Tivo and Direcway DW6000 problem

Discussion in 'TiVo Home Media Features & TiVoToGo' started by jahern, Jul 3, 2004.

  1. Nov 2, 2005 #101 of 156
    ebockelman

    ebockelman PR#6

    5,497
    105
    Jul 12, 2001
    Orlando,...
    I don't think that's correct. In the logs, you can see the HTTP connections failing. Too many things point to the HTTP proxy. If we could get DWay to add the Tivo subnet to the exceptions list, I think we would be fine.
     
  2. Nov 5, 2005 #102 of 156
    shouffrey

    shouffrey New Member

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    Oct 20, 2005
    I discovered something today. A visit to http://www.checkip.org/ returned an IP address I was unfamiliar with. My Direcway is static IP, so I'm pretty familiar with my IP adress.

    I discovered the source. It's the address 'web acceleration' is using (aka turbo).

    I don't know what this means yet, but maybe the ip address the tivo box is sending to the tivo server never makes it back to the router i'm connected to because of the DW6000.

    I still think building a static route might fix this problem, but haven't mastered the technique yet.

    Sorry this doesn't provide a solution, but maybe it's another piece of the puzzle.
     
  3. Nov 8, 2005 #103 of 156
    beachchef

    beachchef New Member

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    May 2, 2005
    Belize
    I didn't follow any particular configuration instructions.

    One thing I have noticed (may or may not be significant) is that Web Acceleration appears to be always showing Inactive on my DW6000. TCP Acceleration is Operational. Also, NAT is disabled, DHCP is enabled, Firewall is enabled from NOC and Turbo Page is enabled (I assume these are standard settings as I have not changed any of them).

    Another point (again, may or may not be significant) is that my service is provided through LincSat in Canada. It is my understanding that Direcway is not authorized to sell service outside the US but that LincSat resells Direcway service through Canada and the Caribbean. My static IP address shows up as being from Canada even though I am located in Belize. I don't know whether LincSat actually handles traffic any differently than Direcway. When I look at the check IP site (mentioned in the previous postint), I get back my own IP address (again, maybe beacuse my web acceleration is Inactive)

    As of Nov 14, it stopped working again. What I see now though is that Web Acceleration is "Operational; Upstream Addr: 66.82.9.52" and when I use the Check IP link mentioned in a previous post, my IP now shows 66.82.9.52 instead of my actual IP address (which was the result I got when my Web Acceleration was inactive). So it looks like the web acceleration has something to do with it. Does anyone know how how to force web acceleration to stay off.

    Nov 15 - Web Acceleration is again inactive. Check IP returns my actual static IP and Tivo is working again.

    Nov 17. Web Acceleration now shows Operational; Upstream Addr: 069.019.014.028 and Tivo is still working. The interesting thing is that Check IP gives me back my actual static IP, not the Web Acceleration IP.
     
  4. Dec 1, 2005 #104 of 156
    matts8008

    matts8008 New Member

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    Sep 3, 2005
    I just got a DW7000 and my Tivo is showing the same problems. I'm assuming that there is still no solution?
     
  5. Dec 2, 2005 #105 of 156
    djmay

    djmay New Member

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    Jan 4, 2005
    Novi, MI
    same here, just got the DW7000 a few hours ago, same issue... Failed during Negotiation
     
  6. Dec 2, 2005 #106 of 156
    applejackaz

    applejackaz New Member

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    Oct 29, 2005
    Same here!

    Took my Direcway HD Tivo to test in Phoenix. No problem with serial ppp on my portable using Cox cable. Vonage also worked with no special prefixes. I was even able to use serial ppp over my Verizon cell phone in Phoenix. No luck here because Verizon is using extended network with no internet. I have run out of ideas!
     
  7. matts8008

    matts8008 New Member

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    Sep 3, 2005
    Is there any way for Tivo to use a cell phone as a modem and dail up? I have a Verizon LX4400 and was thinking of buying a data cable to try this with since DirecWay doesnt look like its going to work any time soon.
     
  8. ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    There have been conflicting reports about whether or not TiVo DVRs can use cell phone modems. Worth a shot, but it will be expensive even if it works.
     
  9. greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    Does Tivo work with VOIP? I've never had any luck with my Lingo service, but that maybe another option. Or is the lag on satellite to much for VOIP to begin with?
     
  10. applejackaz

    applejackaz New Member

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    Oct 29, 2005

    Whenever we travel, I use my LG6100 for email and minor surfing. If you buy the Mobile Office Kit you can use the National Access for no charge other than time. Speed is about like dial up.

    I set up a ppp over serial connection on my notebook and tried it last time I was in Phoenix and it worked for the Tivo daily call.

    search for PPP Networking for how to

    P.S. Works anyplace showing Verizon Network. Does not work where showing Extended Network. (like here) You don't need the expensive high speed service, just the $5 mobil web option.
     
