tivo accout email

Discussion in 'TiVo Coffee House - TiVo Discussion' started by caddyroger, Apr 2, 2011.

  1. Apr 2, 2011 #21 of 195

    rifleman69 Member

    Jan 6, 2005


    Got mine twice as well, putting it in a nice envelope for the California Better Business Bureau. I'd suggest more of you do the same.
  2. Apr 2, 2011 #22 of 195

    tivert New Member

    Jul 22, 2008
    So how many more companies does this Epsilon co. serve... ? Tivo, HSN, Chase...omega, delta

    April 2, 2011

    Dear HSN Customer,

    HSN values your trust and wants to make you aware of a recent incident. We learned from our email provider, Epsilon, that limited information about you was accessed by an unauthorized individual or individuals. This information included your name and email address and did not include any financial or other sensitive information. We felt it was important to notify you of this incident as soon as possible. We apologize for any inconvenience and have outlined below a number of email safeguards to help ensure your privacy online.

    Email scams, spam, and other attacks on email systems are on the rise, but, by taking certain precautions when receiving emails, you can continue to safely use email for your business and personal needs:

    Don't open links or attachments from people you don't know and trust.
    Don't provide personal, financial, or other sensitive information when asked to do so by email. Most reputable companies do not ask for such information by email, and, rest assured, we will not do so.
    If you receive an email appearing to come from us that does ask you for sensitive information, do not respond, click on any links, or download any attachments. Instead, please inform us immediately at the toll-free number or email address provided below.

    We take your privacy very seriously and work diligently to protect your information, whether held by us or by our service providers. HSN's internal databases, which store all customer-provided data, were in no way compromised. Our email provider has taken significant steps to further protect the limited customer information held in its databases. If you have any questions or concerns regarding this incident, please contact us toll free at 1-800-933-2887 or email us at .

    Gregg Stallwood
    Senior Vice President, Customer Care – HSN

    Please do not reply to this email. If you would like to contact us, please call us toll free at 1-800-933-2887 or email us at [
    HSN Interactive LLC | Attn: Customer Service | 1 HSN Drive | St. Petersburg, FL 33729‪
  3. Apr 3, 2011 #23 of 195

    magnus Tivo User

    Nov 12, 2004
    I don't think it's too big a deal. It could be worse. :)
  4. Apr 3, 2011 #24 of 195

    sieglinde Active Member

    Aug 11, 2002
    Sebastopol, CA
    I got the same letter a while ago and have not received any extra spam. This letter was from a different company, I don't remember who.
  5. Apr 3, 2011 #25 of 195

    caddyroger New Member

    Mar 14, 2005
    Some where...


    I guess U.S. bank also. I looked in my deleted folder and their was a email from U S Bank stating the same thing.
  6. Apr 3, 2011 #26 of 195

    nycityuser Member

    Dec 30, 2004
    New York, NY
    Calm down everyone. It's just our e-mail addresses. It's not like that stuff isn't already out there in the ether.

    I already have so much stuff going to my spam folders that any new mail will not even be noticed.

    Folks are really canceling their TiVo service because of this? Really?! I got the same notice from US Bank but I'm not closing my accounts there. There is no such thing as privacy in this world anymore. We just have to get over it.
  7. Apr 3, 2011 #27 of 195

    dkurlander New Member

    Feb 12, 2007
    I'm pretty pissed at Tivo about this.

    1) One of the motivations behind Tivo is to save its customers time. Great... now I'll have to spend extra time deleting spam.

    2) Tivo has distinguished itself in the past as a company that has great user empathy and cares about its customers. This breach is the antithesis of that. And it's ridiculous that they notify us in a mass mailing, with no links or email addresses for responding with our concerns.

    I really think that this is a bigger deal than Tivo is making it out to be (I *really* hate spam), and they need a better response than the one that they sent. They didn't even mention any specific measures that they will be taking to prevent this from happening again.
  8. Apr 3, 2011 #28 of 195
    Chris Gerhard

    Chris Gerhard Well-Known Member

    Apr 27, 2002
    I got the letter and it appears my junk email has risen from 1,000 per day to 1,003 per day. About 95% are routed to trash by the filter and I manually delete the other 50 and have been doing this for years. I don't ever click on junk email, just check the box and hit the spam option. On a scale of minor annoyances from 1-100 with 100 being the worst minor annoyance, this doesn't even rate a 1 to me. It will cost me a minute or two this year and I expect over 99% of the junk email gatherers that obtained my email address from this breach already had it.

    My estimate of wasted time this lifetime as a result of this, less than 2 minutes. I spent more time writing this post.
  9. Apr 3, 2011 #29 of 195
    Chris Gerhard

    Chris Gerhard Well-Known Member

    Apr 27, 2002
    Wow, been registered over four years and this was the major occurence that caused your first post.
  10. Apr 3, 2011 #30 of 195

    Resist Well-Known Member

    Dec 21, 2003
    I got this email 3 times. It pisses me off to no end that companies can't seem to keep my information private! Makes me question how safe my credit card information is with Tivo now.
  11. Apr 3, 2011 #31 of 195

    orangeboy yes, I AM orangeboy!

