Tivo and Direcway DW6000 problem

Discussion in 'TiVo Home Media Features & TiVoToGo' started by jahern, Jul 3, 2004.

  1. Jun 6, 2005 #81 of 156
    Laserfan

    Laserfan Member

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    Apr 25, 2000
    USA
    Glad you weighed-in gtxpress, this all makes sense. Though I don't think I will upgrade just to get Tivo working.

    Surely someone here has PE (vs. CE) and can respond? To my knowledge I've never heard of ANYONE (CE or PE or whatever) with a DW6000 getting Tivo to work!
     
  2. Jul 3, 2005 #82 of 156
    cq94

    cq94 New Member

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    Jul 3, 2005
    I have direcway - I have been trying to figure out this problem for days - thanks to GTX for clarifying that this problem is not fixable. To sum it up Direcway SUCKS.
     
  3. Jul 5, 2005 #83 of 156
    sl96

    sl96 New Member

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    Jul 5, 2005
    May I jump in? I have the DW6000 with the professional with the static IP. My TIVOs (2) are also not updating, but transfer and media is. (one is wired and one is wireless to the router)

    gtexpress was there some setting they indicated that I change on my router to allow the static IP idea to work? The problem just has to be in the router or with the timeing out of the upload speeds. Nothing else seems to make sense to me.
    I was so frustrated with Direcway support that when I upgraded to DW 6000 I paid for the professional just to skip talking to the first person who answered the phone for an hour before they would transfer me to advanced support. I begged one time to be transfered to advanced, but they would not. I had to go through the hour with the novice I knew more then he or she did. Sigh....this problem is very irritating and on one of my Tivo's the modem died so I am unable to update for program guide now. Now with professional I get right through, but they still seem to know close to nothing. It took them three times to realize that my power unit was bad when I first upgraded to DW6000. They just couldn't make it easy and send me what I needed the first of second time. They did there usual...is the weather bad?....is the sky grey? Our center is down, try it again in an hour. What a bunch of crap...I have had direcway too long to believe them. As soon as there is another high speed choice in my area I am gone! URGGGGG!!!!
    Well, I am both happy and sad that I found others are having the same problem....at least I won't spend hours on the phone with support. If anyone has the answers for making it work with the static IP, please share the info. Thanks!
     
  4. Jul 5, 2005 #84 of 156
    Laserfan

    Laserfan Member

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    Apr 25, 2000
    USA
    sl96 I have followed this problem for quite a while myself, and I was hopeful that gtexpress' post above would flush-out the solution.

    Since it is his only post, I wonder if he will come back here again--maybe you can email him directly and request his help? And post-back here if there's progress?

    I'm not sure I would upgrade to PE just to get Tivo to work, but since you have it already maybe this person can help you. In checking his profile & website it is clear that he is a satellite professional...
     
  5. Jul 9, 2005 #85 of 156
    smcnabb

    smcnabb New Member

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    Dec 1, 2003
    Fort Worth...
    I am sorry to say that even a static IP address does not work either...


    Has anyone heard of a beta version of dw6000 software that fixes this issue????
     
  6. Jul 9, 2005 #86 of 156
    sl96

    sl96 New Member

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    Jul 5, 2005
    I read something about it on another post, but nothing was confirmed. I also went on to mydirecway and the only beta software was for TurboPOP...if you have an email client..it speeds up deliverly of your email over the network.
    I am so frustrated as my modem died, now I have no programming and no way to get to it unless I add an external modem or send it in to be fixed or by some miracle someone has an answer in how to make the connection work.
    I look at my Routers configurations and wonder if some setting would make a difference. I don't know enough to mess with all the settings.
    I refuse to call Direcway customer support, because in the end they frustrate me so bad. I still know more then they do....which isn't enough!
    Anyone?????
     
  7. Jul 15, 2005 #87 of 156
    Bigg

    Bigg Cord Cutter

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    Oct 30, 2003
    Hartford-...
    This may not be an option for all of you... but there is starband and wildblue. I wonder if either of these would work? I know wildblue has a 22gig package at 1.5 down, so other than the latency is is like DSL. They also claim that they have lower latency, as they are using an adaptation of DOCSIS.
     
