Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Jun 6, 2009 #921 of 1342
    mfogarty5

    mfogarty5 New Member

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    Apr 26, 2006

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    They want you to have a box so you can buy PPV movies and events easily.

    Most people don't realize they can get them to deduct the cost of a box from digital cable if they don't want it. Most CSRs have no idea it's possible to get digital cable without a box.

    It also changes the calculations for using TiVo.

    Right now I have 2 SA8300HDs which have a line item cost of $30(2 x 9.95 for DVR service + $10 for a second box). However, if I gave back both boxes I would save $40 a month because I can get them to deduct the price of the first box from the digital cable package.

    If you go to TWCs website below you will see that "Navigator+ for first outlet" is 10.26. "Navigator+ for additional outlets" is 9.26 which is what I pay on my second DVR. Now they won't deduct that full price because you are getting a "discount" by subscribing to digital cable and getting the box, but they should deduct around $8 or $9.

    http://www.timewarnercable.com/Carolinas/shop/pricing.html

    I had an SD Series2, but when I switched to HD I went with the TWC offering because of the looming SDV problem(and because the TiVo S3 was $700:D). Now that the resolver is out and about I'm thinking about getting TiVo again which is why I'm following the thread.
     
  2. Jun 13, 2009 #922 of 1342
    PiOed

    PiOed New Member

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    Jun 13, 2009
    Just installed by TiVo S3 and was told by TW that I had to rent two CableCards, install a tuner adapter, and update my service to what they are now calling their "basic" service which has 80+ channel and cost ~$80/ mo! Isn't this against the new FCC rules? Anybody else having this problem??
     
  3. Jun 13, 2009 #923 of 1342
    kevinivey

    kevinivey New Member

    77
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    Nov 7, 2002
    Columbia, SC
    first no one here knows where you at ,and every twc has different rules. Example here in South Carolina: Basic Cable $55.95,franchise fee $2.44, FCC Fee 0.07,Cable Card $5.00, and tax $4.50.
     
  4. Jun 17, 2009 #924 of 1342
    charlesdf22

    charlesdf22 New Member

    17
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    Jun 14, 2003
    Is anyone else in the Raleigh area having bad pixelation across all channels tonight?

    I have 2 TA's, 1 S3 and 1 HD and am experiencing the same thing.

    I've also been noticing that I can't tune into 262 or 267 9/10 times. I usually have to reboot the Tivo and Tuning Adapter several times for them to come in. The lock issues have been getting progressively worse over the months.

    Calling into support only gets the usual reboot my cable box (??), power cycle my TV (??) and what is a Tuning Adapter.


    Anyone else have any better method of getting support other than calling in?
     
  5. Jun 17, 2009 #925 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL

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    Working fine here... 262 and 267 tuned fine. Recording on 260 right now. What are your RDC and FDC signal levels in TA Diags?

    TiVo pixelation on SDV channels is a known issue that is being worked. TWC's STB's do not exhibit it... just TiVo.
     
  6. Jun 17, 2009 #926 of 1342
    charlesdf22

    charlesdf22 New Member

    17
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    Jun 14, 2003
    When it locks up again, I'll check. The wife gets angry when I muck with the TV's during her dancing shows. :)
     
  7. Jun 18, 2009 #927 of 1342
    KeithB

    KeithB New Member

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    Dec 12, 2008
    Charlotte
    This is the first time I've come back to visit the forum in a few months, and it was precisely this issue that drove my search. My TiVoHD requests something from the Tuning Adapter, the first few seconds of the SDV channel will appear (perfectly fine, too!) but then it loses communication with the TA and blanks the screen. I know it's lost comms with the TA because the TA Diagnostics screen always says "not available" whenever this happens. I upgraded to a better quality USB 2.0 cable (shorter, too) and the problem persists. Fortunately, this sequence of actions always recovers SDV:
    • disconnect USB from the TA
    • wait for TiVoHD to recognize the physical disconnect
    • reconnect the USB to the TA
    • wait for TiVoHD to see the physical reconnect
    Of course, when I'm not home and a scheduled SDV HD recording fails due to the USB comms failure, I'm a very unhappy :mad: camper. I don't know whether it's the fault of the TiVoHD or the Cisco TA or both, and I don't care either. USB communications protocols have been around long enough that this should NOT be an issue from either device. The Broadcom 5354 SoC in the Asus WL-520gu wireless router had USB reconnect timeout issues which OpenWRT Linux developers worked around in 2007. I wonder if a similar issue is occurring with the Broadcom SoC in our TivoHD units?
     
  8. Jun 19, 2009 #928 of 1342
    jacksonian

    jacksonian New Member

    252
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    Nov 3, 2003
    North Carolina
    Anybody in the Triad, NC area having trouble with their TA's this week? I've lost all my SDV channels on both of my S3's. I know we had some bad electrical storms while I was gone on vacation and the power went out, but I don't know if that had anything to do with it. This is the first time I've lost ALL of my SDV channels for an extended time period.
     
