Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Mar 10, 2009 #481 of 1342
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC

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    Well, that all more or less jives with what appears to have happened in NC, but certainly not in SC. 2/18 was 3 weeks ago and as far as I know, no phase of the roll-out has even started here yet.
     
  2. Mar 10, 2009 #482 of 1342
    NIGHT STALKER

    NIGHT STALKER New Member

    30
    0
    Feb 5, 2009
    Lexington, SC
    Spoke with an upper level CS rep yesterday about a billing issue. While on the phone I asked about TA's. His response was "coming soon!" He also said I was on the list to receive a TA and sent another request to confirm my status??





    "Head.....meet wall"
     
  3. Mar 10, 2009 #483 of 1342
    carys

    carys New Member

    12
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    Feb 19, 2009
    Raleigh, NC
    So I filed my BBB complaint on Friday night, got email from BBB this morning, call from TWC at noon today, and scheduled for install Wednesday afternoon.
     
  4. Mar 10, 2009 #484 of 1342
    jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC

    I assumed that most all of that applied to NC. Seems like they decided to rollout there and once that is complete or under control, move to SC. Oh well, maybe it means fewer install issues for us.
     
  5. Mar 10, 2009 #485 of 1342
    Hue

    Hue New Member

    5
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    Mar 6, 2009
    Gastonia, NC

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    I finished up all my work and went in to check out the new SDV channels last night around 8:30pm. I switched on and while everything was powering up went to the kitchen for a few minutes. When I came back I had a frozen picture tuned to Comedy Central. No response from the remote and eventually unplugged the Tivo...

    The TA immediately started flashing...continued to flash while the TiVo was restarting...Everything came back up and the light stopped flashing as soon as the Tivo went into its intro video.

    No problems the rest of the evening...although I was getting alot of stuttering, hiccups and pixelation regularly on SCIFI. So is that due to the TA, SDV in general, the New Wiring they installed, or the amp they put on the line... I still had 701 firmware when I went to bed around 10:00pm. Is the 801 update something you have to request or something being pushed out to all TAs on the system?

    A side complaint...I wasn't too thrilled with how LARGE the stupid adapter is...and it's Wall-Wart plug just barely had room to be plugged into my already overburdened power strip...
     
  6. Mar 10, 2009 #486 of 1342
    ddstreet

    ddstreet New Member

    37
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    Nov 16, 2006
    Raleigh, NC
    So far, I've still had absolutely no problems with the TA, no reboots or program interruptions. I did check the TA diags screen and it is at firmware level 801 so maybe I got one that already had the new/fixed firmware in it (I got it on March 3).
     
  7. Mar 10, 2009 #487 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    If you only got the TA on 3/3 then you didnt have time to see the problem. If you check your BOOT time it is probably 3/4 at 4:56pm or thereabouts. That is when 801 was pushed. Im surprised you didnt see a TA Connected screen when it was pushed though.... unless they updated yours before bringing it out.
     
  8. Mar 10, 2009 #488 of 1342
    JC Fedorczyk

    JC Fedorczyk New Member

    68
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    Oct 13, 2008
    Huntersville...
    so when are they going to get these TAs out to the rest of us that aren't on the beta program?
     
  9. Mar 10, 2009 #489 of 1342
    ncsu1

    ncsu1 New Member

    14
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    Mar 5, 2009
    Raleigh 27607
    Currently i am being told that there is no M cards available in Raleigh, i had an appointment yesterday at 10 -12... at 11 we received a call saying that no M cards were available and that we would get a call back tomorrow ( still waiting for that call) i honestly think its all a ploy to keep us using there pos hddvr they offer so now my question is where have all the M cards gone also my appointment was made last Wednesday so in 6 days they cant come up with 2 little M cards ? i find this rather questionable anyone else have this much trouble getting M cards (both reps i talked to said they had plenty of s cards but that wasnt what i needed) did they really think i was gonna ask for s cards so i could pay double?
     