  8. Jul 22, 2005 #88 of 156
    JLDunn

    JLDunn New Member

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    Jul 22, 2005
    Has anyone solved this problem yet, or at least figured out what is happening?

    I stumbled across this forum from google searches on Direcway and downloading problems.
    I recently upgraded to the DW6000 with the professional package from a 4000 basic system.

    Since upgrading I am having problems downloading certain types of files including the programming guide for Windows Media Center 2005 for DirecTV. The daily automatic downloads almost always fail. I can go into the Media Center software and manually download the guide but it usually takes 4 or 5 tries before completing.

    Several other types of files consistantly fail including Adobe Reader update files and some Windows update files as well as some plug ins for the Media Center. Many files download just fine though. Some of them I have to try several times. When they fail they usually download all the way before giving the ambiguous "failed" message.

    There is usually no good error messages when they fail but I have seen a checksum error from time to time.

    Even though my problems don't directly involve the Tivo guide, I am guessing that there is something in the DW6000 system and Direcway's handling of the files that is causing our problems.
     
  9. Jul 22, 2005 #89 of 156
    Laserfan

    Laserfan Member

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    Apr 25, 2000
    USA
    No, I think you are having different problems JLDunn; you shouldn't have any trouble downloading files--something else must be problematic w/your DW service. The best resource for reporting DW problems is at the dslreports satellite forum which is here
     
  10. Jul 22, 2005 #90 of 156
    JLDunn

    JLDunn New Member

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    Jul 22, 2005
    You may be right. I was thinking that since I am having problems downloading the DirecTV guide for my Windows Media Center that the problem may be the same.
     
  11. Jul 22, 2005 #91 of 156
    sl96

    sl96 New Member

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    Jul 5, 2005
    jldunn - Does your DW 6000 go through a router? I had the same problems, and I am trying to remember how I fixed it.

    I still wonder if we all are having a "timing out" issue between the DW 6000 and the Tivo. I think we might be getting failure to negotiate when it time's out and can't continue where it left off or reset itself. Of course I probably do not really know what I am talking about. :)

    I finally gave up and called TIVO and replaced my TIVO since the modem was fried and I couldn't make a daily call. I waited as long as I could and now I am back in service. No network updating...but at least the modem works now and I have a daily call.
     
  12. Jul 22, 2005 #92 of 156
    JLDunn

    JLDunn New Member

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    Jul 22, 2005
    Nope, no router yet. I'm waiting until I can get this file downloading problem solved before setting up a network. The DW6000 connects directly to the computer.

    I'm about ready to wipe the slate clean and go for a complete reformat/reinstall. Dell just sent me 5 CDs which should put me back to the factory shipped state. Then I'll carefully set up the DW6000 and Direcway again on a clean system.

    If you remember what your fix was, please let me know. My auto DirecTV guide update failed again today but made it through on the first manual try for a change.
     
  13. Aug 6, 2005 #93 of 156
    JLDunn

    JLDunn New Member

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    Jul 22, 2005
    If you recently upgraded to the DW6000 from the DW4000 and are on SatMex5 (117 degrees) at 1250 mhz, there is a known problem with corrupted downloads. There are many others with the same problem. See the Direcway forum at Broadband Reports, the message header labeled "Downloaded Files Corrupt". Also more can be found in the newsgroups at alt.satellite.direcpc under the message group "Random Bit Errors".

    I have been dealing with this problem for the last 3 weeks. The fix is to either get them to move you to another transponder or wait until engineering solves the problem.
     
  14. Aug 21, 2005 #94 of 156
    acafasso

    acafasso New Member

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    Aug 21, 2005
    After 2 weeks of struggling with tech support calls I finally
    decided to get on here to see if I could find any info... well here i am...

    I have Tivo Series into a Linksys Router/WAP BEFW11S4 and the direcway 6000 unit, and I can see the Linksys point from my tivo box but cannot get out..

    please tell me someone has found a way to get this connected...!@@#$$##$#$#

    Thanks - Aaron
     
  15. Aug 23, 2005 #95 of 156
    acafasso

    acafasso New Member

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    Aug 21, 2005
    Bump

    I had TIVO on the phone last night and they know of this error but have no immediate fix for it,
    anyone have any ideas?


    Thanks - Aaron!
     