    Apr 19, 2004
    East Moline, IL
  12. Apr 3, 2011 #32 of 195

    Chicagobill New Member

    Apr 3, 2011
    The email allows access to the TIVO billing system including your Credit card info.

    Who is the ISP?????
  13. Apr 3, 2011 #33 of 195

    Chicagobill New Member

    Apr 3, 2011
    Just found out my billing data is still in their system - I canceled it in 2008 !!!!
  14. Apr 3, 2011 #34 of 195

    chip_r Member

    Apr 27, 2006
    Southeast PA
    Got mine. This will be interesting as I use disposable email addresses linked to my real email address.

    Tivo is no exception. I encode a unique identifier in my disposable email address so it can be traced back to the single place where I give it out. Kind of a pain because the address is ugly to type in but I've caught a couple of cases of compromised email.

    It was pretty obvious when this happened.

    1) Sling Media

    A couple of years ago I started receiving monthly spam from a Toyota dealership in the Bay Area. They were in the general area of Foster City, CA where Sling Media is located. The email address had the unique sling ID in it. I tried a number of times to contact Sling Media and they wouldn't respond. My theory is a ticked off IT guy left or just sold Sling's list as their privacy policy was pretty strict. Nothing official was ever mentioned by Sling.

    2) A 'top 5' Orchestra

    This was a domino effect. Their unique ID started with them and it soon branched out over many arts, music, museum, and travel-related spams from other sources. Not unexpected as orchestras are pretty tight on money and they were probably 'sharing with partners' but I felt like a revenue source, not a patron. I contacted them and they sheepishly admitted this is the case and were impressed with how I discovered this.

    For both cases I deleted the disposable addresses and my spam problems went away.

    I'll post any senders if my Tivo address ID becomes active with spam. I know folks are pretty unhappy about this but at least Tivo announced the compromise. Sling just kept on ignoring my emails showing the car dealership and their ID.
  15. Apr 3, 2011 #35 of 195

    Gregor Wear Your Mask! TCF Club

    Feb 18, 2002
    I got two.
  16. Apr 3, 2011 #36 of 195

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX

    Here is the spam I've gotten over the last 14 days.


    I don't think this latest breach is really going to change all that much for me.
  17. Apr 3, 2011 #37 of 195

    tomhorsley Well-Known Member

    Jul 22, 2010
    A new reason to get a lifetime subscription - they don't need to keep your credit card info :).
  18. Apr 3, 2011 #38 of 195

    montivette Member

    Sep 7, 2006
    Additional Details about breach:


    Epsilon, which manages e-mail communications for TiVo, JP Morgan Chase, Capital One Financial, the Kroger grocery chain, and other clients, said this week that it suffered a security breach that revealed data on some of its clients' customers.

    Epsilon, which says it sends 40 billion e-mails annually, released a statement yesterday saying that on March 30 it detected an "unauthorized entry" into its system that exposed customer names and e-mail addresses. The company said "no other personal identifiable information associated with those names was at risk."

    Bloomberg reported that an Epsilon representative would not say how many other clients might be affected, citing an ongoing investigation.

    TiVo, meanwhile, issued a release that reiterated Epsilon's statements and added that "Epsilon does not have access to service information or credit card details and all such personally identifiable information remains secure."

    Both Chase and Capital One posted notices about the breach on their Web sites, and both said financial data, and any other data apart from names and e-mail addresses, did not appear to be at risk.

    And CNET received a reader-forwarded e-mail that appeared to be from the Kroger company (which operates the Ralphs supermarket chain, along with many other stores). The message mentions the breach and warns recipients that they might be receiving spam e-mail:

    "Kroger wants to remind you not to open e-mails from senders you do not know," the e-mail says. "Also, Kroger would never ask you to e-mail personal information such as credit card numbers or social security numbers. If you receive such a request, it did not come from Kroger and should be deleted."

    Both Chase and Capital One issued similar cautions in the statements on their sites.

    Here are other known affected companies


    • TiVo
    • Marriott Rewards
    • Ritz-Carlton Rewards
    • US Bank
    • JPMorgan Chase
    •Capital One
    • Citi
    • McKinsey & Company
    • New York & Company
    • Brookstone
    • Kroger
    • Walgreens
  19. Apr 3, 2011 #39 of 195

    Ziggie TiVo Since 2003

    Jan 20, 2004
    Under a...
    Not sure if they think I'm extra special or what, but I got 4 copies of this email (all delivered to the same addy).

    I have to say, that while it isn't earth-shattering horrible, it still ticks me off. I hate spam and this is going to irk me.

    Not sure how many of you use Windows Mail, but you can go in and create a rule whereby the offending email sender (and/or their domain) is blocked. You can have the email deleted from the server before it ever reaches your inbox.
  20. Apr 3, 2011 #40 of 195

    magnus Tivo User

    Nov 12, 2004
    You guys trip me out. The outrage about an email. If you only knew how many times per day you personal information is either leaked or sold to other companies then you probably would be outraged over something that is real and not this.

    At least TiVo is telling us about this and not trying to cover it up.

    I just wonder how many times per day this happens with other companies and they say nothing.

    Anyway, those of you that would cancel TiVo service because of this.... Good luck finding a company that does not have this issue at least once.

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