Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Dec 6, 2009 #1101 of 1342
    Big_Daddy

    Big_Daddy Purveyor of Idiocy

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    Nov 19, 2002
    Somewhere...

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    Thanks for the help, all. The first thing they did was try to remotely turn it off (which did nothing) then tried to reinitialize - which also did nothing as far as we could tell.

    I never got bumped to the CC help desk - I can't say I pushed for it this time. I hit resistance when I pushed last time, about a month or more ago, when they wouldn't forward me and it took 2 separate phone calls (each about 90 minutes) before it finally got working. Actually, that's not fair - one rep tried to forward me, but apparently was told to "handle it" by the CC help desk, so alternated on the phone between me and them.

    @BigBearf: Your item 5 is what happens - except that it resumes the 8-blink cycle after going through the solid green/blinking/off cycle when I reconnect the Tuning Adapter.

    So...not sure what to say. Reinitializing didn't work, and the TA works fine until it goes offline and into 8 blink mode - at the same time other forum members' do. Hopefully the truck roll will help, although unfortunately it'll just be my tech-naive wife at home.
     
  2. Dec 6, 2009 #1102 of 1342
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    A truck roll will not get it out of 8blink brick mode. What needs to happen is that the DNCS or Head End needs to put in the authorization (or activation) in order for it to get out of that brick mode. So in short the tech that goes out, will either swap it out with a TA that is registered & active in the DNCS, or has the smarts to contact someone in the Head end to get the current one activated.
     
  3. Dec 6, 2009 #1103 of 1342
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    Big_Daddy,

    I really think you should call TiVo support and see if they will get you connected with the TWC cable card help desk. As I said before, this worked for me, and at this point your options are getting low.

    In fact since it's likely some TiVo support techs are better than others, I would try this more than once if the first one won't do it, waiting some time between calls.
     
  4. Dec 7, 2009 #1104 of 1342
    Shmooh

    Shmooh New Member

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    Feb 20, 2009
    Cary, NC
    Adding my recent 8-blink story to the mix...

    * TA started 8-blinking on me last Thursday evening. Diags said it was not Authorized. I have the .1001 firmware.
    * Called TWC Friday afternoon.
    * First call - he had no clue. Was in Costa Rica. I think he tried to reset the TA, but nothing happened. I asked to be transferred, but he ABSOLUTELY INSISTED there was no cable card help desk and wanted to roll a truck. I told him I'd call back to talk to somebody else.
    * Second call - also had no clue and was in Costa Rica. However, this guy transferred me to local support pretty quickly.
    * Got somebody in Morrisville. She had no clue, but really really tried to help me, talked to others in the office and spent a lot of time on the phone with me. She didn't know about the cable card help desk, either. She tried to send hits to the TA, but nothing happened. (At one point, she wanted me to unplug the -Television- itself. I told her no, that that wasn't going to help. She was fine with that.)
    * During this call, we tried a couple things that resulted in the TA going into a constant blink mode, not just 8 blink. Sigh. Had her roll a truck. At least she tried, which I appreciated. They had an appointment for Friday night, so I took it. (Quick turn around - very lucky!)
    * While waiting for the truck, messed with the TA some and got it back to 8-blink mode. (Don't remember exactly, but I think I unplugged USB, unplugged power, plugged it back in, plugged back in USB.)
    * Truck arrived. Was a TWC van, not an independent. He comes in and clearly knew what he was doing (very impressed with him). He called CC help desk right away, and had things working in under 2 minutes. Only reason he touched the box was to look at the back of it to make sure the cables were plugged in.

    While the tech was there, he told the CC helpdesk guy on the phone that this was his second one that day, and had seen this a lot recently. He asked if there was something going on that they knew caused it, but didn't get any answers that I'm aware of.

    This happened to me a month ago too, but the regular help desk guy on the phone was able to fix it very quickly. No idea why this time was so much worse. Luck of the draw, I guess.

    There apparently aren't any comments on my account as to what they did to fix it. If they did that, maybe they wouldn't have to try and figure it out every time or roll trucks so much. It's mind-boggling to me that they'd be wasting so much money on house visits when all that's needed is a key clicks on a computer in a back office (or heck - even just having the CC help desk phone number available to the main helpdesk). It's absolutely nuts.
     
  5. Dec 7, 2009 #1105 of 1342
    mercurial

    mercurial Retro-Av

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    Caraleigh, NC

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    Well, it took three calls on Saturday to get it fixed but eventually it was. The local CSR tried to "refresh" the TAs and then wanted to roll a truck. After a couple of calls to the national line, they had it fixed. They said my account showed the local CSR never actually DID anything... :rolleyes:
     
  6. Dec 7, 2009 #1106 of 1342
    Big_Daddy

    Big_Daddy Purveyor of Idiocy

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    Nov 19, 2002
    Somewhere...
    Well allegedly the truck roll happened. My wife said the tech was there for awhile and ultimately had to swap out the TA - but at least all the channels are coming in.

    So still don't know if it was a wonky TA or if I was a victim of bad tech support. I guess I'll find out the next time it goes 8-blink. I'm suspecting it was easier to swap it than go through the hassle of trying to activate the one I had? That doesn't bode well for future problems.

