Tivo: 9.1 what the hell were you thinking?

Discussion in 'TiVo Series3 HDTV DVRs' started by Icarus, Oct 8, 2007.

  1. timckelley

    timckelley run of the mill TCFer

    31,665
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    Oct 15, 2002
    Brushy...

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    Wow... that's how TiVo is handling this? Send out a new box instead of fixing the software?
     
  2. RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    There are a MULTITUDE of serious bugs in 9.1 that have nothing whatever to do with Cablecards. Check the 9.1 bugs thread in the TiVoCommunity forum.
     
  3. travisc77

    travisc77 Member

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    May 25, 2005
    And send out a NEW box they did.

    Even the instructions for the RMA says to not ship anything except the box back to Tivo (i.e. keep the controller & cables). But they sent me an unopened Tivo HD, works like a charm (as did my original HD for the first week or two).

    I'll admit that I'm glad Tivo did something like this, the CSR was very good as was the tech support person. Maybe my case is unique, but some of these channels disappearing happened even when the CC's were pulled. The technical support person even indicated that the tuners in the HD were more sensitive than the S3 and maybe something was wrong with them (I have a flawlessly running S3, but not on 9.1 yet).

    Time will tell and I'll report back.
     
  4. Icarus

    Icarus Member

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    Jun 15, 2002
    Upcountry...
    Had the problem of loosing all digitals on a CC tonight again. Noticed a blank screen, and it was supposed to be recording CSI: NY on digital channel KGMBDT (87).

    Tried manually switching channels. Only analog channels came in. The other CC/tuner was happily recording Life on the NBC HD local channel, and it was coming in just fine.

    Reset box, and restarted recording. I lost the first 15 minutes of the showCSI: NY.

    When I called to log the problem the first time, the second level person said I needed to call when the problem was happening so they could run some diagnostics. I looked briefly at the diagnostic pages for both CCs, and nothing looked odd. I wasn't going to leave myself without the second tuner until their call center reopens.

    Tivo: Please help.

    -David
     
  5. sriggins

    sriggins New Member

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    Feb 21, 2005

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    Don't ever try to apply logic to this stuff. There are so many factors involved.

    Anecdote: In 1990 I was writing Desk Accessories for the Mac (little apps) to control laserdisc players. It was working fine, except on my bosses' mac plus. The graphics would not draw.

    So I poked and prodded, but it worked on my machine. I then took my system (on an external SCSI drive) and used her hardware with my system, still failed

    I checked the ROMs, same version. I checked the motherboard revision - same. Ram - same.

    In the end, I found the bug, I was not locking a handle of memory, but for some reason, and I never did figure it out, it worked fine on every Mac in the house (about 20) except this one. And it was a legitimate bug.

    Fun times :)

    (Then there was the time a machine crashed constantly, but never in the shop. turned out to be a monitor that had a short in it, and they were not taking the monitor along with the machine to the shop)

    Steve
     
  6. lrhorer

    lrhorer Active Member

    6,933
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    Aug 31, 2003
    San...
    A friend of mine worked at Trinco in the late 1970s, and they had an IBM 360 which started mysteriously going down at 3:30 in the afternoon, weekdays only, but not every day. They tore that system apart, eventually replacing almost every single piece of hardware associated even remotely with the system. Still, very near 3:30 on some weekdays it would fail. Finally all the engineers had pretty much thrown up their hands and were standing near the CPU unit, glaring at it, daring it to fail. Then, right at 3:30, a young graduate student wearing a cashmere sweater walked by the system. In the quiet, everyone copuld hear a crackle as she walked past the unit and BANG!, down it went. The static discharge from her sweater was sending the unit into a tizzy. The student walked past the unit every weekday on her way to the computing lab at 3:30, but the system only went down on days when it was cold and she decided to wear one of her cashmere sweaters.
     
  7. bsw1971

    bsw1971 New Member

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    Oct 11, 2007
    Glad to know I'm not the only one having problems. I've been experiencing 2 to 3 second pauses while watching recorded shows, the interface is very slow (sometimes taking many seconds to appear), and today the TiVo has stopped working twice during replay of a recorded show and I'm forced to power it down and restart. I wasn't having these problems before.
     
  8. Terial-DeVo

    Terial-DeVo New Member

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    Nov 1, 2004
    When was 9.1 released?
    Reason i am asking is i was up watching Live TV at about 1:30 in the morning 2 days ago, when 15 min before my show ended, BAMMO grey screen with cable card info saying i need to call Comcast to activate my cards.
    I am set up with 3 CC, 2 in the S3 and 1 in the TV for live tv if 2 thigns are recording.

