Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. May 2, 2009 #861 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC

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    Well, as of this evening, I can receive no SDV channels. Solid light on the TA, but was unable to enter TA diags. Power cycled TA. Came back up with solid light. Diags now work and look fine based on what I recall from before. Rebooted TiVo. No help. Waited a half hour just to be sure it didnt need to re-download a channel map or something, but no joy. Cant tune any of the SDV channels. Cablecards and TA show Authorized. Time to call TWC.
     
  2. May 2, 2009 #862 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    Suggest you pull power from both TA and TiVo... also unplug USB cable. Power up TA and TiVo... Once TA has solid light and TiVo has completely rebooted... plug in USB cable. This procedure usually works.
     
  3. May 2, 2009 #863 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    The CSR wanted me to do what I had already done, which was power cycle both devices one at a time. I went ahead and did it again, but took your advice and pulled the USB cable while they were rebooting. Once both boxes were back up I plugged the USB back in and I'm back in business.
     
  4. May 2, 2009 #864 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    Great!!!!
     
  5. May 4, 2009 #865 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC

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    Any TWC techs out there? The CSR's don't know how to reauthorize my TA. I have yet to get one that even knows what a TA is. I have told them over and over it isn't my TA but they are sending a truck with 2 new TA's later this week. Yea, one TA is dead but the other is just not authorized. Has to be something they can do at the office to fix this. Any help?
     
  6. May 5, 2009 #866 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    So it's been a bunch of weeks now and still some TA issues. For the most part it's ok. However, still pixelation issues when watching or recording on some channels (Discovery HD, FXHD, especially) only on SDV channels. And when it does this, it only gets corrected errors, not uncorrected.

    However, annoyingly it'll still sometimes just fail to record with "the signal was not available" in the recording history. This almost makes SDV recording a deal breaker as my wife doesn't trust it (failing the wife test is doom for electronics).
     
  7. May 6, 2009 #867 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    You might consider adding your location to your profile..... TWC Raleigh is aware of the pixelation issue on SDV channels and some experiments are ongoing. Ive also seen two occurences the 'video signal not available' problem. Both were on SDV channels (USAHD and DSCHD). I have a loaner 8300 sitting beside the TiVo and have found that the pixelation events are only on the TiVo (8300 recordings are clean) and as you said... RS Uncorrected remains at 0 when they occur. Also... pay attention to the timer in the tuner diags... I noticed that the pixelation events during the recording reset the timer to zero as if TiVo did a 'retune' of the channel. This retune may be the source of the pixelation. Both my TiVo's (one S3 and one THD) exhibit the same pixelation events at exactly the same time and pattern...

    My gut tells me that TA may be sending an 'update tuning' message to TiVo causing it to retune although the frequency and PID didnt change. However... its just a guess at this point. It could also be that there is something in the MPEG stream that is freaking out the TiVo. It would seem unlikely that it is an RF issue.
     
  8. May 6, 2009 #868 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    My dead TA was swapped with a new one and I was up and tuning and less than 5 mins. No firmware update. The strangest part was my one that was not authorized at 3:06pm today, became authorized on its own before the tech showed up. I asked him what I should say on the phone should this happen again and he had no clue. No clue at all how to troubleshoot. Oh well, I'm golden on both TAs for now. fingers crossed.
     
  9. May 6, 2009 #869 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Argh, now my TA is screwing up one whole tuner. On one tuner, I can tune as usual. On the other tuner, I can tune things like WRAL-HD, etc. but even the non-HD SciFi, Fx, etc. is toast. No problems on my Series 2 Tivo with those channels.

    Edit ... actually this is wrong. Turns out neither tuner can tune SDV or the standard SciFi, FX, etc. I'll investigate more later, but it is recording a non SDV HD recording right now.


    Further edit ... One solid green light on the TA. In diagnostics, when tuned to a channel like 50, it says signal is 100% and that it's tuned fine. No errors, etc. Just doesn't display anything (black screen). Same deal with SDV channels.

    What a giant PITA this has turned out to be.
     