  10. Mar 10, 2009 #490 of 1342
    ddstreet

    ddstreet New Member

    37
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    Nov 16, 2006
    Raleigh, NC
    When I got my TivoHD (many months ago), the TWC rep I talked to *sweared* that they had only S-Cards. I told her I was sure they did have M-Cards, because I knew many people in the area with M-Cards. She got huffy and kept telling me I didn't know what I was talking about, they only have S-Cards. So I said, ok whatever - gimme S-Cards. When the installer showed up, they had a M-Card for me and they said almost all the installers in the area are contractors and have all their own M-Cards that they do not get from TWC. He said they were only ordering M-Cards from now on, since there was no point in ordering new S-Cards. The installer didn't know why the TWC rep would have thought they could tell me if I got S-Cards or M-Cards, since it's up to the installer to provide the CableCards. So even if the clueless TWC rep insists you'll get S-Cards, they most likely have no idea what they're talking about and the installer will bring an M-Card. But since it's our wonderful local government-approved cable monopoly, who never really want to tell you what is really going on (or maybe actually doesn't know what the heck is going on), you really never know what you will get as far as "customer service" ;-)
     
  11. Mar 10, 2009 #491 of 1342
    RTPGiants

    RTPGiants Member

    125
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    Mar 12, 2007
    Durham, NC
    I hate to do Internet speak, but "this". I had that exact same experience when I ordered the cards. Anxiously awaiting a TA phone call...trying not to have to file a BBB complaint.
     
  12. Mar 10, 2009 #492 of 1342
    jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC
    I can't believe it. I submitted another TA request this morning and got the standard email response saying it would be sometime in March....wouldn't you know....TWC calls me on my cell about a min ago and says when can we come out to install your TA. I'm still in disbelief. My appt is set for Mon 3/16. Wow!
     
  13. Mar 10, 2009 #493 of 1342
    gbronzer

    gbronzer New Member

    29
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    May 19, 2006
    Huntersville...
    At least the form worked for you, the page keeps giving me an error when I submit it. I called them and they said it was a known problem. Then they graciously took my info and said they'd enter it in the page when it was back up. I'm not holding my breath, that's for sure.
     
  14. Mar 10, 2009 #494 of 1342
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    Where are you located? This was at least the third time I have submitted the form in the last 3 months.
     
  15. Mar 10, 2009 #495 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Nice! I have now submitted that form 4 months in a row (and got 4 "coming this month" responses), and filed a complaint with the FCC and the BBB and I got exactly jack so far. But, maybe they are actually going to roll them out now here. Or the installer could show up to your house empty handed and tell you they don't have tuning adapters yet, which has happened, as we all know. Seeing is believing. Fingers crossed, and all that.
     
  16. Mar 10, 2009 #496 of 1342
    Iceback

    Iceback New Member

    20
    0
    Oct 11, 2006
    Charlotte NC
    I've been on the road since an hour after the install so I thought I'd post this. I'm in Charlotte and filed a BB complaint late Thursday. First thing Friday New Tech group supervisor Krueger called to set up the install Monday. Install was painless on Monday, and they were in and out with 2 TAs to 2 Tivos in about a half an hour. I had talked to supervisor Krueger and he was very knowledgeable about TAs and the firmware update. When asked why TW Carolina was so late in deploying TAs he said it had to do with the operating system running the cable system in NC... said that the TA was designed for another operating system and they have had to make some accommodations to get them to work properly... like trying to run a Vista program on an XP machine (his words). Said I should get 801 almost immediately and that there were less than 20 TAs deployed in the Charlotte area. Hope this helps... I won't be home until Friday, so I'll have to see if the firmware has been updated.
     
  17. Mar 11, 2009 #497 of 1342
    KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    :up:

    Here's a very important request for everyone - please update your TivoCommunity user profile to include your city, suburb, or at least your state. It helps other TiVo users immensely when reading your messages. Thanks. :)
     
  18. Mar 11, 2009 #498 of 1342
    wtherrell

    wtherrell Active Member

    672
    77
    Dec 23, 2004
    Huntersville...
    Got mine installed on 3-10. Has been working ok since.
    I'll take a look to see if I can see what firmware level is.
    It was the phone calls I made that got it expedited instead of the online form.
    I called sales and after several hand-offs got hold of the advanced TA team. David Krueger called a couple days later! SA1520 is nearly as large as my first Tivo.
     
  19. Mar 11, 2009 #499 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Yikes:eek: That's gonna go over like a ton of bricks with the wife. She already thinks we have too much electronics crap in the living room :rolleyes:
     
  20. Mar 11, 2009 #500 of 1342
    langsbr

    langsbr New Member

    25
    0
    Jan 19, 2008
    Columbia, SC
    HOLY SNAP! I missed the call but I got a VM from TWC to have a Tuning Adapter installed! Has hell frozen over? Have any other people in Columbia, SC or the surrounding areas been contacted?

    I'm hating life right now because my TV is in the shop! I may have to break down and buy another one for now!
     

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