    @Shmooh: Yeah, out of the several calls between this event and the last, I've had only one CSR who actually fixed the problem over the telephone. Too bad no one seems to know what he did...
     
  7. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    This 8 blink problem seems to have made it down to BH in Central Florida. Mine started the 8 blink problem tonight and I can't see mto get it started up again. Have tried the usually suggestions with not success.

    I still have .0801. Does this mean I'm getting .1001 (or whatever) soon?

    And I was just commenting in another thread as to how well my S3 was working after I dumped the MyDVR drive and increased the size of the internal drive!
     
  8. dlfl

    dlfl Cranky old novice

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    Dayton OH
    Do you know if .1001 is supposed to be part of a solution to the pixelation problems on SDV channels? What's the latest status on that issue?
     
  9. SCSIRAID

    SCSIRAID Active Member

    2,344
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    Feb 2, 2003
    Vero Beach, FL
    No... .1001 is not part of the SDV pixelation issue. The issue really has nothing to do with TA. Current status... The previous working theory was disproved. Its not the rate shaping. Monday night, my hub migrated from the Cisco GQAM Edge modulators to Cisco RF Gateways. That made no difference. There is something in the SDV Transport stream that is tripping up TiVo. Next step... TWC is bringing gear to my house to capture a transport stream containing a breakup and burn to DVD to send to TiVo. Keep your fingers crossed.
     
  10. mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    Well, last night I couldn't tune SciHD to save my life. Kept getting the "channel unavailable" message. Annoying but not a big deal - just wanted some background noise to go to sleep too. This morning I woke up and our internet connection wasn't working. I reset the cable modem and it came back up but my IP had changed for the usual 70.x.x.x block to 90.x.x.x. Did a quick speed test and found that I was finally getting the speeds I've been paying for all these months:

    [​IMG]

    I'm on business class and pay for 15x2 and have been getting an average of about 13.5x1.2 until now (with never more than about 1.3/1.4 up). Coincidence? Infrastructure upgrade that effected SDV last night and updated CTM service as well?

    <shrug>
     
  11. dlfl

    dlfl Cranky old novice

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    Dayton OH
    Had TA problem this morning, details **here**.

    Neither the local TWC CSR or the TiVo tech rep I called knew about the TWC National Cable Card help desk! (I finally got connected by insisting that it existed to the TiVo rep., and they fixed my problem in a minute as usual.)

    The NCC desk person was unaware of TA firmware updates (to .1001) being pushed in Raleigh and Austin but seemed interested and was going to look into it.
     
  12. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    Had to call BH of Central FLA re my TA which was in 8 blink mode. Several hits got it up and running again. I have .801firmware on mine.
     
  13. dlfl

    dlfl Cranky old novice

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    I'm wondering: Is TiVo playing any role at all in this investigation?
     
  14. SCSIRAID

    SCSIRAID Active Member

    2,344
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    Feb 2, 2003
    Vero Beach, FL
    Not actively at least as far as I can see. I have interacted with them and sent them DVD's with mpeg pulled via TTG (TWC set CCI's to copy freely for me for a couple days). Once I have a transport stream captured, I will be reengaging with them :D
     
  15. Stormspace

    Stormspace Electrocuted by TiVo

    5,198
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    Apr 13, 2004
    Hartsville, SC
    Fox(7) wasn't tuning on Friday. Checked and none of my channels about 13 were coming it. TA was flashing eight times. Cycled it and still nothing on 14+ and all below 14 were snowy. Called TWC support and while I was on hold many of the channels came back. Told support, mentioned also that FOX wasn't always tuning in and asked why a local would be on a switched signal. Tech told me that FOX wasn't switched. Why would the signal drop out on FOX for the HD and not the S2's in the house?

    At any rate they rolled a truck and the guy just left. Apparently my signal wasn't hot enough. I saw 93% on the screen before he made the adjustments.

    Also the TiVo, or the TA, puts voltage on the coax. If you complete the circuit for those you will get shocked.
     
  16. mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    Well, Friday, I couldn't tune a single SDV channel. Every single one of them got the "Channel Unavailable" message on all my TiVos. They all happened to be recording on non-SDV channel so didn't bother calling about it. Saturday morning it was the same. Restarted the TiVo and the TA and it was back (and has stayed back so far).

    I noticed I was on 1001 but I'm not sure if I was on that before if an upgrade was related.

    It's just ridiculous that they can't get this working and it's constantly a battle to just get the channels I'm paying for...
     
  17. SCSIRAID

    SCSIRAID Active Member

    2,344
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    Feb 2, 2003
    Vero Beach, FL
    The problem is not limited to TiVo... My TWC box does the same thing. Only solution is to reboot it. Seems to be an overall SDV immaturity problem.
     
  18. mercurial

    mercurial Retro-Av

    17,166
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    Caraleigh, NC
    I didn't mean to imply it was a TiVo-only issue. But I don't have any SDV-aware cable boxes so I don't gripe about those. It does make me think that TWC should just give automatic credits to everyone who gets any SDV packages in their line up....
     
  19. dlfl

    dlfl Cranky old novice

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    I agree but TWC probably feels just the opposite, i.e., they should charge us for the TA's to recoup their cost of providing them!
     
  20. mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    What about the folks like SCSIRAID who are renting cable boxes that have the issue?
     

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