
  3. HerronScott

    HerronScott Well-Known Member

    7,515
    1,099
    Jan 1, 2002
    Staunton, VA
    The current version of the TiVo Android app indicates it only supports Android 6.0 and higher so I'm assuming you have an older version. Probably time to look at upgrading your tablet to one that supports a recent version of Android.

    Scott
     
  4. beats1234

    beats1234 New Member

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    Jul 23, 2015
    I tried to log into my TiVo app today for the first time in a few weeks on my Galaxy View on Android 5.1.1 and was getting errors trying to log in. Checking the Play Store for an app update, I noticed I couldn’t find it anywhere. Like the app is not visible to me. I can’t find it through search and under “My Installed Apps” it’s just not there. Even though the icon is still on my home screen. So yeah, we got squeezed out on old Android devices.
     
  5. edwardsjs

    edwardsjs New Member

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    Apr 14, 2020

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    Thanks to everyone for their responses. It's frustrating that one day last week, my TiVo App was working beautifully and the next day I couldn't even sign in. The current version was issued on 4/24/20 so I believe it doesn't mean my older version couldn't work (It was.), but it could be because I had automatic updates turned on on the tablet, that the unsupported version updated my version. Older version APK's are available, and I've tried them without any success. Has anyone experienced my issue and then had success with installing a previous version?
     
  6. tivohogg

    tivohogg New Member

    11
    1
    Apr 16, 2006
    I am having the same problem with the Tivo app from Amazon on a Kindle Fire HDX 8.9. I am going to work on the problem that my Android version is older.
     

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