    I switch over to the TV CC and oddly that is dead too. I figured Comcast was doing some update and i lost my signal, no biggie.
    I call comcast and they resend the signal (it will take 24 hours to "activate")
    24 hours later, the tivo is still not working, but the CC for the TV is working just fine!

    I figure, okay, at least let me take the card from the TV and stick it in one of the slots of the S3 so i can record something. I take out the card, slap it into the S3 and nothing, grey screen saying to contact Comcast.

    I take the card back out and put it in the TV, now, this card _WAS_ working not even 10 min before and i put it back in the TV after the S3 and it's not working anymore.

    I have called Comcast 4 or 5 times since then and i can not get any of my 3 CC's working. They suggested that i go swap them out for new ones but i do not think that is the issue. Especially because one was working but after putting it in the S3 it stopped.

    After reading a bunch of forums, i'm gonna go do a few more reboots, but i dont think that will help and i dont think new CC's will help either, just strange that the S3 wiped a working CC.
     
  9. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003
    v9.1 started mass rollout on October 1st however there were early tests which started about two weeks before that. Upgrades are downloaded during a normal connection to Mother TiVo and are subsequently implemented at 2 a.m. local time.

    CC's are generally paired with the equipment so swapping them between components usually won't work. You could try rebooting TiVo and then running guided setup again (others have reported having to do that with the most recent upgrade) but you'll likely need Comcast to come out, re-pair your current cards and/or re-hit them.
     
  10. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    The first week of this month 9.1 was made available...

    Two weeks before that a select few had the update to their Tivo's, it's been going down hill since...
     
  11. timckelley

    timckelley run of the mill TCFer

    31,665
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    Oct 15, 2002
    Brushy...
    We need some kind of announcement from TiVo that they are at least working on the problem.
     
  12. RoyK

    RoyK New Member

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    Oct 22, 2004
    SW VA
    I just Googled "pigs fly" and I don't see a scheduled date for that.
     
  13. sinanju

    sinanju Active Member

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    Jan 3, 2005
    Why? What would you do with that information?

    In any case, what makes you think TiVo would not be working on the issues? History shows that previous releases that had issues were followed relatively quickly with a fix release.
     
  14. RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    What history shows is that TiVo's major releases (7.1, 8.1, 9.1) were fostered on the user base laden with bugs that should have been caught and fixed prior to release. I'm not talking about subtle problems here but blatant ones. They then used their paying customers as their QA arm to point out the problems and then, yes, subsequently fixed most of them.

    In the meantime the customers had to put up with degraded performance or features that didn't work properly.
     
  15. timckelley

    timckelley run of the mill TCFer

    31,665
    1,237
    Oct 15, 2002
    Brushy...
    I personally would do nothing with it, as I don't own an HD TiVo. But those customers who do own one might feel better about TiVo Corp if such an announcement were made. Do we really have any statement from them that they realize there's a problem and there's working on it? If no such statement/admission has been made, I could see where some customers would be worried, and might be going through more stress than they should have to.
     
  16. MickeS

    MickeS Well-Known Member

    25,983
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    Dec 26, 2002
    Not to mention that people would call in and report problems that TiVo is already aware of, which would be useless.

    I agree that some sort of acknowledgment would be a very good thing.
     
  17. TracerBullet

    TracerBullet New Member

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    Dec 17, 2004
    I'm a little unclear about something- if I wanted to try and fix my problem by rerunning guided setup, would it be advisable to pop out and reinsert the cablecards before I do so? They should not have to be repaired, correct? If there's any chance of this I'm not going to remove the cards as I really want to avoid a truck roll for something that seems to be a TiVo problem. Should I get the cable company to rehit the cards before I do anything?
     
  18. richsadams

    richsadams Well-Known Member

    9,078
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    Jan 4, 2003
    I'd reboot TiVo (unplug it for 10 -15 seconds and plug it back in) and run guided setup as is first and then deal with your cableco.

    AFAIK, removing the cards and reinserting them wouldn't help and might bring on more problems, but I guess that all depends how bad your situation is.
     
  19. TracerBullet

    TracerBullet New Member

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    Dec 17, 2004
    Thanks, I'll try that. :up:

    My problem is very bad- I am missing the majority of channels on both tuners.
     
  20. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    :eek: Yikes! Best of luck there and let us know how it goes.
     

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