Tivo and Comcast/Xfinity Woes

Discussion in 'TiVo Coffee House - TiVo Discussion' started by MichaelCoffin, Oct 12, 2019.

  1. MichaelCoffin

    MichaelCoffin Member

    Nov 28, 2014


    I've been using Tivo since my first Series 3 so many years ago I can't recall. I currently have two Roamio Pro units at two different properties, and about 6 Tivo minis. I absolutely love Tivo (especially my current configuration with the minis), but Comcast is the only service provider here, and it's getting harder and harder to use Tivo with Comcast.

    • Earlier this year Comcast killed off the On Demand app for Tivo, and killed my access to the On Demand content included with my service!
    • Earlier this year Comcast replaced Cinemax with Hitz. Hitz is an "on demand" service, not a broadcast channel. Since we don't have a Tivo On Demand app we can't access this programming either!
    • Comcast refuses to recognize Tivo devices for HBO GO, so I pay for that and can't use it either!
    • Not a Tivo problem, but today I discovered that Comcast moved TCM into a "sports" package, so even though I pay over $200 a month for Digital Premiere to have access to all the movie channels, now they want another $10/month JUST for TCM!
    Tivo either needs to get Comcast to change their evil ways (unlikely!), or find a way to make Roku work with Roamio and later Tivos! Comcast recognizes Roku for HBO GO and has an On Demand app that works with Roku. They don't seem to be making any changes that would negatively impact Roku users (well, the TCM change impacts everybody - including customers who rent their crappy boxes!). How about upgrading Tivo to work with a Roku stick that I can plug into a USB port on the Roamio? That would expand Tivo usability using hardware that Comcast will continue to support going forward. I know I can just plug a Roku into my TV, but I already have my Roamio as the center of all programming - I don't want to have to rewire my audio systems and be switching between Roamio/Roku, and obviously want the minis to have access to the Roku-enabled content over Moca as well.
    t1v0fan2004 likes this.
  2. jaredmwright

    jaredmwright Member

    Sep 5, 2004
    Bay Area
    Well said, I feel the same frustration. I keep hoping that TiVo will address the on demand situation with an updated app, but my fear is it will only be available on the Hydra interface which I don't want, sigh... Sooner rather than later we may be a TiVo less family and just go to smart devices such as Roku or Amazon and move on.

    Sent from my SM-G965U using Tapatalk
  3. KevTech

    KevTech Active Member

    Apr 15, 2014
    That is up to Comcast as they provide the app.
    jrtroo likes this.
  4. jaredmwright

    jaredmwright Member

    Sep 5, 2004
    Bay Area
    Agree, but don't think for a minute that the litigation and actions of TiVo aren't at play here in the decision and choices that Comcast makes.

    Sent from my SM-G965U using Tapatalk
    Rey and samccfl99 like this.
  5. tiv0 newbie

    tiv0 newbie Member

    Aug 27, 2015


    Many Tivo users have been able to get HBO GO functioning on their Tivos using a procedure described on this forum. It is working on my Tivo after following the procedure as outlined on this forum. I dont remember the specifics but it involves trying to get it validated via repeated refreshing of your internet browser until your unit gets verified.

    Sent from my iPhone using Tapatalk
  6. krkaufman

    krkaufman TDL shepherd

    Nov 25, 2003
    As mentioned just above, many Comcast customers have had recent success getting HBOGO authenticated via their TiVo boxes.

    See here: The Spite of Comcast: HBO Go
    Last edited: Oct 12, 2019
    jrtroo and samccfl99 like this.
  7. krkaufman

    krkaufman TDL shepherd

    Nov 25, 2003
    This approach straight-up won’t be happening.

    Unless a new Xfinity On Demand for TiVo app is made available you’ll need some other device for accessing Comcast’s On Demand content, so input switching and add’l wiring it is — unless TiVo delivers on a better than expected app for the Roku platform, when it is currently questionable whether they’ll ever deliver one at all.
  8. samccfl99

    samccfl99 I Am Sometimes Vocal

    Sep 7, 2013
    Does Anyone who comes to this Forum regularly Understand that Tivo, Inc and Comcast do not get along? Also do those people think that Tivo, Inc will do anything NORMAL in their software decisions? They don't have a good track record for that in the past (I do love SM & QM, both great mods, among a few others).

    Let's just take one Little example. Years ago I complained that the 30-second skip forward button NEVER made an On Demand show skip (not talking about the "free" channels), like it used to on the Ancient On Demand on Comcast's older boxes (don't know about the X1). I had talked to Level 2 (yes, that's how long ago, when there Was a L2) and wanted L3 to find out if it was dropping the remote code on the Tivo side or ignoring it on the Comcast side. Such an easy thing to investigate...NOPE. They could have cared less.

    Here's another one...The V4 Android Tivo App, sometimes if you are having problems, when it kicks you out, it makes you put the username/pw in Manually. Never did that in previous versions AND IT IS QUITE ANNOYING, as is when it kicks you out and tells you that you have TOO MANY STREAMS and you have to play with it to get it back. CAN'T BE DONE WHILE DRIVING ALONE. This software has been update several times and THESE THINGS WERE NEVER FIXED.