  16. Aug 26, 2005 #96 of 156
    MNewkirk

    MNewkirk New Member

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    Aug 26, 2005
    From the discussion about MTU incompatibility, I'm wondering if an anonymizer program that repackages / encrypts the TCP/IP would be of benefit? The big question is how can we route Tivo requests through it? I'm not sure it's possible...

    Visually, this is my setup:

    DW6000 -> WiFi router -> Laptop (receive via wifi) / ICS (by RJ-45) -> router -> Tivo

    The anonymizer program running on the laptop is Primedius and requires all requests to go through 127.0.0.1 Port 8999.

    The tivo traffic would come to the laptop that is providing the internet signal from DW6000 and is running primedius. The quirk is Primedius is designed to handle local requests from the laptop - not requests from the network tied to it. Anyone know how we could route this traffic through it? Is it possible since we are dealing with two different layers?
     
  17. Sep 19, 2005 #97 of 156
    dwsux

    dwsux New Member

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    Sep 19, 2005
    The DW6000 Turbo Page (transparent proxy) requires the Host: header. The above request only has POST and Content-Length:. I encountered the same problem with a software update program. If you could find a way to add the Host: header to the TiVo code, it should work.

    I found an exclusion list of IP addresses in my DW6000.
    h_t_t_p://192.168.0.1/fs/advanced/advanced.html
    Choose tl4eConfigPrint("H_T_T_P TPC") from the third dropdown and click execute.
    Code:
    Bypass rules:
            Dest IP: 192.168.55.15,         Dest Mask: 255.255.255.0
            Dest IP: 80.69.70.75,   Dest Mask: 255.255.255.0
            Dest IP: 204.0.99.115,  Dest Mask: 255.255.255.255
            Dest IP: 206.244.186.245,       Dest Mask: 255.255.255.0
            Dest IP: 66.231.96.17,  Dest Mask: 255.255.255.0
    
    This one is a speed test site: 80.69.70.75 [aka:w_w_w.numion.c_o_m]
    At least one other was also a speed test site when I found the list before.

    The ip addresses above bypass the proxy and do not require a Host: header. Unfortunately, there does not seem to be a way to add or change the rules. Maybe you can get someone at DirecWay to add a bypass rule, or better yet, get them fix their $#@&$#@ proxy to allow requests without Host: headers, or disable the "transparent" part of the proxy altogether.

    PS. This no URL posting thing is quite annoying, thus all the underscores.
     
  18. Sep 21, 2005 #98 of 156
    smcnabb

    smcnabb New Member

    3
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    Dec 1, 2003
    Fort Worth...
    I talked in length to a higher level support person and He said that that the DW6000 has a limitation that will never let tivo commuicate via internet...


    He said the the pack size on tivo is 6825 and the max mdp on the DW6000 is 6400.

    The only advice He had for me is to get a DW4000 unit that does not have this limitation
     
  19. Oct 18, 2005 #99 of 156
    beachchef

    beachchef New Member

    6
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    May 2, 2005
    Belize
    After upgrading to the business / professional version of Direcway, my Tivo managed to connect on the first attempt whereas it had not worked with the Consumer version. After several months it suddenly stopped working. It sat for 5 months collecting dust until I decided to try it one more time before packing it away for good. It worked and is now set up again and running fine.

    My configuration is as follows.

    DW6000 running software version 4.2.3.7
    Tivo connected via ethernet cable to a Netgear WGR614 v6 wireless router
    Netgear router connected to my Vonage VoIP router.
    Vonage Router connected to DW6000

    The Netgear uses standard settings (no changes to MTU or anyhting like that)

    My DW6000 has a static IP address.

    Vonage box is set as a DHCP server, so is the Netgear so there are two layers of NAT between the DW6000 and Tivo.

    Tivo is a Sony SVR2000 Series 1 machine with a TurboNet card.

    Hope this helps.
     
  20. shouffrey

    shouffrey New Member

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    Oct 20, 2005
    Wow, you are really lucky. You are about the first person I've seen with success. I've been trying to make mine work for 4 days. I too have DW business plan. I am using a Linksys WRTP54G with Vonage built into it.

    I wonder if your success is due in part to your Netgear Router? I also have an old NetGear router. I will try it and see if it works.

    If you have the time can you tell me which of mydirecways ask erica network configuration instructions you followed if any.

    Congrats on your success
     

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