  11. THATGUY387

    THATGUY387 New Member

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    Jan 25, 2006
    Been there, tried that. After talking to a supervisor at TIVO, she told m about the MTU packet size and told me that I needed to set the MTU to 1460 on the router.

    I then contacted Linksys and they helped me do this. I use the WRK45G router and it didn't help. It was originally set at 1500 and I tried a couple of other settings less that 1500 and it still will not negotiate with the TIVO servers.

    With this being such a prevalent problem it should be disclosed. I did a lot of homework before I spent over $3000 on a new laptop; the $ for the network adapter, TIVO, the years contract, etc. All the way through they told me that I would be able to connect through the internet. Can we say, "Bait and switch?"

    It would just be an annoyance but I have to make long distance calls to connect to TIVO. Not to mention that the scheduling over the internet will have a three day delay.
     
  12. msulewski

    msulewski New Member

    8
    0
    Jan 6, 2005
    Kosse, TX
    Unfortunately DirecWay, in their infinite wisdom, has decided that their proprietry HTTP header is the only solution for their satellite service. They refuse to address this issue. Not only is TIVO service affected, but it seems to affect other common programs such as WebAccess for MS Exchange. I am sure there are many other packages affected as well. Because DirecWay has REFUSED to address these issues, I am changing satellite service to VSAT. No Stupid firewall there. You can get it through www.skycasters.com :up:
     
  13. greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    Friend of mine has WildBlue and really seems to like it. Not sure about its Tivo compatibilty though.
     
  14. Apr 4, 2006 #114 of 156
    professor-d

    professor-d Tivoholic

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    May 30, 2002
    New York
    I'm bumping this thread up out of frustration.

    I was so excited to receive my two TiVo-branded wireless USB adapters in the mail today. I hooked them up and quickly had my two Series 2 boxes talking to each other and to my computers.

    Then I tried to update program info... and nothing. Called TiVo and they told me what this thread says (wish I'd seen it before): that because I have DirecWay, I'm out of luck.

    I'm not one for corporation bashing, normally. But DirecWay really does suck. I can't wait until technology advances and we in the boondocks have better choices.
     
  15. May 3, 2006 #115 of 156
    beachchef

    beachchef New Member

    6
    0
    May 2, 2005
    Belize
    I have written to this forum before and just want to reiterate that my DW6000 and series 1 Tivo work sometimes. What I have concluded is that when Web Acceleration is Inactive, it seems to work. When Web Acceleration is Active, it doesn't work (Failed - Service Not Available). What causes web acceleration to stay inactive sometimes, I do not know. When it is not working, I have tried resetting the DW6000 and doing the Tivo call with no computers connected to my network (only Tivo) so that Web Acceleration would not go active, but that didn't help. It just seems that sometimes, Web Acceleration stays off and Tivo works fine.

    My setup is;

    Direcway commercial/business service with a static IP
    DW6000 connected to a Vonage box
    Vonage box connected to a Netgear 802.11 access point
    Tivo connected to the netgear access point.
    I believe that I am on satellite G11 (DW6000 shows 091:W:1070)
     
  16. Laserfan

    Laserfan Member

    440
    4
    Apr 25, 2000
    USA
    beachchef, there is a procedure for disabling Web Acceleration. It would be great if you could try it and confirm that this is the solution. You will find it at the following link. Thanks!

    http://www.dslreports.com/faq/13533
     
  17. beachchef

    beachchef New Member

    6
    0
    May 2, 2005
    Belize
    Unfortunately it doesn't appear to work. My Tivo stopped updating on May 5th and hasn't managed to connect since then. I tried disabling Web Acceleration as you mentioned. The status shows Inactive . Not sure what the is as it is not there normally when Web Acceleration is inactive. I guess there must be something else that direcway does at the same time that my system goes to Inactive by itself.
     
  18. Laserfan

    Laserfan Member

    440
    4
    Apr 25, 2000
    USA
    Well, it was worth a shot--I appreciate that you tried it!
     
  19. BusBoy

    BusBoy New Member

    1
    0
    May 25, 2006
    Hello, I have a couple of customers having the same issues with their tivos trying to connect over a DW6000. Bump to keep the thread alive.
     
  20. beachchef

    beachchef New Member

    6
    0
    May 2, 2005
    Belize
    On May 4th I got my last successful update until May 24th when it suddenly started working again (as usual, Web Acceleration was Inactive but again, this was through nothing that I did to the system). By May 25th, it had stopped working again. Given that I have the dates when it works and doesn't work, I plan to ask Direcway what it is they had different on the dates that it worked. Not holding my breath for an answer from them though.
     

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