  10. May 6, 2009 #870 of 1342
    SugarBowl

    SugarBowl Member

    877
    15
    Jan 4, 2007
    north carolina
    My TA is not working at all this evening.

    I couldn't even get the TA diagnostics screen to come up. After a few reboots and unplugs, the diagnostic screen comes up, but the TA is just blinking its green light nonstop.
     
  11. May 6, 2009 #871 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    Mine was doing that too. The TA documentation says that means call your cable provider. In the TA diag screen...go to page two and then select Tuner resolver. What is your status and opstatus?
     
  12. May 6, 2009 #872 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Reboot Tivo, reboot TA, unplug TA from Tivo, replug, and all is working again for now.
     
  13. May 7, 2009 #873 of 1342
    SugarBowl

    SugarBowl Member

    877
    15
    Jan 4, 2007
    north carolina
    Another reboot and power off of the TA got it working. The Tivo displayed an
    "Acquiring channel map information" screen for about 5 minutes then it started working.
     
  14. May 12, 2009 #874 of 1342
    Reward

    Reward New Member

    9
    0
    Nov 5, 2008
    Raleigh, NC
    I have to reboot my TA every two days when watching SDV channels.

    I've had the TA about two months or so and this just started happening the past week.

    Are other people seeing the same thing?
     
  15. May 12, 2009 #875 of 1342
    crazzeto

    crazzeto New Member

    30
    0
    Feb 25, 2009
    Morrisville, NC
    Anyone experienceing long periods of channel drops or freezes while watching SDTV channels with the TA? Frequently when I turn on my TV I'll have video data frozen on the screen, changing channels fixes the the problem. When recording stuff off SDTV channels I'll get 10/15 minute signal drops in the recordings. There are also all kinds of artifacts, like brife audio and video drops throughout.
     
  16. May 12, 2009 #876 of 1342
    TiVolunteer

    TiVolunteer lotta lurk rare post

    282
    2
    Jul 10, 2001
    Cary, NC
    Yep, seeing the same thing. Only on SDTV channels. SCSIRAID mentioned that he was seeing the same thing in an earlier post . He also said that Time Warner was aware of it and investigating.
     
  17. May 13, 2009 #877 of 1342
    Hokie Fan

    Hokie Fan New Member

    4
    0
    Sep 26, 2006
    Columbia, SC
    Or at least that's what I hope is happening. I've been signed up (and repeatedly signing up) on the TWC Carolina's website since January of this year and I have never received an email about Tuning Adapters being available. Finally I got fed up and called in to request an install, after much bumbling they scheduled an appointment to install the Tuning Adapters tomorrow. Curiously the automated system said I was scheduled for an appointment to "downgrade" my service but I called back and confirmed that the work order said, "Install Tuning Adapter." Wish me luck.

    Other Columbia SC area people might want to just call and make a fuss as I've still not received any information from the web-based pre-order I made.
     
  18. May 21, 2009 #878 of 1342
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    Anybody hear anything new about this?

    My wife recorded something on USA-HD. On playback the next day, she found that the first 20 minutes were fine, but then the picture froze and audio dropped out. After a while (she fast forwarded for a bit), the picture came back, but the audio never did.

    We don't use the SDV channels very much (pretty rarely, in fact), but otherwise we haven't noticed any problems.
     
  19. May 21, 2009 #879 of 1342
    NIGHT STALKER

    NIGHT STALKER New Member

    30
    0
    Feb 5, 2009
    Lexington, SC
    Yes, you are going to have to pitch a ***** to get a TA installed. I was on the "list" for a year to get one. I read here that someone in Columbia had got theirs, and I just got fed up and ordered an install. It took a two week wait, but I finally have it. I've been pretty good about service issues, not many so far. But, I'm adding the DVR expander next week so who knows!
    Anyone with new info on the MRV issues with TA's??



    GO HOKIES!
     
  20. May 28, 2009 #880 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    Is everyone pretty much seeing TWC in the Carolinas installing M cards or are S cards starting to show up again?
     

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