Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Apr 14, 2009 #821 of 1342
    ccb718

    ccb718 New Member

    6
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    Nov 4, 2008

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    Since TWC changed out my TA last week after I had recieved a defective box, I've really not had any difficulties except those occasional glitches and freezes. BUT... they've been happening on some other non SVD and HD channels on TV's that have no TIVO. I have attributed it to weather issues we've had here lately. I will continue to keep track of it though and use your suggestion on checking the problem.

    BTW...I really think I'm one of the chosen few here in Fayetteville that have a TA...the TWC installer who brought out my TA said it was the first he had ever dealt with but did at least know about what it was supposed to do and how to install it. He also said he was afraid when he read the ticket that they wouldn't have one to replace the bad one with...but it was one of 4.

    Thanks for putting up with the long post and thanks to all for having the site...it's a wealth of information.
     
  2. Apr 14, 2009 #822 of 1342
    KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    After the spouse was fast asleep last night, I tried viewing the TA diagnostics screen, but TiVo said it wasn't available. Knowing this indicates a USB communications snafu between the TiVo and the TA, I rebooted the TiVo. (I really hate the lengthy time required :( for the TiVo HD to reboot. I don't think I ever had to reboot my Series 1 except for those times I fubared something hacking it. ;) )

    Since rebooting, it seems the majority of the HD channels in the 200-289 range are successfully tuning again. I suspect there are bugs in the USB communication between TiVo and the TA, but have no idea which device (if not both!) is the culprit. It might be time to install a higher-quality short USB cable, as well. Anyone have any good suggestions?
     
  3. Apr 14, 2009 #823 of 1342
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    Seeing pixelation on DSC-HD - Signal Strength 95-100, RS Uncorrected 0, RS Corrected 58.

    So waht does that mean? :D
     
  4. Apr 14, 2009 #824 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,347
    3
    Feb 2, 2003
    Vero Beach, FL
    That means that the TiVo found no errors in the stream that it couldnt correct (Thats the RS Corrected and Uncorrected numbers). The pixelation did not originate between the modulator at the head end and your TiVo... It must have origintated upstream from there... in the head end network or satellite receiver or at Discovery Channel.
     
  5. Apr 15, 2009 #825 of 1342
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC

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    Considering how consistent it is with DSC-HD, TLC-HD, and APL-HD (haven't checked their diags), then how does one get it fixed? I assum if it's the true head-end or sat feed, they'd have to get a lot of complaints but if it's some random spot between me and there, I have little faith of ever getting them to fix it.
     
  6. Apr 15, 2009 #826 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,347
    3
    Feb 2, 2003
    Vero Beach, FL
    Do you have two TiVo's? If so do some recordings on both and verify that dropouts on one repeat exactly on the other.... Even better.. if you also have an 8300 and can duplicate there. Call service, ask for a TWC tech and not a contractor... escalate to supervisor... That is what I did when NatGeo was messed up.

    I had APLHD problems but they seem to have cleared up. I also have issues with DSCHD.
     
  7. Apr 15, 2009 #827 of 1342
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    I have three TiVos (2x S3, 1x THD) - well five if we count the S2DTs but the issue is it always seems to happen when I'm browsing live. I moved over a bunch of SPs to the new HD channels last night. Once I see it showing up on them, I'll try duplicating it on another box and see if I can get some traction. It's annoying as hell but hard to find time to track down properly (when you have to involve TWC) since it's "just television"...

    Thanks.
     
  8. Apr 15, 2009 #828 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    I'm having some pixelation on some channels as well, but I have discovered something that does not give me a warm fuzzy feeling. Although there are only certain channels that give me serious pixelation issues, (TBSHD and FoodHD), I have discovered that its ALWAYS tuner 0 in DVR Diagnostics that shows the high error rates (uncorrected and corrected). I have yet to see any errors on the second tuner. Are the designations of tuner 0 and tuner 1 actually "hard coded" to the physical tuners in the Tivo, or is the same physical tuner not always "Tuner 0"? Anyone know?
     
