Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Mar 2, 2009 #361 of 1342
    kevinivey

    kevinivey New Member

    77
    0
    Nov 7, 2002
    Columbia, SC

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    My BBB Complaint was settled because TWC lied to them saying that tuners have been available for a extended period of time ,and all I had to do is sign up. Uhh, that is not how it works in Columbia, SC.

    I called in to the TWC local number and was told by the csr that they were awaiting testing results from Austin. I mean where does this stuff come from?
     
  2. Mar 2, 2009 #362 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    It appears that a lot of CSR's go off script when they really shouldnt. In my opinion.. .they would be better off saying 'I dont know' rather than making some crud up that the customer knows is BS. Those 'I dont know' answers could be escalated and a proper answer gotten into the script.
     
  3. Mar 2, 2009 #363 of 1342
    BigBearf

    BigBearf New Member

    231
    0
    Aug 17, 2005
    Madoverlord,
    I initially got the head cable tech Robert Thomas to come to our condo about 6 months ago. Robert and I hit it off with the M-Card installs on two TivoHDs. I had all the info including the screen shots copied and available and he was happy to have everything ready to go. I think we both learned a lot that AM.

    Secondly, I asked him about the SDV adapters that day and asked to be put on a beta tester list if possible. I have emailed him monthly regarding adapter status.
    His email address is:
    robert.thomas2@twcable.com

    Hope this helps,
    BigBearf
     
  4. Mar 3, 2009 #364 of 1342
    KeithB

    KeithB New Member

    156
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    Dec 12, 2008
    Charlotte
    Looks like TWC Columbia used option (b) above... unfortunately that's no big surprise. :thumbsdown:
     
  5. Mar 3, 2009 #365 of 1342
    jrouse22

    jrouse22 New Member

    6
    0
    Mar 3, 2009
    Raleigh, NC

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    Ok I just got my Tivo a couple days ago. I just stumbeled across the site and have some questions since I'm new.

    TWC is coming out to install 2 cable cards in my Tivo today. I'm hoping this will give me channel info for the network channels in HD; CBS, Fox, etc.

    My plan is to just have basic cable and be able to record the network channels in HD. Is there anything else I'm missing? This should work right?
     
  6. Mar 3, 2009 #366 of 1342
    ddstreet

    ddstreet New Member

    37
    0
    Nov 16, 2006
    Raleigh, NC
    Well "basic" cable is actually all analog, so if you're getting Cablecard(s) then you have digital cable which is more than "basic". But sure, just the "basic" digital cable package is fine and you'll get the major network stations in HD. You won't get any of the new HD channels that they have been adding, and some of the standard-def channels will be missing too.

    Basically after they put the cablecard in, if you're happy with the channels you get, then you're good. If you want some of the channels that you'll be missing, then you need a Tuning Adapter.
     
  7. Mar 3, 2009 #367 of 1342
    jrouse22

    jrouse22 New Member

    6
    0
    Mar 3, 2009
    Raleigh, NC
    Yea I pretty much just want to pay the lowest price, i think it's around 14 bucks, for cable. And get the network TV in HD.
     
  8. Mar 3, 2009 #368 of 1342
    supernova

    supernova New Member

    49
    0
    Jan 1, 2004
    Durham,...
    I think you at least have to pay for a digital tier, and there is a monthly fee for each cable card as well. It might be cheaper in the long run to get an OTA HD antenna for teh loval HD channels and the most basic cable package without paying the digital tier fee.
    I'd be pretty surprised if you can get away for that cheap but somebody else can step in, or better yet just call and ask them.
     
  9. Mar 3, 2009 #369 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    Yea... I agree. I will be surprised if they let him have cablecards without signing up for digital cable. An antenna would be the way to go if they wont provide the cablecard with basic. The other alternative would be a Tuning Adapter. It will provide the capability he seeks.... but whether they would provide one without signing up for digital cable would be questionable.
     
  10. Mar 3, 2009 #370 of 1342
    jrouse22

    jrouse22 New Member

    6
    0
    Mar 3, 2009
    Raleigh, NC

    Yea I have a feeling this might be the case. They installed them today although I'm not home. I'll see what happens when I try to drop to basic cable.

    I requested a tuning adapter thru the TWC website last Thursday, but as of yet have received no information or even a conformation email saying they got my request. Should I try again?
     
