Tivo and Amazon backing out of deal?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by standupguy, Dec 2, 2015.

  1. namwoljr

    namwoljr Guest

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    Aug 8, 2014

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    So if we follow this to its logical conclusion, there must be lifetime Roamio OTAs sold by Amazon that were sold at the $49 non-lifetime price. I bet for every unhappy person that paid $299 for a non-lifetime unit, there is someone out there that got real lucky with a lifetime unit for only $49.

    As is typical of online forums, you hear much more from unhappy people than happy people. In any case, regardless of who's at fault here, Tivo would be wise to give people the benefit of the doubt here and turn these non-lifetime OTAs sold as lifetime into lifetime units. If they do, they will turn upset customers into very happy, potentially repeat customers, and if they don't they will lose them for life. It's not like these units were bought by some random person on eBay. This was shipped and sold by Amazon, one of, if not the largest retailers in the world. Tivo obviously knows that they dumped all these OTAs to be sold with lifetime on Amazon, so I can't fathom why they'd be so reluctant to make these people whole.

    I also don't buy that they aren't capable of turning a non-liftetime TSN into a lifetime TSN at the mothership somewhere to keep these folks from having to go through a bunch of hassle with returning/exchanging units. This isn't like a GSM vs CDMA phone situation where the hardware is actually different. The only thing different is the unique ID assigned to each device which must be linked to some database at the mothership giving them lifetime eligibility or not. They need to just bite the bullet and go into that database, flip a 1 to a 0, and be done with it. All they should require is proof of purchase of a unit advertised with lifetime service included, which should be easily provided by Amazon.
     
  2. KSOC Kid

    KSOC Kid Member

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    I think this is resolved. My unit was activated last night by a tech from Tivo. Took about 45 minutes but he got it. I read that other posters have been finding that the service automatically transferred after several failed attempts.
    So I hope all who got this great deal is activated or soon to be. Very frustrating wait, no doubt, but I got what I wanted/needed at a price I can live with. And it's only been a little over 12 hours and easy to say this is the best DVR I ever had. All my others were through Brighthouse or Directv. My monthly fees going forward are now about $51 (Netflix,Hulu,Sling TV,Showtime,Amazon). Pretty happy camper.
     
  3. mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...
    I purchased three of these units from Amazon. One of them had lifetime and the other two only have 7 days of free service. They all had the Tivo letter inside the box. I don't know if the units will update to one year of service when activated. I've already restored them to factory condition and got my return shipping label from Amazon so two of them are going back.
     
  4. Bigg

    Bigg Cord Cutter

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    That can't possible be right. You're assuming that TiVo sent out two different products with the same SKU? That makes no sense!

    No, the letter clearly says service, and does NOT have any limit to the length of that service. Therefore, it is in perpetuity, i.e. PLS. READ.
     
  5. mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...

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    After reading some of the other threads on this topic I decided to give my non-lifetime Tivos another shot. I had them packed up and ready to drop off at UPS and sitting by the door when I read that some people had luck getting their OTAs to show lifetime status. I unpacked both of them and reran guided setup on both of them. When I checked the System Information screens they now display the units as having lifetime service.
     
  6. shwru980r

    shwru980r Well-Known Member

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    I wonder if Amazon would ever sell a Tivo with lifetime service directly from Tivo ever again.
     
  7. Bigg

    Bigg Cord Cutter

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    Good question. TiVo should be selling these things everywhere they can for $299. It's the right price point for the Roamio OTA, and the cost-conscious cord cutters want Lifetime. It's also a market where they don't have to compete against the incumbents' own offerings.
     
  8. mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...
    If they can sell a Roamio OTA with lifetime for $299 then there's no reason why they can't sell a Roamio Basic for only slightly more to cover the cost of the cablecard bracket. It's the exact same DVR otherwise. They're already generating the guide data for older models so it doesn't cost them any more to do it for a Roamio.
     
  9. atmuscarella

    atmuscarella Well-Known Member

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    The base Roamio is being sold via the current deals for $400 with lifetime so there isn't much differance between the Roamio OTA & Roamio's clearance pricing.

