Advertisements "I can help you with that one." Wrong. I just spent 30 minutes on the phone with five different agents, none of whom I could understand very well, and none of whom could find the right script to address my problem. I get the idea: Tivo needs to keep costs down, so customer service, such as it is, gets outsourced to wherever is the cheapest. Whoever it's outsourced to has no clue how to train its representatives, nor how to hire those who can speak even reasonably fluent English. If they can't speak the language well, they can't understand the questions asked, and they can't find the appropriate response. Some companies have solved this by keeping at least one U.S. call center, so that people who absolutely want to talk to somebody from their home country can do so. Tivo apparently chose not to do this, as every agent told me that Tivo no longer has U.S. agents.