    So there you have a long streaming rant. Why did I open this site today??? LOL

    And thanks for that HBOGO link, KRK
  9. shwru980r

    shwru980r Well-Known Member

    Jun 22, 2008
    When you use Tivo, Comcast can't charge the $10 per month per outlet fees. Seems like the best option is to use a PC and cast to your TV.
  10. mishafp

    mishafp Member

    Nov 7, 2006
    In my building, we had AT&T-only for a while, so I had to mothball my TIVO for that time. So I was thrilled when I had the xfinity option given to me last month. I had some real headaches (to be put it mildly) getting the cablecard to pair (which ended up being Comcast's fault), but once that was resolved, I'm not missing anything that i had in prior locations, with other service providers that worked with TIVO.

    Of the items you listed, some of it does seem a little annoying, but it it really true that there are a meaningful amount of programs that you can't get through other means at a similar or marginal more costs that are on Comcast On Demand/Hitz only (through VUDU, Amazon, etc)? I mean, I know it isn't ideal, but just think if your building only worked with a cable provided that didn't even use cable cards...

    And even if there is some one or two things you must watch on Comcast On Demand once in a while, can't you just run an HDMI to your laptop for that program? That's what I end up doing for NFL games on Sunday, since Sunday Ticket is only via laptop. I wouldn't want that to be my usual experience in any way, for one or two programs at week it is really nothing.
    Last edited: Oct 12, 2019
  11. mattyro7878

    mattyro7878 Well-Known Member

    Nov 27, 2014
    Southern CT
    My first reaction is 'just use the Xfinity Stream app on your tv". I forget that not everyone has a smart TV. Even a semi smart TV will do the Stream app which includes all the on demand. My Samsung has limited intelligence but works with Comcast. I'm sure most Vizio and LG and if course any Roku tv will do it.
  12. heyted

    heyted Member

    Mar 4, 2012
    South Florida
    I wonder how many people catch the additional outlet fee for each device when they purchase a Roku device just to use Xfinity Stream app. There are many sources on the web indicating that purchasing multiple Roku devices instead of a cablecard device is a better choice for cord shavers who want to save money. As shwru indicated above, the FCC requires a single cablecard to be multistream (works with multiple devices) without any additional outlet fees.
    pldoolittle and MichaelCoffin like this.
  13. wmcbrine

    wmcbrine Well-Known Mumbler

    Aug 2, 2003
    I think they've finally abandoned that in their latest price restructuring.
  14. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Way oversimplification of the IPTV issue as a whole. Tivo is equally to blame here.
    Rey likes this.
  15. MichaelCoffin

    MichaelCoffin Member

    Nov 28, 2014
    This worked! Thanks so much, I enabled it on my Roamio and one first generation mini using IOS and Safari on my iPhone.
  16. MichaelCoffin

    MichaelCoffin Member

    Nov 28, 2014
    Unfortunately the "main" TV in my living room isn't a smart TV, I didn't think I needed a smart TV because I had this fancy all-in-one Roamio that did streaming......

    The TVs in guest bedrooms on Tivo minis are smart, I'll try it on one of those.
  17. PSU_Sudzi

    PSU_Sudzi Well-Known Member

    Jun 4, 2015
    Philly suburbs
    it’s also a matter of how old your tv is too. I have one Samsung smart TV that is brand new and has the XoD app and and another that’s 2 years old but doesn’t have the XoD app and will never get it because it’s too old.
  18. MichaelCoffin

    MichaelCoffin Member

    Nov 28, 2014
    I just learned today that Comcast will also be yanking Starz from the Digital Premiere package (but they'll still carry it, for $12 more per month!) and all of the Music channels are going away (perhaps replaced with some kind of radio station streaming service). This is really getting ridiculous! :(
  19. kokishin

    kokishin Active Member

    Sep 9, 2014
    Silicon Valley
    What does a one year or two year contract with Comcast mean?

    Just about nothing.

    What a scam!
  20. mntvjunkie

    mntvjunkie Active Member

    May 12, 2009
    Tivo has stated that a large part of their business model is to sue Comcast to get it to remove functionality of the X1 platform, or pay extortion fees for the rights to use patents. Perfectly within the rights of Tivo to do this, but they can't expect Comcast to be willing to make their customers happy with functionality when Tivo is simultaneously REDUCING the functionality of the first party hardware.

    Tivo could choose instead to put customers first and come to a mutually beneficial agreement for all parties, but that is not Tivo's business model as they make far more by licensing patents than a consumer Tivo box will bring in. Result? Comcast customers (Tivo or X1) suffer. Until Tivo is willing to stop the lawsuits, I would expect Comcast to continue to not have a desire to work with Tivo. And if Tivo is not careful, Comcast could speed up adoption of IPTV and render Tivo's COMPLETELY useless on the Comcast network.
    mschnebly likes this.

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