tivo accout email

Discussion in 'TiVo Coffee House - TiVo Discussion' started by caddyroger, Apr 2, 2011.

  1. Apr 4, 2011 #81 of 195
    ZeoTiVo

    ZeoTiVo I can't explain

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    you know the internet has more than just pretty pictures on it. ;)

    also remember to include Best Buy in your Spam Fest, along with about 100 other companies
    Dear Valued Best Buy Customer,

    On March 31, we were informed by Epsilon, a company we use to send emails to our customers, that files containing the email addresses of some Best Buy customers were accessed without authorization.

    We have been assured by Epsilon that the only information that may have been obtained was your email address and that the accessed files did not include any other information. A rigorous assessment by Epsilon determined that no other information is at risk. We are actively investigating to confirm this.
     
  2. Apr 4, 2011 #82 of 195
    PVR User

    PVR User New Member

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    Anger should be directed at Epsilon, not TiVo or Best Buy.

    This is a good reason to opt-out of these marketing e-mails.
     
  3. Apr 4, 2011 #83 of 195
    morac

    morac Cat God TCF Club

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    Because that's all TiVo gave Epsilon. The only thing the Epsilon company does is handling email mailing lists, so they don't need any more info other than a name and email address.


    On a side note, apparently I just won the the International lottery. I wonder if it's related to the email leak. ;)
     
  4. Apr 4, 2011 #84 of 195
    rifleman69

    rifleman69 Member

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    They still have your email and first name on file even if you opt out.
     
  5. Apr 4, 2011 #85 of 195
    unitron

    unitron Well-Known Member

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    I got one from TiVo and one from Best Buy.

    Does that mean they'll cancel each other out?:)
     
  6. Apr 4, 2011 #86 of 195
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Because that is the ONLY information that we sent to Epsilon, and Epsilon had the breach, not us.
     
  7. Apr 4, 2011 #87 of 195
    morac

    morac Cat God TCF Club

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  8. Apr 4, 2011 #88 of 195
    windracer

    windracer joined the 10k club

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    Didn't get the TiVo e-mail, but got the one from Best Buy this morning. *sigh*
     
  9. Apr 4, 2011 #89 of 195
    MichaelK

    MichaelK Active Member

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    I'm not freaking out here like some- but i very seriously would like to ask-

    Will Tivo sever your dealings with these people since they can't keep your data secure?

    I think consumers (and in this case Tivo is the consumer of Epsilon's service) need to show the vendors we deal with that we expect our data to remain secure when we entrust them with it. Clearly Epsilon can't be trusted.
     
  10. Apr 4, 2011 #90 of 195
    MichaelK

    MichaelK Active Member

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    this
     
  11. Apr 4, 2011 #91 of 195
    unitron

    unitron Well-Known Member

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    I recommend neither of us hold our breaths awaiting an answer.
     
  12. Apr 4, 2011 #92 of 195
    ZeoTiVo

    ZeoTiVo I can't explain

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    yes, it is so easy to just knee jerk and get some other email service on a dime.

    2500 companies use this service -- even if only 40% of those companies did any due dilliigence it is likely that Epsilon does take security into account. Is this a one off occurrance, part of a pattern, something blindlingly obvious that was not secured?
    What does the contract say about this, is it a breach of contract or not?

    If anyone has all those answers then they can make an informed pronouncement on what companies should do about Epsilon, otherwise it is eithr knee jerk or freak out. Have fun with that. :D
     
  13. Apr 4, 2011 #93 of 195
    Bierboy

    Bierboy Seasoned gas passer

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    Exactly. And it's not TiVo's fault...
     
  14. Apr 4, 2011 #94 of 195
    Chris Gerhard

    Chris Gerhard Well-Known Member

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    Here is the Best Buy letter if anybody finds it necessary to consider addition protection measures as it is a little more detailed in recommendations.

    So far, I have only received letters from TiVo and Best Buy but I understand the issue is widespread and many others have been compromised.
     
  15. Apr 4, 2011 #95 of 195
    MichaelK

    MichaelK Active Member

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    like i said - no big deal to me- i get a few hundred spams a day already that postini/google takes care of- what's another 50 in the bin i nedver look at- laughing.

