Tivo and Direcway DW6000 problem

Discussion in 'TiVo Home Media Features & TiVoToGo' started by jahern, Jul 3, 2004.

  1. Jan 7, 2005 #21 of 156
    Bigg

    Bigg Cord Cutter

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    Does it work with other browsers and applications? how limiting is the DWAY system? Is ti only TiVo that doesn't work?
     
  2. Jan 7, 2005 #22 of 156
    jahern

    jahern New Member

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    Tivo's the only problem I've run into... Jud
     
  3. Jan 7, 2005 #23 of 156
    Laserfan

    Laserfan Member

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    Well, I tried telnet in WinXP and also TeraTermPro and they just "sit there" as if they're trying to connect. What's this supposed to indicate?

    Bigg asked what else it works with. I have thus far tried two PCs running WinXP, two with Win98SE, a combo of FireFox and IE (all set-up w/proxy settings), and these do work. Haven't FTP'ed anything yet. Also I have a Pinnacle ShowCenter (a media player) which can access Web pages and internet radio, and it works without any Proxy settings at all. I just gave it the Gateway ip (in my case the Linky 192.168.1.99) and was Url'ing and radioing w/no problem.

    Tried the MTU change on the Linky and still can't get the Tivo to talk.

    Uh-oh, just tried to log-on to the Linky and it ain't responding. How can I not access the router and still talk to the 'net.

    But I think a clue is that the Linky's outgoing log shows the Tivo trying to get out, but the "port" field is blank. This doesn't seem right.
     
  4. Jan 7, 2005 #24 of 156
    Laserfan

    Laserfan Member

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    I had fiddled with the proxy setting and had to change it back to "do not use proxy server for addresses beginning with..." 192.168.*.*

    I dunno what this proxy stuff is about. I'm gonna find my TCP/IP for Dummies and retire to a nice easy chair...
     
  5. Jan 7, 2005 #25 of 156
    ccwf

    ccwf 国際化 Member

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    It means that, despite what the techs above posted, they are blocking port 80 and forcing you to send all traffic for that port (normal WWW traffic) via a proxy instead. This is what I figured. (In other words, I figured the techs didn't know what they were talking about.)

    So, to get around this problem, you'll need a much more complicated solution. You would need to setup a transparent HTTP/1.1 proxy (not HTTP/1.0) and force all the TiVo traffic through it, then to the DirecWay 6000's proxy.

    Or, if folks can get ahold of a tech at DirecWay who really knows what's going on, DirecWay's proxy should be able to be patched to handle TiVo's HTTP/1.1 web requests (specifically, must be able to handle POST requests without a Content-Length header).
     
  6. Jan 8, 2005 #26 of 156
    msulewski

    msulewski New Member

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    I have a Linksys BEFSR11 gateway. I changed the MTU to 1460, but no change, so I guess we are back to square 1. What would be a novel idea, is if Tivo and Direcway would stop pointing fingers at each other and get together to find a solution to the problem, After all, THEY are the only ones with the inside knowlege to fix this problem!
     
  7. Jan 8, 2005 #27 of 156
    msulewski

    msulewski New Member

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    The proxy setting used in Explorer is to route the HTTP protocol through an accelerator (on the DW4020 and DW4000, it uses port 83, on the DW6000 it uses port 87). Since the Tivo does use ports 8080 -8089, you would have to assume it uses an HTTP or HTTPS protocol to communicate. (HTTPS does not route through the acceleratpr port) This is one other area I find the Tivo setup lacking... It does not have the ability to set Proxy ports (What if your network was using a proxy server?)
     
  8. Jan 8, 2005 #28 of 156
    Laserfan

    Laserfan Member

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    With these replies I at least feel we are getting closer to clarifying the problem (might be important to finding a solution! :p ). Anyway, still looking for my "TCP/IP for Dummies" book here so I'm not being much help.

    This morning my AOL app (don't hit me) indicated "Port Magic" wanted to manage my router--maybe this app will at least tell me more about Tivo's requests to get out of my system.

    Many thanks for all/any interest shown in this problem--I did, BTW, find a thread over in a Broadband/Direcway forum on this subject. Will post the URL when I get a chance (i.e. I hafta find it again)...
     
  9. Jan 8, 2005 #29 of 156
    Laserfan

    Laserfan Member

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    Two quick thoughts:

    - I did actually sense that the https sites I've tried were not as responsive, figured it had something to do with "more communications to assure security" but I do believe you msulewski

    - Tivo's "just a linux box" ;) so we oughta be able to make it do anything we want, huh???
     
  10. Jan 12, 2005 #30 of 156
    maniclemur

    maniclemur New Member

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    forgive me if the following sounds really stupid, i know very little about proxies and networking - but i don't have the proxy settings entered in Firefox or IE and can still access external websites. Does this mean all HTTP requests are being forced through the proxy server regardless? Or is it just that the router is handling that end of things?

    and would the proxy server issue explain the following error in a tclient.log:

    Jan 10 21:04:56 (none) comm[142]: CommUtil: connection to host 204.176.49.2, port 80, err 0x0
    Jan 10 21:04:56 (none) comm[142]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 379752^M ^M
    Jan 10 21:04:56 (none) comm[142]: error writing to socket, reason = Broken pipe

    I can see that if we could set up a second proxy between the TiVo and Direcway's proxy, we could route the TiVo requests through the right port. Would it be possible to use one of the computers on the network as a gateway? (and if so, would it need to be taken off the LAN and put between the DW6000 and the router or not?)
     
