Advertisements So if we follow this to its logical conclusion, there must be lifetime Roamio OTAs sold by Amazon that were sold at the $49 non-lifetime price. I bet for every unhappy person that paid $299 for a non-lifetime unit, there is someone out there that got real lucky with a lifetime unit for only $49. As is typical of online forums, you hear much more from unhappy people than happy people. In any case, regardless of who's at fault here, Tivo would be wise to give people the benefit of the doubt here and turn these non-lifetime OTAs sold as lifetime into lifetime units. If they do, they will turn upset customers into very happy, potentially repeat customers, and if they don't they will lose them for life. It's not like these units were bought by some random person on eBay. This was shipped and sold by Amazon, one of, if not the largest retailers in the world. Tivo obviously knows that they dumped all these OTAs to be sold with lifetime on Amazon, so I can't fathom why they'd be so reluctant to make these people whole. I also don't buy that they aren't capable of turning a non-liftetime TSN into a lifetime TSN at the mothership somewhere to keep these folks from having to go through a bunch of hassle with returning/exchanging units. This isn't like a GSM vs CDMA phone situation where the hardware is actually different. The only thing different is the unique ID assigned to each device which must be linked to some database at the mothership giving them lifetime eligibility or not. They need to just bite the bullet and go into that database, flip a 1 to a 0, and be done with it. All they should require is proof of purchase of a unit advertised with lifetime service included, which should be easily provided by Amazon.