    But seriously- this stuff is getting to be pretty common. How do you get vendors to take the proper precautions if you dont penalize them economically when they screw up?

    Chase, Citi, and the other banks are pretty interesting case studies. Would they trust epsilon with their banking data? Dont thing so. So why do they trust my email and first name to epsilon? I realize that it's surely economically cheaper to pay someone who specializes in email to handle your email marketing. So it's basically a cost benefit decision that the banks decided our info wasn't important enough for them to spent the extra money to have a department to secure out data in house. in house. (tivo is smaller and a whole different thing so wouldn't compare them to that). But why should that be? Why should our other data be worth less to the banks?

    I dont want to see epsilon ruined or anything- but i would like to see their bottom line take a visible hit as a result so that other companies see there is a real cost to not being secure.

    all a dreamland I know. But if we dont say something then Tivo wont even consider it- right? Now at least they'll consider it for 5 minutes and maybe then honestly answer my question "sorry no, we have evaluated it and we wont be switching providers". It is what it is.

    Bigger picture - email sucks. I realize the whole system needs to be thrown out to fix it and that's why it hasn't been done- but it's getting to be about time to throw it out and start over. I dont know why MS and Yahoo and google et all can't agree on a plan with domain keys or spf or whatever they all decide would actually secure things once and for all.
     
  16. Apr 4, 2011 #96 of 195
    ZeoTiVo

    ZeoTiVo I can't explain

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    TiVo along with many other companies had to have their company name at the top of an email sent out by epsilon saying their was an email data breach. That likely is a hit to Epsilon bottom line in the form of time and money spent to get a root cause and fix that, along with the bad PR that might cost some new clients.

    I imagine that quite a few managers have Epsilon discussions on their meeting agendas already.
     
  17. Apr 4, 2011 #97 of 195
    morac

    morac Cat God TCF Club

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    Well I've gotten 4 of these emails now: one from Chase, one from Best Buy and two from TiVo.
     
  18. Apr 4, 2011 #98 of 195
    Ziggie

    Ziggie TiVo Since 2003

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    Under a...
    From Chase:

    Chase is letting our customers know that we have been informed by Epsilon, a vendor we use to send e-mails, that an unauthorized person outside Epsilon accessed files that included e-mail addresses of some Chase customers. We have a team at Epsilon investigating and we are confident that the information that was retrieved included some Chase customer e-mail addresses, but did not include any customer account or financial information. Based on everything we know, your accounts and confidential information remain secure. As always, we are advising our customers of everything we know as we know it, and will keep you informed on what impact, if any, this will have on you.

    We apologize if this causes you any inconvenience. We want to remind you that Chase will never ask for your personal information or login credentials in an e-mail. As always, be cautious if you receive e-mails asking for your personal information and be on the lookout for unwanted spam. It is not Chase's practice to request personal information by e-mail.

    As a reminder, we recommend that you:

    Don't give your Chase OnlineSM User ID or password in e-mail.
    Don't respond to e-mails that require you to enter personal information directly into the e-mail.
    Don't respond to e-mails threatening to close your account if you do not take the immediate action of providing personal information.
    Don't reply to e-mails asking you to send personal information.
    Don't use your e-mail address as a login ID or password.
    The security of your information is a critical priority to us and we strive to handle it carefully at all times. Please visit our Security Center at chase.com and click on "Fraud Information" under the "How to Report Fraud." It provides additional information on exercising caution when reading e-mails that appear to be sent by us.

    Sincerely,

    Patricia O. Baker

    Senior Vice President

    Chase Executive Office
     
  19. Apr 4, 2011 #99 of 195
    timckelley

    timckelley run of the mill TCFer

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    I have a separate email address I use for TiVo that I don't use anywhere else, so if that address gets spam, I'll just delete my email address and create another, and notify TiVo of my new address.
     
  20. Apr 4, 2011 #100 of 195
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Could be worse. A few years ago Country Wide had a breach that resulted in my entire file being stolen. They signed me up for 3 years of credit monitoring service to make up for it. Then like 2 months later I got a letter from my local insurance agent saying that their office was broken into and their backup disk drive, which contained all the customer information unencrypted, was one of the items stolen.

    My point is that a bunch of companies, big and small, have access to all the data needed to take over my entire life and none of them do a very good job of protecting it. :(

    Dan
     

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