Time Warner Mid-Ohio Channel Changes (guide data not updated!)

Discussion in 'Season Pass Alerts' started by George Cifranci, Sep 20, 2007.

  1. George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...

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    I guess this would belong in season pass alerts since it affects TW Columbus area tivo users season passes?

    Anyway, Time Warner Mid-Ohio (Columbus, OH) last week moved 3 HD local channels. Unfortunately, as of today, my Tivo Series 3 doesn't have guide data for these new channel numbers.

    WCMH (NBC) moved from 714 to 704

    WBNS (CBS) moved from 721 to 710

    WOSUDT (PBS) (now called WOSUHD) moved from 738 to 734

    They did this to make them consistent with their standard channel numbers. WCMH is channel 4, WBNS is channel 10 etc...

    In any case, the old channels that still are getting guide data are DEAD and the new channels the Tivo knows about and they are working BUT there is no guide data (it currently says TO BE ANNOUNCED in the guide data for those 3 channels).

    This sucks major because I have manually set recordings until the switchover happens. This especially sucks with all the new Fall premieres coming up soon. :mad:

    UPDATE: I called TIVO and they said someone submitted a channel update and that it will be sent out on the next Tribune update on the 22nd (Saturday).
     
  2. GBK33

    GBK33 Member

    65
    11
    Sep 21, 2007
    Columbus, OH
    I am in Columbus also....and having the same problem. Do you have guide data for channel 754 (VsGolfHD). I have never had guide data for this channel. Hopefully this gets corrected tomorrow.
     
  3. GBK33

    GBK33 Member

    65
    11
    Sep 21, 2007
    Columbus, OH
    looks like we got screw'd
     
  4. George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    Yup. They still have not moved those channels. Talk about a bad week to have bad guide data (with all the season premieres and Ken Burns "The War" documentary on WOSU-HD(PBS). I am going to have to set manual recordings I guess until they update those channel moves. What a pain.

    And no I also never have had guide data for 754 (VsGolfH)
     
  5. GBK33

    GBK33 Member

    65
    11
    Sep 21, 2007
    Columbus, OH

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    Hey George...what is the number you used to call Tivo? I'll try calling them too.

    -George K.
     
  6. George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    TiVo Customer Support
    Live agent support available: Monday - Sunday
    7:00 AM - 8:00 PM Pacific
    Phone number: 877-367-8486

    I forced a connection today after 5PM and STILL the channels haven't been moved.

    I called Tivo again to complain about the 3 channels not getting moved they confirmed those 3 channels 704 (NBC), 710 (CBS) and 734 (PBS) haven't been moved and they have escalated the issue and put it in the hands of people at Tivo that specialize in guide data. They didn't give me an estimated time that this would be taken care of unfortunately.

    This royally sucks with this week being lots of Fall premieres. I had to set 4 manual recordings for today.
     
  7. GBK33

    GBK33 Member

    65
    11
    Sep 21, 2007
    Columbus, OH
    I re-did my programming. I changed my zip code to 43015 (Delaware) and the channels are correct - with program data. I'll just change it back later.
     
  8. George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    FYI... I am at work but a friend just called and told me that channel mappings for 704, 710 and 734 have now been fixed after he forced a network connection this evening and they now have guide data. If yours isn't correct, then go into Settings --> Phone-Network connection and force a connection to Tivo.

    It took them 2 friggin weeks to correct this. :mad:
     
  9. GBK33

    GBK33 Member

    65
    11
    Sep 21, 2007
    Columbus, OH
    saw this myself....and agree, ABOUT TIME!
     

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