  9. Jun 23, 2009 #929 of 1342
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

    49
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    Nov 26, 2007
    Long Island, NY
    Can people tell me what type of Cable Boxes their Cable provider uses (what standard for two-way communication their Cable Provider uses). Cablevision of Woodbury Long Island, NY uses a Scientific Atlanta Explorer SA4250HD. I want to try and determine if there are different Firmware Versions for the Cisco TA for different Cable Systems. I was told this by a Cable Rep, but I have my doubts. I find it hard to believe that a Scientific Atlanta / Cisco system would need different firmware in their TAs.:confused:
     
  10. Jun 25, 2009 #930 of 1342
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

    49
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    Nov 26, 2007
    Long Island, NY
    Can anyone answer who told them that the TA firmware upgrade from version 070* to 080* and above was for the reboot issues that are described in the TA threads, or did the upgrade just happen to coincide with the resolution of the reboot issues? I have been getting conflicting information from my Cable Reps. and even SA/Cisco themselves:eek:
     
  11. Jun 25, 2009 #931 of 1342
    KeithB

    KeithB New Member

    156
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    Dec 12, 2008
    Charlotte
    Firmware 0701 experienced reboots approximately every three days at my house. Firmware 0801 resolved this problem. Now it's TiVoHD's USB communications with the Cisco TA that are troublesome. :(
     
  12. Jun 30, 2009 #932 of 1342
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    We have had SDV in my area for at least a couple of years and I have had a TA for a couple of months and yesterday I get a letter from TWC announcing that they are rolling out SDV in my area and listing the channels moving to SDV (which does not appear to include channels that were ALREADY SDV). Better late then never I suppose. It also offers a "solution" for people that have CableCards in devices other than Tivos.
    I scanned the letter to pdf if anyone is interested in reading it.
     

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  13. Jun 30, 2009 #933 of 1342
    dotBob

    dotBob New Member

    10
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    Dec 22, 2008
    Greensboro, NC
    Same for me in the Greensboro area.
     
  14. Jul 23, 2009 #934 of 1342
    RTPGiants

    RTPGiants Member

    125
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    Mar 12, 2007
    Durham, NC
    After a good run with the TA, this week we're back to random problems.

    Aside from just "no signal available"'ing FXHD this week, it also managed to drop the signal completely in the last 5 minutes of a SciFiHD and BBCA program.
     
  15. Aug 2, 2009 #935 of 1342
    notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    Is the pixelization seen on SDV channels due to the TA (RDU):

    • occasional pixelized blips in the signal, audio is fine
    • completely pixelated, audio skips, unwatchable

    I thought it was the former, as that's what I've historically seen. However, starting this weekend, I've seen the latter on multiple SDV channels (MLBHD, FXHD), and it's really annoying.

    I thought at first it might be noise/too much signal due to the amplified splitter I installed a week ago, but splitting the signal back down to where it's at strength 50/SNR 30dB, and it still persists on some specific channels (while most others are fine.)
     
  16. Aug 3, 2009 #936 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL

    Per my last conversation with Tech Ops, they still dont know what is causing it. Cisco and TiVo are engaged and trying to figure it out. The problem doesnt occur with TWC's hardware... only TiVo. My guess is that there is something in the transport stream generated by the Cisco GQAM Edge modulators that is tripping up the TiVo.

    One thing to note... for you, do the glitches seem to cluster around the top and bottom of the hour (right when you would expect others to be changing channels.....). That is what I see.
     
  17. Aug 3, 2009 #937 of 1342
    dlfl

    dlfl Cranky old novice

    9,098
    810
    Jul 6, 2006
    Dayton OH
    If they determine changes needed in the edge modulators or TA, what are the odds these changes will be automatically pushed throughout the rest of the TWC system? Or will users have to nag them?
     
  18. Aug 3, 2009 #938 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    No way to know.... Are you seeing the problem there in Ohio? Is your SDV system using Cisco GQAM's? Not all SA/Cisco Head Ends use a Cisco SDV solution... many are using Big Band Networks (such as TWC Austin).

    I personally believe the 'fault' will lie in the TiVo software. This problem strongly resembles the pixelation issue that S3 (not the THD) had in the early days that impacted encrypted content that was fixed by a TiVO SW update.
     
  19. Aug 3, 2009 #939 of 1342
    dlfl

    dlfl Cranky old novice

    9,098
    810
    Jul 6, 2006
    Dayton OH
    Don't know what edge equipment our system uses.

    I experience a relatively minor level of video and audio artifacts, with RS Uncorrected Errors always zero or very small. I wonder whether it's in the program signal or the equipment. I also occasionally experience failure to tune with Signal Lock = Yes and Program Lock = No. This is always corrected by just forcing a re-tune. If these problems stay at their current low level, I can live with them. But if a fix is found that improves the situation in the Carolinas, I would like to think it would be spread across the entire TWC system.

    The real thrust of my question is how much can we rely on TWC to conscientiously distribute fixes throughout their system? I'm doubtful because these problems apparently only affect a small percentage of their customers, and I've already seen from personal experience that most of their personnel don't seem to have a clue about TiVo's or Tuning Adapters. My cableCARD diagnostics screens indicate an OS Build date in May 2006 (!). So I have to wonder if my TWC office has failed to push the updates. However, I'm reluctant to ping them about it -- I'm afraid they could make things worse if they start messing with it without knowing what they're doing -- given that my system is working "well enough" (not perfectly) now.
     
  20. Aug 3, 2009 #940 of 1342
    notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    What I saw last night was pretty much constant up until 10PM, at which point it became garbled every few minutes randomly. Both RS values remained at 0, signal strength 100, SNR 37dB.

    Earlier in the weekend, I didn't leave it on the channel long enough to see how long it lasted.
     

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