  9. Apr 18, 2009 #829 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    How we doing Carolians? We haven't been on page 2 for a long time. No news is good news?

    My TA's have operated almost perfectly. Couldn't be more pleased.
     
  10. Apr 18, 2009 #830 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Working great. Few hiccups the first week, but working as advertised since. Now if I could just get a handle on the pixelation issue...
     
  11. Apr 19, 2009 #831 of 1342
    KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    I suspect my SDV tuning problems are caused by unbalanced signals coming into my house. The TWC lineman who visited two weeks ago observed things weren't level across all frequencies, but nothing has really improved since his visit. I replaced my inexpensive distribution amplifier with a higher-quality unit, and also replaced the USB cable with a better one. Still the TiVo regularly fails to tune (and record!) HD channels and reports them "temporarily unavailable". Voice mail messages left for David Krueger and Matt Corbett in the Charlotte office haven't generated any callbacks, either. :( I guess my next calls have to go higher up in the Charlotte organization, or maybe I'll see if Dorain Jacobs can help.
     
  12. Apr 19, 2009 #832 of 1342
    rexer99

    rexer99 New Member

    15
    0
    Sep 29, 2007
    Lexington, SC
    After several weeks of problem-free operation, for some reason I now have the eight (8) flash sequence on the LED of my TA. I think I have tried every restart/reboot sequence, but I may be wrong. Is there a consensus on the best way to fix this problem? I apologize if this has been fully addressed elsewhere. If so, please point me in the right direction. I have read several posts complaining about the problem, but I could not find a definitive solution. I have a Series 3 HD with TWC in Lexington, SC. Thanks for any help.
     
  13. Apr 19, 2009 #833 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,347
    3
    Feb 2, 2003
    Vero Beach, FL
    IIRC 8 flashes is means the box isnt authorized. You will need to call TWC and get them to fix your account. You will probably want to get the 'MAC' addresses off the back of the unit before you call.
     
  14. Apr 19, 2009 #834 of 1342
    rexer99

    rexer99 New Member

    15
    0
    Sep 29, 2007
    Lexington, SC
    Thanks. Any particular "buzz words" to use so they will actually have some idea what I am calling about?
     
  15. Apr 19, 2009 #835 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,347
    3
    Feb 2, 2003
    Vero Beach, FL
    I would tell them that you are a TiVo cablecard customer with a Tuning Adapter and that the Tuning Adapter has stopped working and is flashing an 8 blinks pattern. I would then say that I heard from good sources that it means that the Tuning Adapter may not be properly set up on my account. Give them the eMAC number and tell 'em to fix it and make it snappy :D
     
  16. Apr 19, 2009 #836 of 1342
    kevinivey

    kevinivey New Member

    77
    0
    Nov 7, 2002
    Columbia, SC
    I reduced my signal from 100% to 50% ,and pixelation issues have disappeared entirely. go figure! 38db avg. with amp ,and 30db without amp.
     
  17. Apr 19, 2009 #837 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Then I may try that. My signal runs 95-100. What kind of attenuator did you use?
     
  18. Apr 19, 2009 #838 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,347
    3
    Feb 2, 2003
    Vero Beach, FL
    The S3 really doesnt like high signal levels... The THD is much more forgiving. I have a 6db attenuator on my S3 and it calms down pretty much all the RS Uncorrected issues. The majority of my channels come in at about 90-95 with only the SDV stuff coming in at 100. 34db SNR.
     
  19. Apr 19, 2009 #839 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Hmmm. So cooling the signal to my THD down a bit may not help.
    Any theories on why the SDV channels would be hotter? It is, in fact, only SDV channels that I'm having issues with..
     
  20. Apr 19, 2009 #840 of 1342
    kevinivey

    kevinivey New Member

    77
    0
    Nov 7, 2002
    Columbia, SC
    I figured I would just remove the amp , and then check . I considered adding a attenuator, but looks like I didn't need one. I do have a 3 way splitter and it's loss is -7db.
     

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