  11. Mar 3, 2009 #371 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    What website did you use?
     
  12. Mar 3, 2009 #372 of 1342
    jrouse22

    jrouse22 New Member

    6
    0
    Mar 3, 2009
    Raleigh, NC
    ww.timewarnercable.com/Carolinas/learn/cable/sdv/ordersdv.html
     
  13. Mar 3, 2009 #373 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    Hadnt seen that one before... Looks like the other link from the forum now maps to that page too....
     
  14. Mar 3, 2009 #374 of 1342
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    The last two times I submitted a request using that URL I got no confirmation e-mail either, but I cant find any other way to submit a request. That appears to be the only link now.
     
  15. Mar 3, 2009 #375 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Couple questions on the TA. I had gotten a letter in December and signed up on the webpage listed in the letter. I have not heard anything since. Do I need to re-register somewhere?

    Second, could someone explain the hookup of the TA to me? I've seen a few pictures, but some people here seem to imply it attaches to the cablecard, others say to Tivo itself, what's the actual physical hookup? I currently have a single MCard cable card.

    Additionally, TWC's signal into my house is pretty weak. It's split 3 ways at the main, and then split again near the HD TV (all with high quality splitters). If I split the signal again that's currently going to TivoHD (or use a 3-way), the loss is too much and I won't get any HD channels. This has been an ongoing battle with TWC over the years. They call the signal acceptable and I've never been able to amplify this line due to amplifiers not allowing upstream communication (though I hear that's changed ... anyone have a good one to recommend?).
     
  16. Mar 3, 2009 #376 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    The TA communicates with the TiVo over USB. TA also has an internal splitter/amp. All you do is unhook the cable line from the TiVo and hook it to RF in of the TA and then hook a jumper coax from TA RF out to TiVo Cable in. With the amp inside the TA... signal strength shouldnt be a problem.

    Amplifiers do allow upstream communications.... as long as you have the right amp. My TA's and cable boxes are running thru one now. Some amps even have an upsteam amp (called 'active return').

    If you have already registered and you have a cablecard... they know you exist and you will eventually be getting a letter telling you to go to the local website and place your order... at least that was the plan last time I talked to an insider.

    You could always use this site and see what happens....

    www.timewarnercable.com/Carolinas/learn/cable/sdv/ordersdv.html
     
  17. Mar 3, 2009 #377 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    Which output of the 3way at the house entry is driving the 2way behind the TV? If its the -3.5db output (instead of the -7db output) you should be fine.
     
  18. Mar 3, 2009 #378 of 1342
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Thanks for the info. I ordered an 8-way amp /w passive return that got nothing but 5 star reviews from Amazon, so I'll just replace the mess of splitters behind the TV with that. I suspect the 3-way to that should solve some issues.

    I hit that website and submitted (pretty much the same as last time). Just anxious to get this already. Since I've gotten the cablecard I've basically done nothing but lose channels. I think right now I have 7 total (CBS, NBC, ABC, FOX, UNC, ESPN & ESPN2). Be nice to finally be able to have the rest.
     
  19. Mar 3, 2009 #379 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    Careful.... too much signal is as bad as not enough....

    What amp did you order? The amp really doesnt belong behind the TV... it should be in the box on the side of the house... but if you need more than one output behind the TV then you may not have a choice.
     
  20. Mar 3, 2009 #380 of 1342
    ddstreet

    ddstreet New Member

    37
    0
    Nov 16, 2006
    Raleigh, NC
    I am 99% positive that what you want won't work.

    First, the "basic" cable for like $14 is analog ONLY. And, it's only the first 30 or so channels. It *absolutely* does not include any HD channels. HD is digital ONLY.

    Second, you do not need a cablecard to get analog channels. The cablecard only decrypts digital channels.

    Third, the Tuning Adapter only lets you watch SDV channels, which are also all digital.

    So, you could drop to the $14 basic tier, but you've wasted money on the cablecard install and you will be wasting more money paying the monthly cablecard fee. Might as well give that back.

    If you want the major networks in HD, you could get "rabbit ears" to pick up your local network over-the-air broadcasts, which probably are mostly in HD. The Tivo has an antenna input for this. I am not 100% sure if the Tivo can do both cable and antenna...

    In the end, I'll bet you wind up with the standard digital cable package. It's what I have, and really if you have a HD TV and plan to watch any HD content on it, the TWC digital package is basically your only option. Unless you really are happy with only the OTA HD broadcasts with rabbit ears.

    If you do get it working with just analog and the cablecard and get HD, definitely post here...cause that would be very interesting. But not likely as far as I know.
     

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