  11. Jan 12, 2005 #31 of 156
    ccwf

    ccwf 国際化 Member

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    Is that the error you always get? That sounds like a different problem from what's been reported previously.
     
  12. Jan 12, 2005 #32 of 156
    djmay

    djmay New Member

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    Is that the error that you see in the TiVo log files?

    if so we can peice it together to get a URL... Although I cannot post the URL here since the board doesn't allow it.

    but if I try to get to the follwong address 204.176.49.2 via the http protocol and access the following page /tivo-service/mlog.cgi
    on my desktop It seems I can get a response...
     
  13. Jan 12, 2005 #33 of 156
    maniclemur

    maniclemur New Member

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    Yes - or at least that's what I see looking at the log via tivoweb.
     
  14. Jan 12, 2005 #34 of 156
    djmay

    djmay New Member

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    Scouring many of the threads on this topic the following seem to be explanations people have had for the problem:

    1-Not using the DW6000 Proxy
    2-MTU size above 1460
    3-TiVo blocking the DirectWay IP
    4-DW6000 blocking the port used.
    5-Timeout lag time is too long.

    I have not been using the proxy setting on my desktop PCs to browse the web. My connection was faster when I put it in, until I ran the SatSpeed util on the copperhead site. Now when I use the proxy my connection actually got slower. So I don't think the proxy is a valid explanation.

    I also don't think the #4 is valid since any other application I have tried seemed to get through alright. I use a VPN, various IMs, connected to web servers running on several non standard ports (again I am not using the proxy)

    Since the URL that the Tivo seems to be connecting to above seems to work from my Desktop PC, I think we can also rule out #3...

    It sounds like people have been able to connect with an older directWay system (DW4000?) so that should rule out the lag time/timeout #5

    So it appears of these options we have ruled out 1,3,4, & 5...

    Can we rule out #2, or come up with other ideas?
     
  15. Jan 12, 2005 #35 of 156
    maniclemur

    maniclemur New Member

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    yes, my Tivo does the same thing, or at least i think so looking at the log excerpt above. And it appears to execute the cgi script, try to get the results and fail...could that be due to the proxy? or is there something else wrong?
     
  16. Jan 12, 2005 #36 of 156
    maniclemur

    maniclemur New Member

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    just wanted to add, I also tried taking the router out of the equation, and connecting the TiVo directly to the DW6000. The errors in the log read exactly the same as when the TiVo was behind the router.

    Here's an excerpt from the tclient log, with a bit more info this time.

    Jan 10 21:34:50 (none) comm[142]: CommUtil: connection to host 204.176.49.2, port 80, err 0x0
    Jan 10 21:34:50 (none) comm[142]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 380646^M ^M
    Jan 10 21:34:50 (none) comm[142]: error writing to socket, reason = Broken pipe
    Jan 10 21:34:50 (none) comm[142]: drainGetPostQ: doXfer failed err=65535 (0xffff)
    Jan 10 21:34:50 (none) comm[142]: NetAgent: drainPostQ failed, err = 0xffff
    Jan 10 21:34:50 (none) comm[142]: CallService: NetAgent Process err 65535
    Jan 10 21:34:50 (none) comm[142]: CallService: NetAgent failed, status 0xffff


    EDIT: just remembered, the router is forwarding port 123 to the TiVo, in both UDP and TCP mode. (or was - just switched it off for security) Read somewhere that it might help.
     
  17. Jan 12, 2005 #37 of 156
    djmay

    djmay New Member

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    That content length is pretty big... 380K I wonder if that is the POST data being sent to TiVo or if it is the response coming back from TiVo.

    When I just do a simple GET on that cgi script in my browser I get a simple "Done." response.

    Maybe that is being sent to Tivo, and with uploads so slow it times out sending it...
     
  18. Jan 12, 2005 #38 of 156
    maniclemur

    maniclemur New Member

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    Just out of interest, i tested my upload speed at testmy.net.

    the results were not pretty!

    also took a look at what the DW6000 itself had to say at the control center, regarding transmission info:

    Number of Successful Transmissions
    1220232
    Number of Failed Transmissions
    1534
    Number of Packets Submitted for Transmission
    195211

    :confused:
     
  19. Jan 12, 2005 #39 of 156
    maniclemur

    maniclemur New Member

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    Aug 24, 2004
    yes it does, compared to a few sample logs i've just been looking at...should be much smaller. but i have no idea whether it's the request from the TiVo that's the problem, or when the TiVo has to receive the data the cgi script should be sending back. the DW6000 seems to drop a lot of packets when uploading.

    and i know from Linux that timeouts can cause read/write errors, which cause broken pipe errors in turn.
     
  20. Jan 12, 2005 #40 of 156
    djmay

    djmay New Member

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    I am thinking this is sending data from your TiVo to the TiVo company and so that value is the upload size...

    I don't have TiVoWeb installed so it is hard for me to view the logs... (Take out the drive and boot up Linux...)

    Can you force a connection over the phone and then force a connection over the Inet and see if the number gets small. My thought is it will send all the queued logs on the phone connection, then it should be a small amount left when you do the network transfer...
     

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