Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Nov 3, 2009 #1061 of 1342
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC

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    Very interesting. *waves to the nice support technician* Thanks for reading!

    The effect of our 8-blink is that we don't get any SDV. Everything else seems to be working fine. (I had said in an earlier post that my wife didn't see any adverse behaviors. She hadn't tried an SDV channel.)

    I'm going to call this afternoon/evening to get mine fixed.
     
  2. Nov 3, 2009 #1062 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    All three of my TA's picked up .1001 firmware last night.....

    Anybody else noticing the drop in bit rate for several of TWC's switched channels? FoodHD, BIOHD, UHD are running at around 10-11 Mbits/sec. The PQ sucks. Compression artifacts like crazy.
     
  3. Nov 3, 2009 #1063 of 1342
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Still .0801 on both of mine.
     
  4. Nov 3, 2009 #1064 of 1342
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    Haven't noticed that. Hope it's a temporary glitch (like when one of their digital channels sometimes looks like jerky slow-mo). If they're trying to compress to make room for channels (i.e. like DTV's "HD Lite") that is BAD.
     
  5. Nov 3, 2009 #1065 of 1342
    TiVolunteer

    TiVolunteer lotta lurk rare post

    282
    2
    Jul 10, 2001
    Cary, NC

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    Mine picked up .1001 as well.

    However, I don't notice the bit rate change or compression artifacts (however, I didn't check them for that long either).
     
  6. Nov 4, 2009 #1066 of 1342
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    Called TWC last night about the 8-blink TA issue. (After going through the automated menus and going to the 'music hold', my call was answered in under 1 minute - actually pretty impressive.)

    My issue was fixed in under 15 minutes - no transfers - the rep who answered the phone fixed the problem. His name was 'Greg' and he was very friendly and reasonably adept. (Anybody from TWC reading this - 5 stars for Greg.)

    Greg said they'd gotten an email just that morning about the TA's because of "abnormally high call volume" for TA's/CC's recently. The email was a troubleshooting guide for TA's. He said something about it being a powerpoint presentation for field technicians.

    After verifying my account was set up correctly, he followed the guide (basically just sending a hit to the TA and rebooting it), and everything worked.

    All in all, a pretty decent experience. If anybody else is having the 8-blink issue, they should be able to solve it pretty quickly if you call (at least in the Raleigh/Cary area).
     
  7. notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    Weird TA issue of the evening - a little before 9PM, all my SDV channels went black. TA kept a solid green light.

    If I go into the DVR diagnostics, everything *appears* somewhat normal - there's a frequency (675 Mhz and 651 Mhz are two examples), tuning status is 'Tuned: Success', there's signal lock and program lock, the TA diagnostics say 'switched', etc. But everything's black.

    This persists across rebooting the TA (which goes through its normal few minutes of 6 blinks before steadying.) Anyone seeen this before, and have ideas before/while I go sit on hold?

    Firmware is 1001, for what it's worth.
     
  8. charlesdf22

    charlesdf22 New Member

    17
    0
    Jun 14, 2003
    I have the same issue here in Raleigh. 2x TA's stopped working around 9pm. SDC channels are dead, but OTA channels work fine.

    Time to call TWC again...
     
  9. charlesdf22

    charlesdf22 New Member

    17
    0
    Jun 14, 2003
    Update....
    Announcement when calling in says:
    Technical difficulties with channels missing... aware of the issue and working to resolve the issue.
     
  10. Eggplant!

    Eggplant! New Member

    5
    0
    Feb 2, 2009
    Hillsborough...
    Getting the same thing here in Hillsborough. Two units, solid green light, no SDV channels. I think mine has been out since last night about this time, as an SDV channel failed to record at 10PM yesterday.

    TWC support told me it was a known issue, and engineers were working on it. :(
     
  11. notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    Hm, according to some posts on another forum, it sounds like it's a generic SDV issue; nothing specific to tuning adapters.
     
  12. mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    Had the same thing last night. After calling a few weeks ago when all three TA's went into 8-blink mode and then this weekend when certain channels weren't coming in (and being told they had to re-stage my Cable Cards), I opted to skip calling last night. Hope it clears up soon.
     
  13. Dec 3, 2009 #1073 of 1342
    BigInJapan

    BigInJapan New Member

    39
    1
    Aug 10, 2008
    Raleigh, NC
    I was in 8 blink mode for a little while here last week. Didn't bother to do anything about it. Just let it sit. Earlier this week, it went back to solid, but I was missing numerous SDV channels. And, oddly, HD versions of NBC and TNT were swapped (was getting TNT on 217 and NBC where TNT usually is). Rebooted the TiVo and all is well again. All the SDVs are back and TNT and NBC went back to where they're supposed to be.

    Don't really need a reply on this. Just posting my experience for the community's awareness.
     
  14. Dec 3, 2009 #1074 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    Well... I got the dreaded 8 blinks on the S3's TA. Going into TA Diags shows that it has lost its authorization. Made a call to TWC Customer Care and asked for the Cablecard helpdesk. It took about 15 mins of hold time but once I was connected to Mike, he had me fixed in about 5-7 mins. I asked if there was a direct number but he said no. Their hours are 10am-11pm.

    Mike indicated that this has been happening quite a bit and they are working on tracking down the problem.

    All fixed for now....
     
  15. Dec 3, 2009 #1075 of 1342
    dlfl

    dlfl Cranky old novice

    9,159
    836
    Jul 6, 2006
    Dayton OH
    Amazingly, when this happened to me 2 days ago, my TWC local CSR was able to fix it in one minute! Details ***here***.. She was unable to give me a very detailed description of what she did, just called it "rebooting".

    BTW, where do you find whether it's authorized in the TA diagnostics? Is this the same as needing "provisioning"? Or "Balancing"?
     
  16. Dec 3, 2009 #1076 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    If you go into TA Diags.... select next page... then select Tuning Resolver....

    The first item is Authorized: xxx

    The xxx should be 'Yes'.... mine was 'No' before Mike fixed it.

    The second line is OpStatus which should be 'Ready'.
     
  17. Dec 3, 2009 #1077 of 1342
    SugarBowl

    SugarBowl Member

    877
    15
    Jan 4, 2007
    north carolina
    I've noticed that about 3 of the HD channels here in Cary were unselected in the channels I receive screen. I think it was USAHD and the channel above and below that. I checked the channels, and then tuned to them in live tv. The guide said no guide data, and apparently un-selected the channel from channels i receive. Is anyone else seeing this behaviour?
     
  18. Dec 3, 2009 #1078 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Same 8 flash issue affected me tonight. Called CSR, got transferred to cable card help desk. Mike greeted me, and sent a hit and it's all back to normal.

    I'm glad that TWC has someone like Mike available, and hope he's being compensated for his knowledge/ability.
     
  19. Dec 3, 2009 #1079 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    USAHD is fine for me... and the two following it.
     
  20. Dec 3, 2009 #1080 of 1342
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    Well two of three have gone 8 blinky tonight. I'm getting tired of this stuff. No time to call tonight. Sigh...
     

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