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Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.
Is there a secret decoder ring for interpreting TA blink sequences?
Strange about the 6 blinks. That normally indicates a disconnected USB cord. The 8 Blinks though is something new installs normally see, since from what i have gathered, that indicates not active in the Head End.
That is consistent with my experience. The only time I saw 8 blinks was when my TA mysteriously lost provisioning.
yet we have no Firmware update yet? so Odd. Mine is still 801 on both in the GSO, NC area.
Actually it seem to go between 6 and 8 blinks (the pause between was strange) but after unplugging, letting them sit, and plugging back in, it's 8. So that's not provisioned, eh? I guess that means a call and asking for the cable card help desk because I sure as heck am not wasting my time trying to explain this to a first line CSR...
Bah. Been having the 8 blinks thing for several days now. No luck with powering off/on the TA. I guess I'll play with it some more before calling TWC...
And Bah again.
Edit: Cary, NC here.
I called. Took over 50 minutes to fix (30+ of that on hold). Basically they had to rehit them but they had me go to each one (I have three) and go through an unplug routine before they'd send the hits... No glitches since then so fingers crossed...
It appears the 8-blink-pause sequence means you have to have TWC re-provision ("hit") the TA. I haven't seen any other meaning to that sequence in any post so far.
BTW, mercurial, you got off easy. You only wasted 17 min. per TA. When this happened to me I wasted 4 hours on one TA.
Dang.... When mine did it... it only took about 10-15 mins to get it back up and running. Customer Care didnt bat an eye when I asked to be transferred to the Cablecard helpdesk and the guy there had me back up in just a few mins.
Maybe it will only take me that long the next time since I now know what 8 blinks means and that I need to ask for the Cablecard helpdesk (after my 4 hour "lesson"). My TWC CSR was no help on this at all. I had to call TiVo support and get transfered by them to the TWC Cable helpdesk. I wasted more than an hour just trying combinations of rebooting, power cycling TA and TiVo, and unconnecting/connecting the USB cable before I even called TWC, since those measures had always got the TA back for me before.
Finally, my understanding is the "hit" (reprovisioning) of the TA can be (maybe always is) done at the local TWC office. So why should it even be necessary to talk to the Cablecard helpdesk? Why can't you just ask the CSR to get your TA "hit" ? (Why can't the CSR recognize that 8-blinks means this and do the right thing -- oh, now I'm being unrealistic! )
I was out from earlier in the week until this afternoon as well. Called and briefly described the issue and said "probably need to talk to the CC helpdesk" Raleigh rep didn't ask for anything else just transferred me.
The cable card helpdesk guy didnt seem particularly pleased that I got transferred (or at least transferred that quick). He said in essence that my TA wasnt associated with anything anymore (and didnt know why). Quickly solved at that point.
Just wanted to pop in and report that since that firmware update, my TA has been rock solid. Hope it gets to the rest of you soon. (also hope I haven't just jinxed myself.)
Well, I asked to be transfered to the CC helpdesk immediately, the L1 CSR complied (I was surprised), and then the call was quickly answered (back in the regular queue). Yes, they transferred me back to the same support queue and hoped I wouldn't notice. So I rattled off that I had an issue with my TAs and that it appeared to be a provisioning issue and I got an, "Uhm... Let me transfer you to the CC helpdesk..."
That process took ~5 minutes. Then it was around ~30 waiting for a CC CSR to answer. Then I TOLD them that 8 blinks likely meant provisioning was missing and/or it needed to get hit and they still made me go through the whole routine on all three... Grrr....
Those people are actually not CSRs, & since it seems to be an issue with the eastern part of the Carolina region, they may have been trying to figure out why these TAs were going into this brick mode. You know, like seeing what the common issue & fix is for each. When you tried telling them about the provisioning, since it really isn't a provisioning, they probably needed you to look at them all for their records of this issue. Or LOL maybe they did not like your attitude. LOL no idea
When i have delt with those folks, they have all seemed to me, to have a very good grasp on TIVOs & other cable card products. Unlike the others you may have to deal with at TWC.
I Also recall one of them telling me there is only 4 of them Nation wide & that normally there are only two on the desk, except one day out of the week. LOL I could not get them to tell me what day that was. I imagine that's why there was a 30 minute hold.
BTW both of mine did the same thing & once they had me remove my USB & then Send a "Balancing Hit" to my account the lights went off on my TAs. Once i turned them on both were solid again & reconnected my USB cords, all my SDV were working again.
Still running the .0801 here on both of mine
Yeah they dont like getting cold transfers from what i gathered. I got the same feeling when they have cold transferred me to them as well.
Now see your issue was different then mine. Mine were still on the account & associated to it. Something very strange happened in NC to the TAs from what we are all hearing on this thread.
Another 8-blink TA in Cary, NC. Woke up to it this morning - it was fine last night.
My wife said everything seemed to be working, but I don't know how extensively she poked around (and I didn't have time to check it out before I left for work).
Sounds like a call to TWC is in my near future. Oh joy.
I would quibble that if a balancing or hitting them fixes the issue (as it seemed to do for you and me) then that's a provisioning issue. At some point down the line, provisioning information is out of whack and needs to be updated - even it it was just "lost" by the TA itself.
I would agree with you on that fact, but if they really dont know why it happened, then I would "ASSUME" LOL, that they would try to gain any & all information from the TAs they are seeing it with.
Count me in as another "8-blinker" in Cary, NC.
Took me three phone calls and two escalations before I finally got to the guy who knew exactly what I was talking about and knew exactly what to do.
The first 5 folks I talked with kept insisting that the only way to fix it was to send out a technician ("If all 4 of your tuning adapters went out at the same time then it MUST be a problem with your line", "All of your cable cards are provisioned correctly so I don't need to send a "hit" to your tuning adapters", "No, we've not seen anyone else with this problem", "Can you please remove the cable card from the tuning adapter" )
The guy who finally fixed it said that they were aware of the problem but were still trying to figure out what caused it. He referred to it as the TA going into "brick mode". It took us awhile to get all of the TA's rebooted and resync'ed, but he was very patient and methodical. I would have given him all 5's if I had been asked to provide customer feedback on him. The others would have gotten all 1's.
By the way, he said he monitors this forum and in particular this thread. They aren't allowed to post but he said that our posts help them to be aware of what's happening.