    There is a difference between TiVo needs to sell DVRs for to be fully profitable (covering all, development, manufacturing, marketing, & support costs, plus profit) and what TiVo might be willing to accept to clear older models out of inventory. I highly doubt that TiVo wants to sell the Roamio OTA at $300 with lifetime and will not manufacture any to intentionally be sold at this price. But who knows perhaps manufacturing cost have come down enough that TiVo is willing to sell Roamio OTA's at this price to kill the competition. If they can get the other OTA DVR manufactures out of the picture perhaps they will be able to sell the anticipated Bolt OTA at higher margins.
     
  10. Bigg

    Bigg Cord Cutter

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    I think that there is room for a couple of players in the OTA market, but TiVo has to be competitive, especially with a cost-conscious crowd. I guess the price point could be in the $399-$449 range for the Roamio OTA given the competition, but they should be able to sell it profitably for $299 to stay really competitive. The 4-tuner Tablo is $449 with Lifetime. It doesn't have a hard drive, but it will work with Rokus and Fire TVs for multi-room viewing, so that's a significant savings over buying TiVo Minis for every room.

    The base Roamio should be at least $100 more than the OTA, since it provides a lot more functionality to be equally at home on OTA, cable, and FIOS.

    I can't find anything with Lifetime on TiVo's website.
     
  11. Bigg

    Bigg Cord Cutter

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    For a lot of people on cable internet though, basic cable plus a cable DVR would probably be cost competitive with any of these OTA DVRs once you factor in the discount on the internet side for having TV.
     
  12. atmuscarella

    atmuscarella Well-Known Member

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    Yes the current Roamio ($400 with lifetime) & Roamio Pro ($600 with lifetime) prices are via emails codes or via calling and getting an existing customer deal.

    The OTA $300 deal seems to be dead at this time. I am still guessing this deal was more to clear inventory and not an indication that TiVo has a desire to really offer a low cost OTA DVR with lifetime service. I am also guessing that the Roamio OTA at $50 with $15/mo service deal didn't go over very well and led to the excess inventory.

    What will be more telling is how TiVo prices a Bolt OTA unit if they ever release one.
     
  13. ADent

    ADent Active Member

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    For the time.

    With the units getting activated, maybe they will go back on sale.

    I still have a unit on backorder.
     
  14. mad.gunsmith

    mad.gunsmith New Member

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    i just got the Roamio Pro this was a good deal

    yes i did on Aug 31, 2013 i Order a TiVo Roamio Plus with monthly service and on September 22, 2013 i change it to life with no issue what so ever
    also my two premiers got life after a few years as month to month
     
  15. Bigg

    Bigg Cord Cutter

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    Gotcha. That is way too good of a deal to pass up, but I just don't know where I'm going to live, and whether I'll have cable or D*. Ugh. It would totally be worth it even with the Bolt coming out since there is no practical lifetime option on those.
     
  16. Jrr6415sun

    Jrr6415sun Member

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    So Tivo would be giving the customer $599.99 (the cost of lifetime) for free to hundreds (thousands?) of customers. How would they ever make that back? It would be better off to lose the customer than give away that amount. They are getting lifetime service, how are they going to get a repeat customer off of that? They will buy their new box is 5+ years if they're even still around then? Not worth it.

    I would also argue that they're not going to lose a customer for life just because they didn't give away free lifetime.
     
  17. Jrr6415sun

    Jrr6415sun Member

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    that's a very common situation with amazon. I have received lots of products similar to this where the upc was the same but it wasn't the same as what was purchased (it was supposed to come bundled etc). This product has the same UPC, it's the same product just the service is different.
     
  18. TiVoSupport_Sarah

    TiVoSupport_Sarah TiVo Representative

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    Good morning Tivo Community,

    In regards to the Amazon boxes coming with no service, can you please send me the TSN of your box that you purchased from Amazon that should have come with service on it. We would greatly appreciate it.
    Thank You and have a great day.
     
  19. KSOC Kid

    KSOC Kid Member

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    Are you asking for those who are still having issues, or all who bought those boxes?
     
  20. namwoljr

    namwoljr Guest

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    No, Tivo would be honoring the lifetime service Roamio OTA purchased by the customer for $299 through Amazon. Do you think Tivo just gave these units to Amazon for free?
     

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